Morgan,

	I have to disagree with the "they were available by phone."  Being out of the office for "Team Building" on the last day of the month is inexcusable.  I tried calling Perry and there was no answer; he said he forgot and left his phone on vibrate.  The Omaha capacity people now carry text pagers that I can email info to; they have really improved their response.  The Houston staff needs these pagers too.  Capacity approval on TW is probably our weakest link in the process.  We really need your help to improve this or drastic action will be needed.  When I called at 3 pm to get a last second deal, I didn't get called back until 3:30 pm.  I was told they could be back in the office to approve the deal around 6 pm.  Well, even though I was here until 7 pm, Reliant wasn't going to be.  Perry said he could do it Saturday, once again, Reliant (or someone who can sign contracts) wasn't.  The TW Marketers, all of them, were also out of the office making EVERYTHING fall onto Contracts.  Why are we the only one's that need to be in the office?  I'm going to give this one more month and then, if everyone isn't working together on this, I'm going to Danny and tell him the Deal Capture team is off of TW since no one appears to give a rats ass (and this is after I've calmed down over the weekend).  Speaking to the Contract Group, this is far from the first time these guys weren't available.

Craig

 -----Original Message-----
From: 	Dietz, Rick  
Sent:	Monday, October 01, 2001 7:55 AM
To:	Buehler, Craig
Subject:	FW:  FYI on Capacity Approvals

	FYI - I will respond after you and I talk.  They don't carry pagers, do they?

 -----Original Message-----
From: 	Gottsponer, Morgan  
Sent:	Monday, October 01, 2001 6:53 AM
To:	Dietz, Rick
Cc:	Johnson, Robert L.; Aschwege, Doug; Frazier, Perry; Faucheaux, Eric
Subject:	RE:  FYI on Capacity Approvals

Rick-

Obviously we need to be available at all times.  We cannot guarantee one of those people will be in the office at all times, but we will be available via cell phones or pagers.  Actually, when you guys got hold of me on Friday, I had no problem contacting both Perry and Eric, nor did I have any problem contacting the NNG guys at their off-site last week.  Do be sure when your guys call the office extensions, they listen to (rather than by-passing)  the entire greeting, as contact information may be available on that greeting.

I will be sure that the process is evaluated on this end.

-Morgan

 -----Original Message-----
From: 	Dietz, Rick  
Sent:	Friday, September 28, 2001 4:40 PM
To:	Gottsponer, Morgan
Subject:	FW:  FYI on Capacity Approvals

Morgan, 

What's going on?  Earlier this week, the NNG capacity approvers were both out of the office and today, both of the TW capacity approvers are out of the office.  We are trying to get two TW "rush" contracts through this afternoon and their unavailability is making it very difficult.

We need you to work on an emergency back up coverage plan for bid-week activity.  At a minimum, your team needs to start carrying pagers.

Rick

 -----Original Message-----
From: 	Buehler, Craig  
Sent:	Tuesday, September 25, 2001 3:49 PM
To:	Dietz, Rick
Subject:	 FYI on Capacity Approvals



 -----Original Message-----
From: 	Buehler, Craig  
Sent:	Tuesday, September 25, 2001 3:41 PM
To:	Mercaldo, Vernon; Pritchard, John; Williams, Jo; Carter, Zuela; Steele, Patricia; Aschwege, Doug; Johnson, Robert L.
Subject:	FYI on Capacity Approvals

Doug Aschwege & Bob Johnson will be out of the office tomorrow (9/26/01) for training and will not be available for any capacity approvals (except emergencies) until Thursday.  Good (facility) planning guys... did Morgan plan this?

Craig