_____________________DAVID COURSEY_____________________

HAPPY HOLIDAYS! (AND WHERE TO GET HELP IN A PINCH)

    The week between Christmas and New Year's
         is traditionally vacation time in Silicon
         Valley, so we're taking the week off, too.
         In the meantime, here are some places you can
         get computer help over the holidays. And if
         you really, really miss me, I've also linked
         to my most popular columns of 2001.

http://cgi.zdnet.com/slink?/adeskb/adt1224/2834324:8593142

   PLUS: MY 2001 FAVORITES: PRODUCTS THAT MADE A DIFFERENCE FOR ME


http://cgi.zdnet.com/slink?/adeskb/adt1224/2834332:8593142

#


_____________________NEWS ANALYSIS_____________________

Patrick Houston

    HO, HO, HO! WHY CHRISTMAS 2002 WILL BE JOLLY, BY GOLLY

    While this is a muted Christmas for most
    of us, it's been a merry one indeed for
    e-tailers. Pat thinks that if this holiday
    generated so much holiday cheer, just
    wait 'til next year. That's when some
    enabling technologies will make online
    shopping far more than the glorified
    catalog-buying experience it is now.


http://cgi.zdnet.com/slink?/adeskb/adt1224/2834303:8593142





_____________________EXPERT ADVICE_____________________


Adrian Mello

  WHY YOU'RE STILL NOT GIVING CUSTOMERS WHAT THEY WANT

   The Internet promised to make "mass customization"
         a reality. But so far it hasn't worked out that
         well. Reason: It's simply too costly. But
         is there some way your business can create
         tailor-made goods for even broad markets?
         Adrian thinks so--but it's going to be tricky.



http://cgi.zdnet.com/slink?/adeskb/adt1224/2834200:8593142


			> > > > >


Larry Dignan

  BUILDING AN E-GOVERNMENT: IT'LL BE HARD, BUT IT'LL HELP IT

   Will the government ever go paperless? It
         looks like in 2002 it might start. Such an undertaking
         would boost government spending and give
         tech businesses a much-needed shot in the
         arm. But it won't be easy. Larry explains why
         it'll be so challenging to bring the government
         into the wired world.


http://cgi.zdnet.com/slink?/adeskb/adt1224/2833836:8593142


			> > > > >


Preston Gralla

  WEB GRAPHICS MADE EASY: 3 TOOLS THAT DO YOUR DIRTY WORK

   Creating graphics for your Web site doesn't
         have to be a pain in the neck. With the right
         tools, it can be easy, even fun. Preston recommends
         three all-purpose downloads that make a breeze
         of all of your graphics tasks--from resizing
         images to removing red eye.


http://cgi.zdnet.com/slink?/adeskb/adt1224/2834199:8593142


			> > > > >


_____________________CRUCIAL CLICKS_____________________
Make sure you see these features on ZDNet today!

DON'T MISS ZDNET'S LAST-MINUTE HOLIDAY SHOPPING GUIDE
http://chkpt.zdnet.com/chkpt/adeskclicks/http://zdnetshopper.cnet.com/shopping/0-7413293-7-8143480.html

DROOL OVER APPLE'S UNBEATABLE IPOD
http://www.zdnet.com/special/holiday2001/portable07.html

FIND OUT HOW E-TAILERS ARE CAPTURING CLIENTS
http://www.zdnet.com/techupdate/stories/main/0,14179,2830621,00.html




******************ELSEWHERE ON ZDNET!******************

Thrill your favorite techie with perfect presents at ZDNet Shopper.
http://cgi.zdnet.com/slink?166139

Ten tips to help you attain CRM ROI.
http://cgi.zdnet.com/slink?166140

Get the lowdown on all the different wireless LAN standards.
http://cgi.zdnet.com/slink?166141

Editors' Top 5: Check out the best gifts money can buy.
http://cgi.zdnet.com/slink?166142

Find out about standardizing C# in Tech Update's special report.
http://cgi.zdnet.com/slink?166143

***********************************************************




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