Mark C. Paulk, Ph.D.

Mark is a Senior Systems Scientist at the IT Services Qualification Center, where he works on best practices for sourcing of IT-enabled services. From 1987 to 2002, Mark worked at the Software Engineering Institute at Carnegie Mellon, where he led the work on the Capability Maturity Model for Software.

Mark’s research interests revolve around Total Quality Management, best practices (e.g., Software CMM, ISO/IEC 15504, eSCM-SP), empirical research, high maturity practices, statistical thinking, and agile methods.

Mark teaches professional education courses for ITSqc such as “The eSourcing Capability Model for Service Providers Course” and graduate courses for ISR on “Seminar in Software Process” and “Capability Improvement for Service Organizations”.

Mark does part-time consulting and professional education via Paulk Consulting LLC.

Mark received his PhD in industrial engineering from the University of Pittsburgh, his MS in computer science from Vanderbilt University, and his BS in mathematics and computer science from the University of Alabama in Huntsville. He is a Senior Member of the IEEE, a Senior Member of the ASQ, and an ASQ Certified Software Quality Engineer. He is also a member of Carnegie Mellon's Faculty Senate.