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RE: Ballot On Demand - Minolta Printer - Printer Problems

They are currently using Gems 1.16.4, and have been since their last election, which they printed out BOD and had no problem.  There does not seem to be any particular way that the problem is created.  Their procedure is to take their list of mail in absentee requests, look up the particular ballot under Print Artwork, then print the ballot.  After they print the ballot, they will look to see if it is the right ballot and if it is printed OK, then go on to the next ballot.  What they are experiencing is that when they check the ballot, it may be printed OK or it is all of a sudden off completly, there is no particular sequence of events that produce it.  They have the printer powered on continuously, and it may happen with the same ballot styles, or with different ballot styles.  When it does happen, they exit out of Gems, shut down the printer and restart the computer, but still have to change to offsets to get it back to printing correctly.
-----Original Message-----
From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of Ian S. Piper
Sent: Tuesday, October 10, 2000 3:22 PM
To: support@gesn.com
Subject: RE: Ballot On Demand - Minolta Printer - Printer Problems

It sounds like a printer problem, but then you would expect the ballot printing to drift over a run of ballots.  Do the printing change during a run or is there a length of idle time between these events?  Is the printer left powered on continuously?  Are the same ballot styles being printed when this happens?  Has the system been restarted between events?
I've been talking with GBS on the Minolta BOD problems that they have experienced.  They have had success and/or failure using different combinations of GEMS and Minolta drivers.
Rodney Turner was in El Paso County, TX last week and found that he had to use a combination of three drivers to get their BOD to work with GEMS 1.17.  Perhaps he experienced this problem and knows of a solution?
-----Original Message-----
From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of Jeff Hintz
Sent: October 10, 2000 2:35 PM
To: Support Team (E-mail)
Subject: Ballot On Demand - Minolta Printer - Printer Problems

Shelby County, TN is doing Ballot On Demand with a Minolta Pageworks 20 printer.  They have not had any problems in the past.  However, they are now experiencing problems where the ballot will not print correctly, as if the offsets have changed completely.  Once the offsets are entered correctly and the ballot prints correctly, they are able to print ballots.  Then out of nowhere it will start printing incorrectly.  They go back to check the offsets and they have not changed, but then need to change them back and forth to get the printer to print correctly again.  Is this a Gems problem, (Gems 1-16-4), or a printer problem???  I do not have a Minolta Pageworks 20 printer here in Omaha to be able to test.
Jeff Hintz
Global Election Systems