Support & Helpdesk
The following documents are material used for role playing to introduce Call center and Helpdesk.
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Download HandOut of Support & Helpdesk (in English): WORD, PDF |
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Download Quotes of Support & Helpdesk (in English): PowerPoint |
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Download Call records (sound files in English):
ZIP |
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Problem Simulation Description Cards (in English): WORD, PDF |
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Call Card to Fill (in English): WORD, PDF |