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New R-5 Unit with DYMO LabelWriter printer

I have received a DYMO LabelWriter printer to hook up to a R-5 unit.  The R-5 unit I have, already had installed the LabelWriter printer on COM4.  When I go to print out a Test Page within Settings/Printers, it works fine.  However, when I try to print out a report within Ballot Station, I get nothing.  I have set the PrinterComPort Registry to COM4, but it does not work.  Has anybody done this yet????  Any suggestions????
Jeff Hintz
Global Election Systems