The person ordered the label maker on Sept 3. He followed up Sept 15.
The person has a different view of what a critical feature is. He would have bought the unit himself if it were critical. He is more worried about importing results from a COBOL program he has never seen, than how to stick labels to floppy disks. He figured anyone concerned about this would hit Office Depot and buy some 2 inch laminate tape or a 99-cent glue stick.
I did, in June. You might recall my suggestion for the 1000 Imation drives we bought.
What gave you the impression there was a time limit? AFAIK, the support list is still operational. Chen sent in some suggestions yesterday, and my follow up read:
Did your local newspaper not deliver that day either?