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Platte County,MO - Time Outs on Ports during uploads

Platte County, MO ran an election last Tuesday, they currently use GEMS and AccuVote 194w.  During their upload process, using a digiboard with 5 modems attached, and their phone system set to 1 telephone number with rollover; they kept encountering time-outs on their ports and had to keep starting them up again.  I believe that we have discussed this in the past, has this problem been resolved in a later release???  Or perhaps need to set up their Com ports again???
Jeff Hintz
Global Election Systems