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RE: bugzilla down, we are working on it

Just a quick follow-up to say that the bugzilla historic data recovery process is complete.  Some bugs were irrecoverably lost and they will have to be re-found and re-submitted, but overall the loss was relatively minor.  Several changes have been made to our systems to prevent such a loss from happening in the future.  One side effect of this is that bugzilla will be down for maintenance for about 10 minutes once per day at around 10:00PM PST.  Thanks for everyone’s patience while we addressed the problem.





-----Original Message-----
From: owner-support@gesn.com [mailto:owner-support@gesn.com] On Behalf Of Ken Clark
Monday, July 08, 2002 9:13 PM
To: support@dieboldes.com
Subject: bugzilla down, we are working on it


We suffered a rather catastrophic failure of the Bugzilla database today.  Yes, things were going so well.  We are working on recovery, but this will take some time, and will probably be ugly.  During this process, you can continue adding new bugs to bugzilla.  These bugs will have a number of 1300 or greater.  New bug submissions will be addressed, as will all bugs that have been submitted.  All historic information in Bugzilla however, including recent history, is lost for the time being.  In short, the status of all bugs in the system will be incorrect, and there will be a large number of missing bugs.  We apologize for the inconvenience this will cause everyone, and are working hard to get the historic data back.  If you have a question regarding the status of a specific bug, post to support and we’ll try to get your question answered the old-fashioned way.