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Re: Puerto Rico - Modems Hanging after first data transfer

Would it be appropriate to send this to our GEMS users and have them place this on their desktop somewhere?
----- Original Message -----
Sent: Thursday, June 13, 2002 2:17 PM
Subject: RE: Puerto Rico - Modems Hanging after first data transfer

Attached is a text document that makes it easy to reset all of the modem settings via HyperTerminal.


At one point, I also played around with setting S19=01 (I am working off of memory on the S19 part), which had the effect of automatically resetting the modem after one minute. This might possibly help.


Dips 3 and 8 down.


Mark Earley

850 422-2100 - office/fax

850 322-3226 - cell


-----Original Message-----
From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of Tari Runyan
Sent: Thursday, June 13, 2002 4:51 PM
To: support@gesn.com
Subject: Re: Puerto Rico - Modems Hanging after first data transfer


have him look at the modem settings in HyperTerminal and check his dip switches

----- Original Message -----

From: Jeff Hintz


To: Support Team

Sent: Thursday, June 13, 2002 2:38 PM

Subject: Puerto Rico - Modems Hanging after first data transfer


Juan is out in Puerto Rico and has done an initial test of modem transfer of AccuVote-OS to the GEMS host computer, which has an 8 port Digi box and 8 modems.  The version of GEMS is and the AccuVote-OS firmware is 1.96.3.  The phone system is setup with 1 number that has roll-over.


The initial 8 uploads work without any problem.  However, when trying to do any more uploads after the initial 8, the AccuVote-OS units continue to re-dial, because the modems still have the red light on for Carrier Detect and are locked up, even though they have turned off the AccuVote-OS units.  The only way that Juan can continue to do uploads is by watching the modems for the first initial upload and then turn off the modem so it can be reset.


I have tried a test here in the Omaha office, and I have no problem with the modem being reset after I turn off the AccuVote-OS unit.  However, I am connecting directly through COM1 on the computer, not a Digi box.  I am only connecting 1 AccuVote-OS at a time, and I do not have a roll-over number.


In the last election in Puerto Rico, back in February, we had no problems with this.  However, we were using a different computer, a different Digi box, different modems, a different version of GEMS, and different firmware in the AccuVote-OS.


Does anyone have any ideas???




Jeff Hintz
Diebold Election Systems
405 N. 115th Street
Omaha, NE 68154
(402) 697-7171 office
(402) 697-7166 fax
(402) 871-3346 cell