Keoni:

We had another unpleasant experience with Hildago last night.  This is the third different individual at EPMI who has had an interaction with him resulting in a hassle.  The other day I wrote it off to my fault, but since it has happened with 2 other people here, and only with Hildago, I now believe the problem is him.  He has a natural antagonistic demeanor that makes people defensive and angry.  When he calls he accuses us of not meeting our obligations and demands information and says things like, "if you do not provide this information I will turn you in."   We understand our responsibility to provide outage information to the ISO.  We are diligent in completing outage reports and submitting them to the outage coordination desk at the ISO.  The ISO is requiring an additional communication with the Real Time group to either: 1) confirm that the outage ended as planned, or 2) change the outage timing if required.  Although, to my knowledge, this requirement is not in the ISO tariff, and has not been communicated to SCs in writing in any way, and furthermore is a waste of time for everyone, will make efforts to do this.  The ISO should recognize, however, that in most cases, our Real Time Group is not aware of outages our generator SC clients, nor should they be, as these units our off line and therefore "out of play" in Real Time.  Hildago should work to communicate better and treat people with respect.  He clearly is not doing that with us.    


Thanks

Chris