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Re: Potential Issue 4.3.11 BS



4.1.11 BS  WinCE 2.1.2
 
FWIW: JoCoKs had a majority of their election day units vote over 100 ballots and did not receive the memory message.  lkt
----- Original Message -----
Sent: Wednesday, November 06, 2002 10:44 AM
Subject: RE: Potential Issue 4.3.11 BS

We performed a global outreach to all Georgia regional technicians in order to promote the automatic re-booting of AccuVote-TS units that had reached a count of about 100 ballots.  It seems that now that we are well past election close, the above procedure seemed to have been effective, as minimal persistence of the problem was reported thereafter.
 
Ken, your message seems to conflict with the information we were provided by Tab.  How about talking to him about this ...
 
Nel 
 -----Original Message-----
From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com]On Behalf Of Steve Moreland
Sent: Tuesday, November 05, 2002 4:56 PM
To: support@dieboldes.com
Subject: RE: Potential Issue 4.3.11 BS

One correction since I started this string is that it's BS 4.1.11 not 4.3.11.
 

Steve Moreland
Director of Customer Service
Diebold Election Systems, Inc.
1-800-433-8683
972-542-6000
stevem@dieboldes.com

-----Original Message-----
From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com]On Behalf Of Ken
Sent: Tuesday, November 05, 2002 6:47 PM
To: support@dieboldes.com
Subject: RE: Potential Issue 4.3.11 BS

Don has a valid concern here in his last sentence though.  Rebooting the machines all day wonít exactly help your chances with the votes.  Unfortunately, if you are out of memory, you are out of memory.  Itís not like we have a choice here.

 

Ken

 

 

-----Original Message-----
From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com] On Behalf Of Talbot Iredale
Sent: Tuesday, November 05, 2002 2:42 PM
To: support@dieboldes.com
Subject: Re: Potential Issue 4.3.11 BS

 

Don,

 

    This problem will re-occur after casting the same number of ballots as before (ie every 100 ballots).  The best solution is to re-boot the system every 100 ballots (or so) while at the Insert Voter Card screen.


Tab

----- Original Message -----

Sent: Tuesday, November 05, 2002 4:24 PM

Subject: RE: Potential Issue 4.3.11 BS

 

Tab, some of the units, seems like most are freezing, not allowing them to respond.  If they reboot, it may solve the problem for a while, but usually comes back.  Are we running the risk of losing votes by powering down and up a number of times.

-----Original Message-----
From: owner-support@die
 boldes.com [mailto:owner-support@dieboldes.com]On Behalf Of Talbot Iredale
Sent: Tuesday, November 05, 2002 2:09 PM
To: support@dieboldes.com
Subject: Re: Potential Issue 4.3.11 BS

I have tracked down the problem.

 

The problem is with the memory for the text on the Instruction screen not being released after it has been used. This problem was fixed in BS 4.1.12.

 

Tab

----- Original Message -----

From: Nel Finberg

Sent: Wednesday, November 06, 2002 4:38 AM

Subject: RE: Potential Issue 4.3.11 BS

 

Steve, Tab is looking at this, and will call Merle from the KSU Election Center when he is able to provide more meaningful information.

 

Nel

-----Original Message-----
From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com]On Behalf Of Steve Moreland
Sent: Tuesday, November 05, 2002 1:34 PM
To: Support
Subject: Potential Issue 4.3.11 BS

In Ga. we're seeing the following error:

"Program Memory Critically Low"

 

The directions we've received are:

1) touch the OK button

2) Do you wish to convert stored memory to program memory? - Touch OK or yes

 

Once the ballot has been cast, re-boot the machine, and continue voting.

 

 

Regards,

 

Steve Moreland
Director of Customer Service
Diebold Election Systems, Inc.
1-800-433-8683
972-542-6000
stevem@dieboldes.com