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<center><font face="arial, tahoma, helvetica"><a href="http://www.scientech.com/rci"><img src="https://secure.scientech.com/rci/wsimages/scientech_logo_small.jpg" width="300" height="69" border="0"></a></font><h2><font face="arial, tahoma, helvetica">SCIENTECH Completes 300 Utility Surveys <br>Focused on the North American&nbsp;<br>
 Customer Care Market&nbsp;</font></h2></center>
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In 2001 <b>SCIENTECH</b> launched a multi-client study of utility customer care in the United States and Canada and recently completed 300 surveys. Respondents to the survey were classified as follows:</font>
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	<td width="14"><img border="0" src="http://www.energycentral.com/images/promo/scientech/bullet.gif"></td>
	<td width="158"><font face="arial, tahoma, helvetica">Investor-Owned Utility</font></td>
	<td width="6"><font face="arial, tahoma, helvetica">&nbsp;</font></td>
	<td align="right" width="45"><font face="arial, tahoma, helvetica">11%</font></td>
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	<td width="158"><font face="arial, tahoma, helvetica">Co-operative</font></td>
		<td width="6"><font face="arial, tahoma, helvetica">&nbsp;</font></td>

	<td align="right" width="45"><font face="arial, tahoma, helvetica">26%</font></td>
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	<td width="158"><font face="arial, tahoma, helvetica">Municipality</font></td>
		<td width="6"><font face="arial, tahoma, helvetica">&nbsp;</font></td>

	<td align="right" width="45"><font face="arial, tahoma, helvetica">35%</font></td>
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	<td width="14"><img border="0" src="http://www.energycentral.com/images/promo/scientech/bullet.gif"></td>
	<td width="158"><font face="arial, tahoma, helvetica">Energy Retailers</font></td>
		<td width="6"><font face="arial, tahoma, helvetica">&nbsp;</font></td>

	<td align="right" width="45"><font face="arial, tahoma, helvetica">4.3%</font></td>
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	<td width="158"><font face="arial, tahoma, helvetica">Other</font></td>
		<td width="6"><font face="arial, tahoma, helvetica">&nbsp;</font></td>

	<td align="right" width="45"><font face="arial, tahoma, helvetica">23.7%</font></td>
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The survey effectively captured the current pulse of the utility industry on such areas as customer information systems (CIS), billing systems, customer relationship management systems (CRM) and phone centers. It covers utilities that supply electric, gas, water, wastewater, waste management, cable, and telecomm services to customers.</font> 
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<b>SCIENTECH</b> energy consultants are currently performing detailed analysis on the survey results and are building a final report to be delivered at the end of January 2002 to subscribers. This in-depth multi-client survey and report includes:</font><p>

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	<td><font face="arial, tahoma, helvetica">Status report of the North American customer marketplace</font></td>
	
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	<td><font face="arial, tahoma, helvetica">Identification of leading competitiors</font></td>
	
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	<td><img border="0" src="http://www.energycentral.com/images/promo/scientech/bullet.gif"></td>
	<td><font face="arial, tahoma, helvetica">Identification and forecast of drivers of utility technology decisions</font></td>
	
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	<td><img border="0" src="http://www.energycentral.com/images/promo/scientech/bullet.gif"></td>
	<td><font face="arial, tahoma, helvetica">Analysis of license sales versus ASP sales</font></td>

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	<td><img border="0" src="http://www.energycentral.com/images/promo/scientech/bullet.gif"></td>
	<td><font face="arial, tahoma, helvetica">Evaluation of new market opportunities</font></td>
	
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	<td><img border="0" src="http://www.energycentral.com/images/promo/scientech/bullet.gif"></td>
	<td><font face="arial, tahoma, helvetica">Latest service-delivery technologies</font></td>
	
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	<td><font face="arial, tahoma, helvetica">Identification of growing/shrinking markets</font></td>
	
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	<td><font face="arial, tahoma, helvetica">Market size indicators and projections</font></td>
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"Most utilities, retailers, and other energy companies are evaluating how to drive business innovation to become more cost effective while increasing customer service whether they participate in regulated, transitioning or competitive energy markets," said Denese Van Dyne, Vice President Marketing, Peace Software. "The preliminary data from the 300 companies who participated in SCIENTECH's survey is quite interesting and the subsequent analysis should provide fact-based data to fuel our leading market momentum across all market models."</font>
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"Enmax Encompass provides customer and transaction services in both the regulated and unregulated Canadian markets focused on the municipals," said Lori Topp, COO of Encompass.  "We are very pleased to see the 105 municipal responses to this customer care survey and look forward to utilizing the analysis from SCIENTECH to help us formulate our future business direction."</font>
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A statistical summary of the completed survey is currently available to subscribers. To become a subscriber or for more information, please contact SCIENTECH either online, by phone or e-mail:</font>
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<b>Online:</b>  <a href="http://www.secure.scientech.com/specialpages/Multi_Client.asp">www.secure.scientech.com/specialpages/Multi_Client.asp</a><br>
<b>Phone or e-mail:</b> Jon Brock at 505.244.7607 <a href="mailto:jbrock@scientech.com">(jbrock@scientech.com)</a> or Christopher Perdue at 704.362.1158 <a href="mailto:cperdue@scientech.com"> (cperdue@scientech.com)</a>.</font>
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<b>
<font size=2 face="arial, tahoma, helvetica">SCIENTECH</font>



</b> 
<font size=2 face="arial, tahoma, helvetica"> is an international provider of consulting and expert technical services that supports clients in government and the electric utilities, telecommunications, and security industries. It offers turnkey product integration solutions in the following areas: Systems Analysis and Deployment, Safety and Risk Evaluation, Engineering, Environmental and Information Technology. <b>SCIENTECH</b> Utility Services can be found at <a href="http://secure.scientech.com/rci">www.scientech.com/rci</a>.<br>
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