This response is unclear to me in two ways.
1. What do you mean by Account Rep? Is this the Sales
Rep or the Customer Support Rep.
2. If Cust Support Rep, could we get a feedback loop
going somehow to ensure that information that is appropriate is being sent to
customers and that Sales folks are on list and being notified of
3. If Sales Rep is what you mean, how is sales rep to
----- Original Message -----
Sent: Wednesday, July 26, 2000 11:13
Subject: Re: Thick Ovals Printer
John McLaurin Earthlink wrote:
Is this the kind of information
that we would want to announce to the customer
I don't think so. Policy here would be up to each account
rep. If you figure that this is something that your customers would
like, then by all means tell them about it. This was produced to handle
specific Florida accounts that have requested it.
Whether the support time to help customers with this is billable or
not is a separate question and one that the account rep should decide before
discussing this with the customer. A new VTS printer driver entails
installation and font selection procedures that can take a couple hours of
support time depending on operator skill level and site configuration.