amount of time required and the number of staff proficient in VTS, I do not
want this released to the customers by anyone at this time. We will provide this on an as need to
know basis. We certainly do not
have the time to work with every VTS account prior to November.
Larry J. Dix
Global Election Systems
[mailto:email@example.com]On Behalf Of Steve
Sent: Wednesday, July 26, 2000
Subject: Re: Thick Ovals Printer
is unclear to me in two ways.
1. What do
you mean by Account Rep? Is this the Sales Rep or the Customer Support
Cust Support Rep, could we get a feedback loop going somehow to ensure that
information that is appropriate is being sent to customers and that Sales folks
are on list and being notified of info.
3. If Sales
Rep is what you mean, how is sales rep to determine?
Original Message -----
Sent: Wednesday, July 26,
2000 11:13 AM
Thick Ovals Printer Driver
Is this the kind of information that we would want to announce to
the customer list?
I don't think so. Policy here would be up to each account
rep. If you figure that this is something that your customers would like,
then by all means tell them about it. This was produced to handle
specific Florida accounts that have requested it.
Whether the support time to help customers with this is billable or not is a
separate question and one that the account rep should decide before discussing
this with the customer. A new VTS printer driver entails installation and
font selection procedures that can take a couple hours of support time
depending on operator skill level and site configuration.