[Date Prev][Date Next] [Chronological] [Thread] [Top]

Updating customers

I think I asked this before and never got any corporate input (ESG).  Who is responsible for deciding what gets communicated to the customer in terms of new release info.  We are at GEMS rev. 1.11.1 and so many revs have gone by without the info getting to client sites, how is it determined what the right rev is? Are the assigned PM's doing this automatically?  Is ESG doing it centrally or planning to? 
Interested in our policy.