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Re: Ts units modem in and phone just rings - OS units modem in fine



Title: Message
excellent suggestion - especially if the customer SWEARS the phone line is fine
Thanks
 
----- Original Message -----
Sent: Wednesday, October 30, 2002 3:20 PM
Subject: RE: Ts units modem in and phone just rings - OS units modem in fine

Tari;
 
    You might try to place an analog telephone on the server side, dial up the GEMS from the AVTS R6, answer the analog phone manually and listen for a MODEM tone emanating from the AVTS R6.  This would help narrow things down a bit.  I had a bad analog line in my lab here in Georgia.  The GEMS hosted external MODEM would not answer until BellSouth fixed my phone line.
 
James Rellinger
-----Original Message-----
From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com]On Behalf Of Tari Runyan
Sent: Wednesday, October 30, 2002 4:43 PM
To: support@dieboldes.com
Subject: Re: Ts units modem in and phone just rings - OS units modem in fine

 
----- Original Message -----
From: Green, Pat
Sent: Wednesday, October 30, 2002 1:39 PM
Subject: RE: Ts units modem in and phone just rings - OS units modem in fine

I took your statement literally that "the TS units just ring and ring".  Do you know that is what is really happening? 
when they dial the line form a handset it rings and rings - after uploading an AccuVote OS.
 
The settings have been checked at both the Gems end and the TS end and I am of the opinion that it may be a bad modem card - since it worked fine from another office across town using a TS and a different modem card. Thanks for the input.
we'll track it down
 
 If GEMS answers, connects, and then disconnects there are many more possibilities.
 
T
-----Original Message-----
From: Tari Runyan [mailto:tarir@dieboldes.com]
Sent: Wednesday, October 30, 2002 3:21 PM
To: support@dieboldes.com
Subject: Re: Ts units modem in and phone just rings - OS units modem in fine

no -  checked that - what about remote access in W2000
----- Original Message -----
From: Green, Pat
Sent: Wednesday, October 30, 2002 1:08 PM
Subject: RE: Ts units modem in and phone just rings - OS units modem in fine

Wrong phone number?  The modem can't know who's calling until it answers so it can't "not answer" just for TS's.   ...Pat
 
-----Original Message-----
From: Tari Runyan [mailto:tarir@dieboldes.com]
Sent: Wednesday, October 30, 2002 3:00 PM
To: SUPPORT (E-mail)
Subject: Ts units modem in and phone just rings - OS units modem in fine

Does anyone know why the OS units can dial in and upload fine in W2000 and 1-17-23 but the TS units just ring and ring and message says no carrier detected ? 
Same phone number - same database - same modems - is there something I am missing here?
Thanks
Tari