----- Original Message -----
From: "Pam J Draper" <Pam.J.Draper@usa.dupont.com>
To: "Pam J Draper" <Pam.J.Draper@usa.dupont.com>
Sent: Tuesday, January 15, 2002 10:49 AM
Subject: Customer Service


> Here is an example of customer service at its worst.  The story appeared
in
> USA Today; here's the actual presentation.
>
> (See attached file: DoubleTree Show.ppt)
>
>

 - DoubleTree Show.ppt