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RE: AVOS - Visible Light Reader - Stopped feeding ballots after jam - no error message
have them try holding the "NO" button when it happens. But would the same
thing keep happening, even after replacing the units???
they have powered down and powered back up. However, I don't know if they
let it set for more than 10 seconds. I will find out.
There is a non-invasive way to determine whether the
cause of the problem is the VL reader or the AccuVote CPU
While the unit is experiencing this problem, press
and hold the "NO" button for at least three (3) seconds. If the LCD
displays "READ ABORTED BY USER", then the VL reader is frozen. If the
LCD display doesn't change, then the AccuVote CPU and firmware is
information will help in determining the failure.
correct the problem, have you tried cycling the power to the unit?
Turn it OFF for 10 seconds, then turn it back ON.
Shawnee County, KS is running an election today. They have all AVOS -
Visible Light Readers, the rom version is 1.94w. They have 3
units at their election office that they use for Advanced Voting. They
have already swapped out 2 of those units with replacements due to this
error, and now have encountered it again on one of the replacements.
What happens is this: they are processing ballots, then a ballot gets
jammed, no error message comes out on the display, they remove the jammed
ballot, the display has the current count, but the motor will not engage to
process any more ballots. Again, this has happened several times, with
several different AVOS units, and it is election day. Please help
Global Election Systems