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Error on Early Voting Ballot Station

I've got a BS error at an EV site in Oakland:
"Error Detected: Exception in Ballot Station:Error reading Header from Secondary File: Election.adt"
I am remote and handling by phone.  I am having them make copy of files, then putting the disk back into machine and hitting OK.  Any idea on what is going to happen?  Or how this occurs?  (Tab and I discussed for a minute this AM, but I'm getting ready to walk them thru this on the phone.)
Steve Knecht
Global Election Systems
415-893-9941 office   415-893-9951 fax
415-225-6591 cell