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RE: Thick Ovals Printer Driver

With the amount of time required and the number of staff proficient in VTS, I do not want this released to the customers by anyone at this time.  We will provide this on an as need to know basis.  We certainly do not have the time to work with every VTS account prior to November.



Larry J. Dix

Global Election Systems



-----Original Message-----
From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of Steve Knecht
Sent: Wednesday, July 26, 2000 2:31 PM
To: support@gesn.com
Subject: Re: Thick Ovals Printer Driver


This response is unclear to me in two ways.

1. What do you mean by Account Rep?  Is this the Sales Rep or the Customer Support Rep.

2. If Cust Support Rep, could we get a feedback loop going somehow to ensure that information that is appropriate is being sent to customers and that Sales folks are on list and being notified of info.

3. If Sales Rep is what you mean, how is sales rep to determine?

----- Original Message -----

To: support@gesn.com

Sent: Wednesday, July 26, 2000 11:13 AM

Subject: Re: Thick Ovals Printer Driver


John McLaurin Earthlink wrote:

 Is this the kind of information that we would want to announce to the customer list?

  I don't think so.  Policy here would be up to each account rep.  If you figure that this is something that your customers would like, then by all means tell them about it.  This was produced to handle specific Florida accounts that have requested it.

  Whether the support time to help customers with this is billable or not is a separate question and one that the account rep should decide before discussing this with the customer.  A new VTS printer driver entails installation and font selection procedures that can take a couple hours of support time depending on operator skill level and site configuration.