Mr. Neal, 

At this time, you do not have a profile on CERA.com.? Following are 
instructions for establishing one. 

Create your profile on cera.com! 

Open your web browser and go to:? http://www20.cera.com/client/newaccount/ 

The first screen you will enter will ask for your COMPANY USERNAME and 
PASSWORD.? 

The Enron Corp. username is:? ? ??????? enron 
??????? ??????? ??????? ???????  
The Enron Corp. password is: ?? ??????? ravencall 

As you begin to initiate the account creation process, you must create your 
OWN username and password. Please DO NOT use the Enron Corp. username and 
password. After entering your contact details you will be asked to customize 
a profile that allows you to receive e-mail notification of specific pieces 
of research that interest you. 

To look up reports on the CERA web site, go to http://www.cera.com , click on 
"log in to client services", enter your OWN USERNAME and PASSWORD, and select 
the corresponding CERA knowledge area, such as "European Gas", or use the 
search function.

When you receive e-mail notification of new content on the CERA web site, 
follow the hyperlink (URL) to the actual report on the CERA web site 
http://www.cera.com. To access the new report, you will be asked to enter 
your OWN USERNAME and PASSWORD. 

If you have any questions about cera.com, please do not hesitate to contact 
me. 

Stephen Burke 
Cambridge Energy Research Associates 
617.498.9163 

-----Original Message----- 
From: Scott.Neal@enron.com [mailto:Scott.Neal@enron.com] 
Sent: Wednesday, April 18, 2001 5:35 PM 
To: webmaster@cera.com 
Subject: 

I have forgotten my user name and password.? I work for 
Enron.? Can you help me? 

Thank you, 

Scott Neal