DECEMBER 06, 2001

Dear Paul Lucci:

Thank you for shopping with USAA Merchandise Services Company.

The following item from order #63824 was shipped on DECEMBER 06, 2001 via RPS2*GR.

                ITEM          QTY
                ----          ---
 
                401266000000   1

Your Order Tracking Number is 9611804104063800015945. (Please visit the carrier's web site for tracking information.)

If you have any questions about your order, simply reply to this email message. Or, you can always reach our member service at 1-888-825-2536, 24 hours a day, 7 days a week. Please refer to the order number above.

Thank you for shopping with us. We hope you will return soon to our site at www.usaa.com. We are constantly changing our features and promotion specials, so visit often.

Member Service
USAA Merchandise Services Company


We make every effort to deliver your order promptly and safely. Occasionally merchandise may receive damage during shipment. Please check your shipment carefully.

On FedEx, UPS and Parcel Post shipments, if there is apparent damage, contact the local service office in your area to advise them of the damage and ask for a control number from them. Immediately call Member Service at 1-888-825-2536 with the control number so we can arrange for a replacement to be sent.

On freight deliveries, check the carton for signs of damage. If damage is seen, have the driver note any visible damage on the driver's and your copy of the freight bill, along with the driver's signature. Sign "WITH EXCEPTION" if damage is found to the carton only. If damage is excessive, refuse delivery. Again, immediately contact Member Service to report the damage. We will arrange to replace the item.


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