After much work for the past couple of months with RAC, Legal and Service Management, significant progress has been made to develop a process for past due accounts.  Please note below the outcome and launch of the process.

Regards
Molly

 -----Original Message-----
From: 	Grubbs, Heidi  
Sent:	Friday, November 02, 2001 11:34 AM
To:	Ader, Jeff; Apollo, Beth; Bernstein, Mark; Bertasi, Ron; Campbell, Scott; Cross, Darren; Dayao, Anthony; Devries, Paul; Dobler, Mark; Earle, Joseph; Frazier, Lamar; Golden, Jeff; Gustafson, Ken; Harris, Mike; Hughes, Evan; Letke, Eric; Mahoney, Peggy; Meyers, Steven R; Pieper, Kalen; Raghavan, Suresh; Richter, Jeff; Roberts, Dave; Stubblefield, Wade; Tilney, Elizabeth; Williams, Jimmie; Wood, James; Adams, Gregory T.; Blachman, Jeremy; Black, Don; Cox, David; Crossley Cooke, Charlie; Gahn, Scott; Herndon, Rogers; Holmes, Sean A.; Lipshutz, Cheryl; Mann, Michael; Milnthorp, Rob; Muench, Gayle W.; Muller, Mark S.; Pagan, Ozzie; Rexrode, Stuart; Schwarz, Angela; Sharp, Greg; Sharp, Vicki; Steffes, James D.; Sutter, Craig H.; Harris, Molly; Bradford, William S.; Herod, Brenda F.; O'Neil, Murray P.; Smith, Ben; Hughes, Evan; Hurt, Robert; Sova, Gary; Frank, Mark; Thatcher, Stephen; Barrett, Misty; Bahner, Rita; 'jgass2@csc.com'; 'a.perkins@ncogroup.com'; 'daniel.boozer@ncogroup.com'; Krautz, Michael; Grubbs, Heidi
Cc:	Delainey, David W.; Dietrich, Janet; Leff, Dan; Lavorato, John
Subject:	Past Due Process
Importance:	High

Attached is the past due process as approved by The Office of the Chair. We will begin implementing the process effective immediately. Additionally, we will be rolling out a separate process for dispute resolution and for the termination procedures by Service Management. If you have any questions or comments, please call me or Joni Fisher. 

Mike Krautz
Sr. Director
Accounts Receivable