Sara Kiesler's Publications

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Publications, Selected, 1991-present

2013 Publications

Hyde, J., Carter, E. J., Kiesler, S., Hodgins, J. K. (2013). Perceptual effects of damped and exaggerated facial motion in animated characters. IEEE International Conference on Automatic Face and Gesture Recognition (FG ’13).

Why do people seek anonymity on the Internet? Informing policy and design

Kang, R., Brown, S., & Kiesler, S. (2013). Why do people seek anonymity on the Internet? Informing policy and design. In Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI '13). NY: ACM Press.

Kinnaird, P., Dabbish, L., Kiesler, S., & Faste, H. (2013). Co-worker transparency in a microtask marketplace. In Proceedings of the ACM Conference on Computer-Supported Cooperative Work (in press) (CSCW ’13). NY:ACM Press.

Marcu, G., Kiesler, S., et al (2013). Why do they still use paper? Understanding data collection and use in autism education. In Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI '13) (in press). NY: ACM Press.


2012 Publications

Why do people seek anonymity on the Internet? Informing policy and design

Cummings, J. N., Kiesler, S., Zadeh, R. B., Balakrishnan, A. D. (in press). Group heterogeneity increases the risks of large group size: A longitudinal study of research group productivity. Psychological Science.

Stuart, H.C., Dabbish, L., Kiesler, S., Kinnaird, P., Kang, R. Social transparency in networked information exchange: A theoretical framework. In Proceedings of the ACM Conference on Computer-Supported Cooperative Work CSCW12. (2012), NY:ACM Press.

Lee, M. K., Kiesler, S., & Forlizzi, J. (2012). Ripple effects of an embedded social agent: A field study of a social robot in the workplace. In Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI ’12). NY: ACM Press.

Lee, M. K., Forlizzi, J., Kiesler, S., Rybski, P., Antanitis, J., Savetsila, P. (2012) Personalization in HRI: A longitudinal field experiment. In Proceedings of the Conference on Human Robot Interaction HRI12. NY: ACM Press.

Ren, Y., Harper, F. H., Drenner, S., Terveen, L., Kiesler, S., Riedl, J., Kraut, R. E. (2012) Building member attachment in online communities: Applying theories of group identity and interpersonal bonds. MIS Quarterly, 36, pp. 841-864.


2011 Publications

Ren, Y, Kraut, R. E., Kiesler, S., & Resnick, P. (2011). Encouraging commitment in online communities (pp. 77 - 124). In R. E. Kraut & P. Resnick. Building successful online communities: Evidence-based social design. Cambridge, MA: MIT Press.

Kiesler, S, Kraut, R., Resnick, P. & Kittur, A. (2011). Regulating behavior in online communities (pp 125-178). In R. E. Kraut & P. Resnick. Building successful online communities: Evidence-based social design. Cambridge, MA: MIT Press.

Kiesler, S., & Cummings, J. (2011). Information technology research. In W. S. Bainbridge, Leadership in Science and Technology: A Reference Handbook. CA: Sage.

Cakmak, M., Srinivasa, S., Lee, M. K., Forlizzi, J., & Kiesler, S. (2011). Human preferences for robot-human hand-over configurations. 2011 IEEE/RSJ International Conference on Intelligent Robots and Systems. San Francisco.

Balakrishnan, A. D., Kiesler, S., Cummings, J. N., Zadeh, R. (2011). Research team integration: What it is and why it matters. In Proceedings of the ACM Conference on Computer-Supported Cooperative Work (CSCW ’11). NY: ACM Press.

Zadeh, R., Balakrishnan, A. D., Kiesler, S., Cummings, J. N. (2011). What’s in a move? Normal disruption and a design challenge. In Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI ’11). NY: ACM Press.

Mankoff, J., Kuksenok, K., Rode, J. A., Kiesler, S., & Waldman, K. (2011). Competing online viewpoints and models of chronic illness. In Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI ’11). NY: ACM Press.

Lee, M.K., Kiesler, S., and Forlizzi, J. (2011). Mining behavioral economics to design persuasive technology for healthy choices. In Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI ’11). NY: ACM Press.

Cakmak, M., Srinivasa, S. S., Lee, M. K., Kiesler, S., Forlizzi, J. (2011). Using spatial and temporal contrast for fluent robot-human hand-overs. Proceedings of the 6th international conference on Human-robot interaction (HRI ’11). NY: ACM Press.


2010 Publications

Balakrishnan, A. D., Fussell, S., & Kiesler, S., Kittur, A. (2010). Pitfalls of information access with visualizations in remote collaborative analysis. Proceedings of the ACM Conference on Computer-Supported Cooperative Work CSCW10. NY: ACM Press. Tags: collaboration, analysis, virtual organization, visualizations, experiment.

Bessière, K., Pressman, S., Kiesler, S., Kraut, R. (2010). Effects of Internet use on health and depression: A longitudinal study. Journal of Medical Internet Research, 12, e6. Tags: Internet, health, survey.

Lee, M.K., Kiesler, S., Forlizzi, J. (2010). Receptionist or information kiosk: How do people talk with a robot? Proceedings of the Conference on Computer-Supported Cooperative Work (CSCW ’10), NY: ACM Press. Tags: human-robot interaction, dialogue, field observation.

Lee, M.K., Kiesler, S., Forlizzi, J., Srinivasa, S., & Rybski, P. (2010) Gracefully mitigating breakdowns in robotic services. Proceedings of the Conference on Human-Robot Interaction ’10. (Best paper award). Tags: human-robot interaction, robotic services, experiment.

Scupelli, P., Xiao, Y., Fussell, S. R., Kiesler, S., & Gross, M. (2010). Supporting coordination in surgical suites: Physical aspects of common information spaces. Proceedings of the Conference on Human Factors in Computing Systems CHI ’10, NY: ACM Press. Tags: Collaboration, coordination, medical, observation.

Shklovski, I., Burke, M., Kiesler, S., & Kraut, R. (2010). Technology adoption and use in the aftermath of Hurricane Katrina in New Orleans. American Behavioral Science, XX(X), 1-19. Tags: Disaster, interview, survey, cell phones, Internet.

Torrey, C., Fussell, S. R., Kiesler, S. (2010). What robots could teach us about perspective taking. In Morsella, E. (ed.) Expressing oneself/expressing one’s self: A festschrift in honor of Robert M. Krauss. Taylor and Francis, NY. Tags: human-robot interaction, review.

Snackbot portraitSnackbot


2009 and Earlier Publications

Lee, M.K., Forlizzi, J., Rybski, P.E., Crabbe, F., Chung, W., Finkle, J., Glaser, E., and Kiesler, S. (2009). The Snackbot: Documenting the design of a robot for long-term human-robot interaction.  Proceedings of the 4th International Conference on Human-Robot Interaction, HRI09.  March, San Diego, CA. Tags:human-robot interaction, design, robot. (Download PDF)

Balakrishnan, A. D., Fussell, S., & Kiesler, S. (2008). Do visualizations improve synchronous remote collaboration? Proceedings of the ACM Conference on Human Factors in Computing Systems CHI08. NY:ACM Press. Tags: collaboration, analysis, virtual organization, visualizations, experiment. (Download PDF)

Bessière, K., Kiesler, S., Kraut, R. & Boneva, B. (2008). Effects of Internet use and social resources on changes in depression. Information Communication and Society, 11 (1), 47-70. Tags: Internet, health, survey. (Download PDF)

Jonathon Cummings

Cummings, J. & Kiesler, S., (2008). Who collaborates successfully? Prior experience reduces collaboration barriers in distributed interdisciplinary research. Proceedings of the ACM Conference on Computer-Supported Cooperative Work CSCW ’08. NY: ACM Press. Tags: collaboration, science, virtual organization, teams/groups, survey, network. (Download PDF)

Fussell, S. R., Kiesler, S., Setlock, L., & Yew, V. (2008). How people anthropomorphize robots. Proceedings of the Conference on Human Robot Interaction HRI 2008. Amsterdam, March. Tags: human-robot interaction, anthropomorphism, experiment. (Download PDF)

Kiesler, S., Boh, W-F, Ren, Y., & Weisband, S. (2008). Virtual teams: High tech rhetoric and low tech experience. In K. Kraemer & M. Elliott, Computerization Movements and Technology Diffusion. NY:Information Today. Tags: virtual organization, collaboration, review, observation. (Download PDF)

Kiesler, S., Powers, A., Fussell, S. R., & Torrey, C. (2008) Anthropomorphic interactions with a software agent and a robot. Social Cognition, 26 (2), 168-180. Tags: human-robot interaction, anthropomorphism, experiment. (Download PDF)

Ren, Y., Kiesler, S., & Fussell, S. (2008). Multiple group coordination in complex and dynamic task environments: Interruptions, coping mechanisms, and technology recommendations. Journal of Management Information Systems, 25, 107-133. Tags: collaboration, medical, interview, field observation. (Download PDF)

Weisz, J. D., & Kiesler, S. (2008). How text and audio chat change the online video experience. uxTV ’08, NY: ACM Press. Tags: computer-mediated communication, online groups, experiment. (Download PDF)

World of Warcraft night elf crest

Bessière, K., Seay, A.F., & Kiesler, S. (2007). The ideal elf: Identity exploration in World of Warcraft. Cyberpsychology and Behavior, 10, 4. Tags: Internet, computer mediated communication, survey.

Boh, W-F, Ren, Y., Kiesler, S., Bussjaeger, R. (2007). Expertise and collaboration in the geographically dispersed organization. Organization Science, 18, 595-612. Tags: collaboration, virtual organization, interview, observation. (Download PDF)

Butler, B., Sproull, L., Kiesler, S., & Kraut, R. (2007). Community effort in online groups: Who does the work and why? (pp. 171-194). In S. Weisband. (Ed.), Leadership at a distance. NY: Lawrence Erlbaum Associates/Taylor Francis. Tags: online community, survey. (Download PDF)

Cummings, J. N., & Kiesler, S. (2007). Coordination costs and project outcomes in multi-university collaborations. Research Policy, 36, 1620-1634. Tags: collaboration, virtual organization, survey. (download PDF)

Harper, F. M., Frankowski, D., Drenner, S., Ren, Y., Kiesler, S., Terveen, L., Kraut, R., Riedl, J. (2007). Talk amongst yourselves: Inviting users to participate in online conversations (62-71). NY. ACM Press. Tags: online community, field experiment

Kelleher, C., Kiesler, S., & Pausch, R. (2007) Storytelling Alice motivates middle school girls to learn computer programming. Proceedings of the ACM Conference on Human Factors in Computing Systems CHI07. NY:ACM Press. Tags: education, evaluation study

Kiesler, S. (2007). Network Nation: Human Communication via Computer. In T. Erickson and D. W. McDonald (eds.), HCI Remixed: Reflections on Notable HCI Papers. Cambridge, MA: MIT Press. Tags: HCI, history. (Download PDF)

orangutansMoe and Curley sleeping

Kiesler, S., Lee, S-L., & Kramer, A. (2007). Relationship effects in psychological explanations of nonhuman behavior. Anthrozoos, 19, 335-352. Tags: human-robot interaction, anthropomorphism, survey, experiment. (Download PDF)

Li, I., Forlizzi, J., Dey, A., & Kiesler, S. (2007). My agent as myself or another: Effects on credibility and listening to advice. Designing Pleasurable Products and Interfaces, DPPI 07. Aug. 22-25. University of Art and Design, Helsinki. Tags: human-agent interaction, experiment. (Download PDF)

Powers, A., Kiesler, S., Fussell, S., & Torrey, C. (2007). Comparing a computer agent with a humanoid robot. Proceedings of the Conference on Human Robot Interaction HRI 2007, Arlington, VA. March. Tags: human-robot interaction, anthropomorphism, experiment

Ren, Y., Kiesler, S., Fussell, S.R., & Scupelli, P. (2007). Supporting large-scale collaboration in critical environments. Proceedings of the [40th] Annual Hawaii International Conference on System Sciences (CD-ROM), Computer Society Press. Tags: collaboration, displays, medical, field observation

Ren, Y., Kraut, R. E., & Kiesler, S. (2007). Applying common identity and bond theory to design of online communities. Organization Studies, 28(3), 377-408. Tags: online community, review. (Download PDF)

Scupelli, P., Fussell, S. R. & Kiesler, S. (2007). Juggling work among multiple projects and partners. Proceedings of the [40th] Annual Hawaii International Conference on System Sciences (CD-ROM), Computer Society Press, (10 pages). Tags: multi-tasking, collaboration, experiment. (Download PDF)

Scupelli, P., Kiesler, S., & Fussell, S. R., (2007) Using Isovist views to study placement of large displays in natural settings. Work-in-Progress, Extended Abstracts CHI ’07. NY: ACM Press. Tags: displays, medical, field observation

"Cat rescued 9/27"--New Orleans after Hurricane Katrina

Torrey, C., Burke, M., Lee, M., Dey, A., Fussell, S. & Kiesler, S. (2007) Approaches to authority in online disaster relief communities after Hurricane Katrina. In S. Weisband (Ed.), Leadership at a Distance: Research in Technologically Supported Work. Lawrence Erlbaum: Mahwah, NJ. Tags: online community, disaster, observation. (Download PDF)

Torrey, C., Burke, M., Lee, M., Dey, I., Fussell, S., Kiesler, S. (2007) Connected giving: Ordinary people coordinating disaster relief on the Internet. Proceedings of the 40th Annual Hawaii International Conference on System Sciences (CD-ROM), January 2007, Computer Society Press, 2007, p. 179a. Tags: collaboration, virtual organization, disaster, field observation. (Download PDF)

Torrey, C., Powers, A., Fussell, S. R., & Kiesler, S. (2007). Exploring adaptive dialogue based on a robot's awareness of human gaze and task progress. Proceedings of Human-Robot Interaction 2007 (pp. 247-254). NY: ACM Press. Tags: human-robot interaction, anthropomorphism, experiment. (Download PDF)

Weisz, J. D., Kiesler, S., Zhang, H., Ren, Y., Kraut, R. E., Konstan, J. A. (2007). Watching together: Integrating text chat with video. Proceedings of the ACM Conference on Human Factors in Computing Systems, CHI07. NY: ACM Press. Tags: online community, computer-mediated communication, experiment. (Download PDF)

Xiao, Y., Plasters, C., Seagull, F. J., Mackenzie, C., Kobayashi, M., Fussell, S. and Kiesler, S. (2007) Negotiation and coordination: A preliminary field study of conflict management in large scale collaboration. Cognition, Technology, and Work, 9, 171-176. Tags: collaboration, medical, observation, interview. (Download PDF)

Xiao, Y., Plasters, C., Seagull, F. J., Mackenzie, C., Kobayashi, M., Fussell, S. and Kiesler, S. (2007). Negotiation and coordination: A preliminary field study of conflict management in large scale collaboration. Human Factors Society. Tags: collaboration, medical, field observation

Avrahami, D., Gergle, D., Hudson, S., & Kiesler, S. (2006) Improving the accuracy of cell phone interruptions: A study on the effect of contextual information on the behaviour of callers. Behaviour and Information Technology,1, 1-13. Tags: attention, observation, interview

Boneva, B., Quinn, A., Kraut, R., Kiesler, S., & Shklovski, I. (2006). Teenage communication in the instant messaging era (pp. 201-218). In R. Kraut, M. Brynin & S. Kiesler (Eds), Domesticating Information Technology. Oxford: Oxford University Press. Tags: Internet, survey, interview

Cummings, J. N. & Kiesler, S. (2006). Collaborative research across disciplinary and organizational boundaries. Social Studies of Science, 35, 703-722. Reprinted in Olson, G., Zimmerman, A., & Finholt, T. (eds.) (2008) Scientific Collaboration on the Internet. Cambridge, MA: MIT Press. Tags: collaboration, virtual organization, survey. (Download PDF)

Kraut, Brynin, & Kiesler, Computers, Phones, and the Internet

Kraut, R. E., Brynin, M. & Kiesler, S. (2006). Computers, Phones, and the Internet: Domesticating Information Technology. NY: Oxford University Press. Tags: Internet (book)

Kraut, R., Kiesler, S., Boneva, B., and Shklovski, I. (2006). Examining the effect of internet use on television viewing: Details make a difference (pp. 70-83). In R. Kraut, M. Brynin & S. Kiesler (Eds), Domesticating Information Technology. Oxford: Oxford University Press. Tags: Internet, survey

Mutlu, B., Osman, S., Forlizzi, J., Hodgins, J., & Kiesler, S. (2006). Perceptions of Asimo: Task structure and user attributes as elements of human-robot interaction design, 351-352. Conference on Human-Robot Interaction 2006. Salt Lake City, March 1-3 (Poster). Robot and Human Interactive Communication Proceedings. ROMAN 2006. The 15th IEEE International Workshop. UK. Sept. Tags: human-robot interaction, anthropomorphism, experiment

Powers, A., & Kiesler, S. (2006). The advisor robot: Tracing people’s mental model from a robot’s physical attributes, 218-225. Conference on Human-Robot Interaction 2006. Salt Lake City, March 1-3. Tags: human-robot interaction, experiment. (Download PDF)

Ren, Y., R. E. Kraut, S. Kiesler. (2006). Identity and bond theories to understand design decisions for online communities. Academy of Management Best Paper Proceedings, Atlanta, GA. Tags: online community, review

Shklovski, I., Kiesler, S., and Kraut, R. (2006). The Internet and social interaction: A meta-analysis and critique of studies, 1995-2003 (pp. 251-264). In R. Kraut, M. Brynin & S. Kiesler (Eds), Domesticating Information Technology. Oxford: Oxford University Press. Tags: Internet, review

Torrey, C. Powers, A., Marge, M., Fussell, S., & Kiesler, S. (2006). Effects of adaptive robot dialogue on information exchange and social relations, 126 – 133. Conference on Human-Robot Interaction 2006. Salt Lake City, March 1-3. Tags: human-robot interaction, experiment. (Download PDF)

Cosley, D., Frankowski, D., Kiesler, S., Terveen, L., Riedl, J., & CommunityLab. (2005). How oversight improves member-maintained communities. Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI 2005). Portland, OR. Tags: online community, field experiment. (Download PDF)

Dabbish, L., Kraut R., Fussell, S. & Kiesler, S. (2005). Understanding email usage: Predicting action on a message. Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI 2005). Portland, OR. Tags: computer-mediated communication, interview, observation. (Download PDF)

Fogarty, J., Hudson, S.E, Atkeson, C.G., Avrahami, D., Forlizzi, J., Kiesler, S., Lee, J.C., and Yang, J. (2005). Predicting human interruptibility with sensors. ACM Transactions on Computer-Human Interaction (TOCHI), 12, 119-146. Tags: attention, design, experiment

Kiesler, S. (2005). Fostering common ground in human-robot interaction, Robot and Human Interactive Communication Proceedings. ROMAN 2005. The 14th IEEE International Workshop. Nashville, TE. Aug 14-15. Tags: human-robot interaction, experiment. (Download PDF)

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Kiesler, T., & Kiesler, S. (2005). My pet rock and me: An experimental exploration of the self extension concept. In G. Menon and A. R. Rao, Advances in Consumer Research, 32: 365-370, Duluth, MN: Association for Consumer Research. Tags: mental model, anthropomorphism, experiment. (Download PDF)

Lee, S., Kiesler, S., Lau, I.Y. and Chiu, C. (2005). Human mental models of humanoid robots. Proceedings of the 2005 IEEE International Conference on Robotics and Automation (ICRA ’05). Barcelona, April 18-22., 2767-2772. Tags: human-robot interaction, anthropomorphism, experiment. (Download PDF)

Powers, A., Kramer, A. D. I., Lim, S., Kuo, J., Lee, S-L., Kiesler, S. (2005). Eliciting information from people with a gendered humanoid robot. Robot and Human Interactive Communication Proceedings. ROMAN 2005. The 14th IEEE International Workshop, Nashville, TE. Aug 14-15. Tags: human-robot interaction, experiment. (Download PDF)

Powers, A., Kramer, A., Lim, S., Kuo, J., Lee, S-L., Kiesler, S. (2005). Common ground in dialogue with a gendered humanoid robot. Proceedings of ICRA ’05. Tags: human-robot interaction, anthropomorphism, experiment. (Download PDF)

Schneider, M. & Kiesler, S. (2005). Calling while driving: Effects of a remote traffic display. Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI 2005). Portland, OR. Tags: distraction, driving, experiment, design. (Download PDF)

Scupelli, P., Kiesler, S., Fussell, S. R., & Chen, C. (2005). Project View IM: A tool for juggling multiple projects and teams. CHI 2005 Late Breaking Results. NY: ACM Press, pp. 1773-1776. Tags: displays, collaboration, analysis, virtual organization, experiment. (Download PDF)

Sproull, L., & Kiesler, S. (2005). Public volunteer work on the Internet. In W.H. Dutton, B. Kahin, R. O'Callaghan, & A. W. Wyckoff, Transforming enterprise: The economic and social implications of information technology. Cambridge, MA: MIT Press. Tags: Internet, online community, review

Fussell, S., Kiesler, S., Setlock, L., Scupelli, P., & Weisband, S. (2004). Effects of instant messaging on the management of multiple project trajectories. Conference on Human Factors in Computing Systems, CHI 04. Vienna, AU. April 23-30, 2004. Tags: multi-tasking, virtual organization, collaboration, experiment. (Download PDF)

Sara, Pearl, and Jenn

Kiesler, S. & Hinds, P. (Eds) (2004). Introduction. Special issue on Human-Robot Interaction, Human Computer Interaction, NJ: Erlbaum. Tags: human-robot interaction

Cummings, J. & Kiesler, S. (2003). Coordination and success in multidisciplinary scientific collaborations. Proceedings of the International Conference on Information Systems. ICIS 2003, Dec. 14 – 17, Seattle. Tags: collaboration, teams/groups, science

Cummings, J. & Kiesler, S. (2003). KDI Initiative: Multidisciplinary scientific collaborations. Report to National Science Foundation. December. www.nsf.gov/cise/kdi/links.html [Policy report]. Tags: collaboration, teams/groups, science, policy report

Goetz, J., Kiesler, S., & Powers, A. (2003). Matching robot appearance and behavior to tasks to improve human-robot cooperation. Proceedings of the 12th IEEE International Workshop on Robot and Human Interactive Communication (RO-MAN 2003). Oct. 31-Nov. 2, Milbrae, CA, 55- 60. Best paper award. Tags: human-robot interaction, experiment. (Download PDF)

Hudson, S. E., Fogarty, J. Atkeson, C. G., Forlizzi, J., Kiesler, S., Lee, J. C., & Yang, J. (2003). Predicting human interruptibility with sensors: A Wizard of Oz feasibility study, CHI 2003. Tags: attention, experiment, design

Kraut, R., & Kiesler, S. (2003). The social impact of Internet use. Psychological Science Agenda, 16(3), 8-10. Tags: Internet, review

Boh, W. F., Ren, Y., & Kiesler, S. (2002). Utilizing expertise in distributed environments. International Congress of Information Systems, Barcelona, Dec. Tags: collaboration, virtual organization, distributed work, field observation, interview

Cummings, J., Sproull, L., & Kiesler, S. (2002). Beyond hearing: Where real world and online support meet. Group Dynamics: Theory, Research, and Practice, 6, 78-88. Tags: online community, survey. (Download PDF)

Pearl

DiSalvo, C. F., Gemperle, F., Forlizzi, J., & Kiesler, S. (2002). All robots are not equal: The design and perception of humanoid robot heads. Conference on Designing Interactive Systems, DIS2002. London, June 25-28. Tags: human-robot interaction, anthropomorphism, experiment, design. (Download PDF)

Finholt, T., Sproull, L., & Kiesler, S., (2002). Outsiders on the inside: Sharing know-how across space and time (pp. 357-379). In P. Hinds & S. Kiesler, Distributed work, Cambridge: MIT Press. Tags: Internet, teams/groups, collaboration. (Download PDF)

Fussell, S. R., Grenville, D., Kiesler, S., Forlizzi, J., Wichansky, A. (2002). Accessing multimodal information on cell phones while sitting and driving. Annual meeting of the Human Factors and Ergonomics Society, Baltimore, Md., Sept 30-Oct 4. Tags: distraction, driving, experiment. (Download PDF)

Goetz, J. & Kiesler, S. (2002). Cooperation with robotic assistants. Extended Abstracts. CHI 2002 Conference on Human Factors in Computing Systems, CHI 02 (pp. 578-579). Minneapolis, MN, April 20-25, 2002, ACM Press. Tags: human-robot interaction, anthropomorphism, experiment. (Download PDF)

Hinds & Kiesler, Eds, 2002. Distributed Work. MIT Press Hinds, P., & Kiesler, S. (Eds.). (2002). Distributed work. MIT Press. Tags: collaboration, virtual organization, distributed work (book)

Kiesler, S. & Goetz, J. (2002.) Mental models of robotic assistants. Extended Abstracts. Conference on Human Factors in Computing Systems, CHI 02, (pp. 576-577). Minneapolis, MN, April 20-25, 2002, ACM Press. Tags: human-robot interaction, anthropomorphism, experiment. (Download PDF)

Kiesler, S., & Cummings, J. (2002). What do we know about proximity in work groups? A legacy of research on physical distance (pp. 57-80). In P. Hinds & S. Kiesler, Distributed work, Cambridge: MIT Press. Tags: collaboration, virtual organization, review. (Download PDF)

Kiesler, S., Kraut, R., Cummings, J., Boneva, B., Helgeson, V., & Crawford, A. (2002). In P. B. Lowry, J. O. Cherrington, & R. J. Watson (Eds.), The E-Business Handbook. (pp. 189-201). NY: CRC Press. Tags: Internet, review

Kraut, R., Kiesler, S., Boneva, B., Cummings, J., Helgeson, V., & Crawford, A. (2002). The Internet paradox revisited. Journal of Social Issues, 58, 49-74. Tags: Internet, survey, interview. (Download PDF)

Schneider, M., Manalavan, P., Samar, A., Kiesler, S., & Siewiorek, D. (2002). In-car cell phone use: Mitigating risk by signaling remote callers, Conference on Human Factors in Computing Systems, CHI 2002, Minneapolis, April 22-25. Tags: distraction, driving, experiment, design

Gant, D. & Kiesler, S. (2001). Blurring the boundaries: Cell phones, mobility, and the line between work and personal life. In B. Brown, N. Green, & R. Harper (Eds.). Wireless world: Social and interactional aspects of the mobile age. London: Springer Verlag. Tags: cell phones, social impact, observation, interview, questionnaire

Kiesler, S., Lundmark, V., Zdaniuk, B., Kraut, R. E. (2000) Troubles with the Internet: The dynamics of help at home. Human Computer Interaction 15, 323-351. Tags: Internet, survey. (Download PDF)

Kraut, R., Mukhopadhyay, T., Szczypula, J., Kiesler, S., & Scherlis, B. (2000). Information and communication: Alternative uses of the Internet in households. Information Systems Research, 10, 287-303. Tags: Internet, survey, interview. (Download PDF)

Binik, Y. M., Mah, K., & Kiesler, S. (1999). Ethical issues in sex research on the Internet. Journal of Sex Research , 36, 82-90. Tags: Internet, review, policy. (Download PDF)

Kiesler, S., & Kraut, R. (1999). Internet use and ties that bind. Reply to comments. American Psychologist, 54, 783-784. Tags: Internet. (Download PDF)

Parise, S., Kiesler, S., Sproull, L., & Waters, K. (1999). Cooperating with life-like interface agents. Computers in Human Behavior, 15, 123-142. Tags: human-agent interaction, anthropomorphism, experiment. (Download PDF)

Richman, W., Kiesler, S., Weisband, S., & Drasgow, F. (1999). A meta-analytic study of social desirability distortion in computer-administered questionnaires, traditional questionnaires, and interviews. Journal of Applied Psychology, 84, 754-775. Tags: computer-mediated communication, review

Galagher, J., Sproull, L., & Kiesler, S. (1998). Legitimacy, authority, and community in electronic support groups. Written Communication, 15, 493-530. Tags: online community, observation. (Download PDF)

Kraut, R. E., Patterson, M., Lundmark, V., Kiesler, S., Mukhopadhyay, T., & Scherlis, W. (1998). Internet paradox: A social technology that reduces social involvement and psychological well-being? American Psychologist 53, (9), 1017-1032. Tags: Internet, survey, interview. (Download PDF)

Kiesler, S. & Sproull, L. (1997). Social responses to “social” computers. In B. Friedman, Human values and the design of technology, CLSI, Publications. Tags: Human-agent interaction, computer mediated communication, review

Culture of the Internet book jacket Kiesler, S. (ed.) (1997) Culture of the Internet. Mahwah, NJ: Erlbaum. Tags: Internet, book

Kiesler, S., Kraut, R., Lundmark, V., Buskirk, S., Scherlis, W., & Mukhopadhyay, T. (1997). Usability, help desk calls, and residential Internet usage. Proceedings of the CHI '97 conference (Atlanta, GA, March 24-27, 1997), New York: ACM. Tags: Internet, interview, field observation

Constant, D., Sproull, L., & Kiesler, S. (1996). The kindness of strangers: On the usefulness of weak ties for technical advice. Organization Science, 7, 119-135. Tags: Collaboration, virtual organization, survey, observation. (Download PDF)

Kraut, R., Scherlis, W., Mukhopadhyay, T., Manning, J., & Kiesler, S. (1996). HomeNet: A field trial of residential internet services. Proceedings of the CHI '96 conference (Vancouver, B.C., Canada, April 13-18, 1996), New York: ACM, pp. 284-291. Tags: Internet, field observation

Kraut, R., Scherlis, W., Mukhopadhyay, T., Manning, J., & Kiesler, S. (1996). The HomeNet field trial of residential Internet services. Communications of the ACM, 39, 55-65. Tags: Internet, survey

JoshJosh personCart dog

Parise, S., Kiesler, S., Sproull, L. & Waters, K. (1996). My partner is a real dog: Cooperation with social agents. Proceedings of the CSCW Conference, Boston, MA, November. 1996. New York: ACM. Tags: human-agent interaction, anthropomorphism, experiment

Sproull, L., & Kiesler, S. (1991/1994/1996 revisions). Computers, networks and work. Scientific American, 265(3), 116-123. Tags: Internet, review

Sproull, L., Subramani, R., Kiesler, S., Walker, J., & Waters, K. (1996). When the interface is a face. Human-Computer Interaction, 11, 97-124. (reprinted in B. Friedman, (1997) Human values and the design of technology, CLSI, Publications. Tags: human-agent interaction, anthropomorphism, experiment

Weisband, S. & Kiesler, S. (1996). Self disclosure on computer forms: Meta-analysis and implications. Proceedings of the CHI '96 conference (Vancouver, B.C., Canada, April 13-18, 1996), New York: ACM, pp. 3-10. Tags: computer-mediated communication, review

Hinds, P. & Kiesler, S. (1995). Communication across boundaries: Work, structure, and use of communication technologies in a large organization. Organization Science, 6(4), 373-393. Tags: collaboration, computer-mediated communication, virtual organization, survey

Kiesler, S., Sproull, L. & Waters, K. (1995). A prisoner's dilemma experiment on cooperation with people and human-like computers. Journal of Personality and Social Psychology, 79(1), 47-65. Tags: human-agent interaction, anthropomorphism, experiment. (Download PDF)

Constant, D., Kiesler, S, & Sproull, L. (1994). What's mine is ours, or is it? A study of attitudes about information sharing. Information Systems Research, 5, 400-421. Tags: information sharing, collaboration, experiment. (Download PDF)

Kiesler, S., Gant, D., & Hinds, P. (1994). The allure of wireless: Preliminary report on a trial of PCS telephony. Information Networking Institute Technical Report 1994-2, Carnegie Mellon University. Tags: cell phones, observation, interview

Kiesler, S., Wholey, D., & Carley, K. (1994). Coordination as linkage: The case of software development teams. In D. H. Harris (ed.), Organizational linkages: Understanding the productivity paradox. Washington, D. C.: National Academy Press. Tags: collaboration, teams, virtual organization

ocean

Hesse, B. W., Sproull, L., Kiesler, S., & Walsh, J. P. (1993). Returns to science: Networks and scientific research in oceanography. Communications of the ACM, 36 (8), 90-101. Tags: collaboration, virtual organization, science, computer mediated communication, survey

Kiesler, S. B., & Hinds, P. (1993). Technology, information and social behavior. In The knowledge economy: The nature of information in the 21st century (pp. 117-135). Nashville, TN: Institute for Information Studies. Tags: collaboration, virtual organization, review

Kiesler, S. (1992). Talking, teaching, and learning in network groups: Lessons from research. In Kaye, A. (Ed.), NATO advanced workshop on collaborative learning through computer conferencing. NATO ASI Series F: Computer and Systems Sciences, Special Programme AET, Vol. 90. Heidelberg: Springer-Verlag. Tags: computer mediated communication, teams/groups

Kiesler, S., & Sproull, L. (1992). Group decision making and communication technology. Organizational Behavior & Human Decision Processes, 52, 96-123. Tags: computer mediated communication, experiment, teams/groups

Kiesler, S., Walsh, J., & Sproull, L. (1992). Computer networks in field research. In F. B. Bryant, J. Edwards, S. Tindale, E. Posavac, L. Heath, E. Henderson, & Y. Suarez-Balcazar, (Eds.), Methodological Issues in Applied Social Research (pp. 239-268). New York: Plenum. Tags: computer mediated communication, teams/groups

Sproull, L., & Kiesler, S. (1992). Secondary effects of technology. Computerworld, editorial. Tags: Internet, review

Walsh, J. P., Kiesler, S., Sproull, L., & Hesse, B. (Summer, 1992). Self-selected and randomly selected respondents in a computer network survey. Public Opinion Quarterly, 241-244. Tags: computer mediated communication, experiment

Dubrovsky, V. J., Kiesler, S., & Sethna, B. N. (1991). The equalization phenomenon: Status effects in computer-mediated and face-to-face decision making groups. Human Computer Interaction, 6(2), 119-146. Tags: computer mediated communication, experiment, teams/groups, experiment

Hartman, K., Neuwirth, C. M., Kiesler, S., Sproull, L., Cochran, C., Palmquist, M., & Zubrow, D. (1991). Patterns of social interaction and learning to write: Some effects of network technologies. Written Communication, 8(1), 79-113. Tags: computer mediated communication

Connections book jacket Sproull, L. & Kiesler, S. (1991). Connections: New ways of working in the networked organization. Cambridge, MA: MIT Press. Tags: computer mediated communication, experiment, teams/groups, book

Sproull, L., & Kiesler, S. (1991). A two-level perspective on electronic mail in organizations. Organizational Computing, 1(2), 125-134. Tags: computer mediated communication, virtual organization, observation, interview

Sproull, L., & Kiesler, S. (1991). Making connections: Computer-based communication as a human resource tool. Employment Relations Today, 53-70. Tags: Internet, review

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