[IMAGE]   [IMAGE]  Tuesday, April 10, 2001           Dear continental.com customer,   We're Changing To Serve You Better This Thursday evening April 12th 2001, we are launching a new version of our web reservations system, eService Online.  This marks the start of an exciting new beginning as the reservations platform is 100% provided by Continental.  We're making this change because our current product, while good, will not provide us with the flexibility in the future to offer the features that will make travel arranging easier and to tailor the online Continental experience for you.   Here's What You Need To Know:  Your Profile Your profile information, including your username (pybarbo) and password, has been transferred to the new version of eService Online.  To protect your personal information, credit card information has not been transferred.  You will need to update your profile.  Your Itineraries Information on your reservations created before April 12th will not be saved. If you want to keep a copy for your records, you will need to print them prior to 9pm/CDT April 12th.  This change does not affect the status of any previous reservations and tickets, but you can not view them in the new eService Online.    Signing In To enhance security, you will have to sign in for each transaction session to reserve and purchase flights.  This means you will have to use your password each time.  To have your password e-mailed to you  click here .  You are strongly encouraged to sign in at the beginning of the travel arranging process.   24 Hour Hold Option To prepare for this Thursday's release we will be turning off the "Hold for 24 hours" option.  The "Hold" option will not be available between April 10 and April 12.   Here Are Some of the Changes  More eTicketing The new eService Online offers expanded opportunities for electronic tickets (eTickets).  We can now provide eTickets for code share flights operated by Northwest Airlines or Northwest Airlink (CO5000-8059) and America West Airlines (CO2000-2349).   Aircraft Seat Maps We rearranged the seat map pages for easier viewing. We also enhanced the seat selection process and enabled Elite-status available seating.   Pricing  The pricing system is enhanced to deliver more current fares based on your selection of either "Search By Lowest Fares" or "Search By Schedule."  We also added a gold star to denote "continental.com promotional fares," so you know for certain when you receive a discounted, online-only airfare.   Customer Service  Our customer service is streamlined and enhanced as Continental employees now handle all support for online inquiries and reservations services.   While we've made a number of improvements to the overall experience, this new version may not, on the surface, appear to offer significant benefits.  These changes lay the foundation for outstanding capabilities we have planned for the future.  We welcome your comments and suggestions as we move ahead.  Based on feedback from customers, we're already at work adding enhancements.  Overall, we're confident that you will appreciate the changes and improvements and look forward to continuing to serve you in the future.  Sincerely, Continental Airlines Inc.   This is a one-time update e-mail.  You have been sent this e-mail as a registered eService Online user to inform you of this change in service.  If you have questions or comments, or you would like to unsubscribe please reply to: eservice@coair.com   This E-mail was sent to: paul.y'barbo@enron.com   [IMAGE] [IMAGE] 	

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