AVTS ERROR MESSAGE/MALFUNCTION REPORT
submitted by Lesley Thompson
Johnson County Kansas
August 6, 2002 Primary Election
AVTS S/N: 104275
WinCE 2.1.2 - BS 4.1.11 - GEMS 1.17.22
MACHINE IN USE FOR WHAT TASK?
Voting in Main Advance Voting Site
MACHINE IN WHAT MODE OF BS?
Set for Election
EXACT ERROR MESSAGE RECEIVED?
No error message
WHAT FUNCTIONS WERE BEING PERFORMED OR WHAT ACTIONS LED TO THE ERROR MESSAGE?
This unit has been used in the advance voting since July 24.
It has 87 votes cast for this election.
Several days ago, voter inserted voter access card and unit kept card and went into the reboot WinCE cycle.
When cycle completed, unit looped back to reboot again.
Kris was able to "jiggle" the red on/off button and get the reboot to stop on this occurrence.
This same scenario reoccurred today and jiggling the on/off button had no affect.
This boot loop continued until machine was turned off.
When turned machine back on, ejected card and booted up normally.
Since this "rebooting routine" unnerves the voter and the pollworker we have opted to take this unit out of service.
CAN YOU RECREATE MESSAGE and IF SO GIVE STEPS?
Reboot Loop has occurred twice during 87 votes over 5 days of voting.
DID UNIT RETURN TO OPERATION AFTER REBOOT? IF NO, EXPLAIN.
Appears to have rebooted properly but given incidents not willing to take a chance of happening again.
COMMENTS: Please advise. What additional troubleshooting shall we do in the field? Has this event occurred for anyone else?