Dear Mr. Shapiro,

Thank you for your email message.

Per your request, below you will find your username and password.  
Please keep in mind that usernames and password are case sensitive.

Username:  enershapir
Password:  password


Due to security reasons, we recommend that you change your password 
after the initial logon.  This will ensure that only you can access your
account.

To change your password, follow these steps: 
-  Click the word "Tools" on the toolbar. 
-  Click "Change, Save or Remove My Password". 
-  First, enter your existing password in the box 
   provided. You must enter this before you select a
   new password. 
-  Next, enter your password. Passwords can include
   from 5 to 10 letters or numbers, with no spaces. 
   Passwords are case sensitive. 
-  Enter the same new password again. The two 
   passwords must match. 
-  Click "Submit These". Your new password will
   become effective immediately. 



Thank you for allowing Factiva to serve your business information 
needs.

In order to help us evaluate our support services to ensure we are
meeting your needs, we invite you to fill out a short survey regarding 
your experience with the Factiva Customer Service department.

The survey is located at:
http://www.factiva.com/survey/Csq6.asp?node=contact-link5
on the Web and will only take a few minutes to complete.

We are dedicated to providing you with the products you want and
the support you need to use those products most effectively.

Thank you for taking the time to assist us in ensuring we are
meeting these goals.

Regards,

Marvin Daniels

Customer Service Contact Center
Factiva, A Dow Jones & Reuters Company

Factiva Global Customer Service Now 24X7. Around the world, around the 
clock support. Use our "Call Me" Form to send us your inquiry at any 
time, from any time zone: www.factiva.com/customerservice.

Original Message Follows: 
-------------------------

The following question has been received:
Question Reference #011123-000012
---------------------------------------------------------------
          urgent: 
Alt Phone Number: 
Product Username: 
Internal Notes
---------------------------------------------------------------
      First Name: Richard
       Last Name: Shapiro
    Company Name: NA
         Contact: richard.shapiro@enron.com
         Subject: Need new userid and password..forgot them both....
         Product: Dow Jones Interactive
        Category: Password and Access
    Date Created: 11/23/2001 10:28 AM
    Last Updated: 11/23/2001 10:28 AM
    Elapsed Time: 0 Minutes
          Status: Closed
           Phone: 936-321-7153
Question
---------------------------------------------------------------
---- 11/23/2001 10:28 AM ---------------------------------------------
Need new userid and password..forgot them both.
.