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Sara Kiesler
Hillman Professor of Computer Science and Human-Computer Interaction (HCI)

Human-Computer Interaction Institute (HCII) at
Carnegie Mellon University

Computing has come a long way since my 1990s studies with Lee Sproull and our students on computer networking. Our book, Connections: New Ways of Working in the Networked Organization (MIT Press), described the indirect, secondary effects of using email and newsgroups in organizations. Advances in computing and new online services since have made possible new kinds of collaboration, information exchange, and group work. My research continues to apply behavioral and social science research methods and theory to understand how groups, teams, and organizations collaborate, and the human factors dimensions of people's use of, and interactions with, technology.

Current projects

Organization Science of Science:

With Jonathon Cummings, I have studied scientific work in research groups and watched the shift to larger teams engaged in multidisciplinary and geographically-distributed research. Over nine years, we followed 549 research groups funded by the National Science Foundation. Our goal was to understand how the structure and interactions in these research groups led to differences in their productivity and creativity, and in their integration as teams. Some key publications in this work are:

Collaboration

With Susan Fussell and our students, we study the process of investigation as carried out by intelligence analysis and detectives. Their task is to look for clues in data and see patterns that lead to a solution. Some publications from this work:

The Project on People and Robots

This project has evolved and now is about human-robot interaction within a service delivery framework. In addition to the publications below related to this work, I am also the editor of a new journal, the Journal of Human-Robot Interaction (JHRI).

User Perspectives on a New Internet

I am working with colleagues and students in the HCII on the exciting eXpressive Internet Architecture (XIA) project at Carnegie Mellon, whose purpose is to develop a new Internet architecture. Our work is to provide “early warning” signals of how a new Internet architecture might affect ordinary people, for good or bad. Our first contributions are to point to the increasing social transparency of the Internet (read “Social Transparency in Networked Information Exchange: A Framework and Research Question”), and to the myriad of reasons why users may want anonymity (which could be impeded in a new Internet). We have a new NSF grant to study anonymity online. Some publications from this work:

  • Stuart, H.C., Dabbish, L., Kiesler, S., Kinnaird, P., Kang, R. (2012). Social transparency in networked information exchange: A theoretical framework. In Proceedings of the ACM Conference on Computer-Supported Cooperative Work (CSCW '12). NY:ACM Press.
  • Kang, R., Brown, S., & Kiesler, S. (2013) (in press). Why do people seek anonymity on the Internet? Informing policy and design. In Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI '13). NY: ACM Press.
  • Kinnaird, P., Dabbish, L., Kiesler, S., & Faste, H. (2013) (in press). Co-worker transparency in a microtask marketplace. In Proceedings of the ACM Conference on Computer-Supported Cooperative Work (CSCW '13). NY:ACM Press.
  • Kinnaird, P., Dabbish, L., and Kiesler, S. (2012) (in press). The impact of a transparent workflow in Mechanical Turk. In Proceeding of the 17th ACM International Conference on Supporting Group Work (GROUP '12). NY: ACM Press.

Google Scholar citation page

View my Google Scholar citation page, which provides a one-page list of my scholarly articles, books, abstracts, etc.



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