Could the AV-TS Suite software be made to recognize that a smart card is not inserted correctly and therefore prompt the user to remove the card and re-insert it correctly, rather than try to read it and tell you its an invalid card?
When using 3.12.4 on the PollBook or the Ballot Station software, I can stick a card in backwards and depending on your position in the program, the system brings up an Admin keypad or tells me to remove an invalid card.
How could I possibly insert a card upside down? I was working with the proto AV-TS ballot station (really a blue/white unit in a different case), which had the smart card reader installed upside down. Nobody had passed this info along, and it was not obvious just by looking at it, so when we couldn't get it to recognize a manager/admin card, we thought there was some software problem, or perhaps a different password code, or a smart card problem .
When at an Admin function screen:
When in the ballot station software introduction screen: