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RE: AVOS - Visible Light Reader - Stopped feeding ballots after jam - no error message
is a non-invasive way to determine whether the cause of the problem is the VL
reader or the AccuVote CPU board.
the unit is experiencing this problem, press and hold the "NO" button for at
least three (3) seconds. If the LCD displays "READ ABORTED BY USER", then
the VL reader is frozen. If the LCD display doesn't change, then the
AccuVote CPU and firmware is frozen.
information will help in determining the failure.
correct the problem, have you tried cycling the power to the unit?
Turn it OFF for 10 seconds, then turn it back ON.
Shawnee County, KS is running an election today. They have all AVOS -
Visible Light Readers, the rom version is 1.94w. They have 3 units
at their election office that they use for Advanced Voting. They have
already swapped out 2 of those units with replacements due to this error, and
now have encountered it again on one of the replacements. What happens
is this: they are processing ballots, then a ballot gets jammed, no error
message comes out on the display, they remove the jammed ballot, the display
has the current count, but the motor will not engage to process any more
ballots. Again, this has happened several times, with several different
AVOS units, and it is election day. Please help
Global Election Systems