Virtual Workshops, Inc.   .  WEB EVENTS WITH VIRTUAL WORKSHOPS . Volume V   February 2002     .      .   .   . . .   in this issue  . .  "Knowledgeable Customers Buy More"  "Customer Service Training Made Easy"  "News for Training Managers"      "Knowledgeable Customers Buy More"  . [IMAGE]  All Sales Managers know that a few minutes of training  at delivery helps your customers use your product  correctly and effectively.  Happy customers mean  repeat business.  And they recommend your firm to  other companies.   Losing customers is easy if they aren't't satisfied with  the product.  Sales reps hate explaining away problems,  but they know that customer dissatisfaction must be  resolved before they can sell anything else.   Make training part of your delivery process.  A short training  session over the web is one cost effective way.  Click  below to learn more:   Contact Us  ?     "Customer Service Training Made Easy"  . Front line employees who contact customers daily have  an impact on sales.  Their understanding and response  to customer needs can create a positive image or  negative image of your company if they do it wrong.  It  can mean the difference between repeat business or a  lost customer.   Customer Service Training is important but often  difficult to deliver.  First, this is always a busy  position.  It's difficult for Customer Service Personnel to  get away for an off site one-day seminar.   MORE  ?   [IMAGE]   "News for Training Managers" . The Training 2002 Conference and Expo will be Feb. 18 - 20th in Atlanta, Georgia at the World Congress Center.  Over 240 sessions are planned covering a wide range of  topics from classic content to online learning.   Learn more at:   www.vnulearning.com  ?    . .   [IMAGE]        .  .  .  . . Take Me To...   "Technology Update"    "In The Biz"    "Contact Us"    www.v-workshops.com    .  .  .  Join our mailing list!          .                email: contact@v-workshops.com        voice: 877.VW.INTRO       web: http://www.v-workshops.com      .       This email was sent to paul.d.thomas@enron.com, at your request, by Virtual Workshops, Inc. .    Visit our Subscription Center to edit  your interests or unsubscribe .  View our privacy policy .     Powered by Constant Contact   .         .