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From: Matthew Cooper <MCOOPER@Alorica.com>
To: VKaminski@aol.com
Subject: RE: Please, help
Date: Mon, 9 Apr 2001 21:05:41 -0600
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Dear Sir or Madam:
 
 
 
            Support from Packard Bell/NEC is limited to assistance with factory installed hardware and software during Packard Bell/NEC warranty periods. The information supplied in your message indicates that your computer is no longer covered by our original or extended warranty or you are asking a question that falls outside of the warranty support.
 
Priority One Support as experts in the computer industry specialize in assisting with any of the following:
 
-Out of warranty Packard Bell/NEC computers.
-Installation of additional software and hardware in the computer.
-Training in the use of software packages.
-Customization of software and hardware purchased for use with your computer.
 
The Priority One Support may be contacted at the following numbers. The 800 number requires a credit card for payment. The 900 number is charged directly to your phone bill and is provided for individuals without a credit card.
 
  (888) 728-3388 (5am to 1am MT, 7 days/week)
  (900) 555-3388 (6am to midnight MT, 7 days/week)
 
 
 
 
 
**Please do not respond directly to this message.  Please forward your response to mailto:tek-support@alorica.com  Messages sent to the address this message came from, will not be processed appropriately.  Thank you, and we apologize for any inconvenience this might cause.***
 
Matt Cooper
 
 
-----Original Message-----
From: VKaminski@aol.com [mailto:VKaminski@aol.com]
Sent: Monday, April 09, 2001 8:59 PM
To: Tech-Support@nec-computers.com
Subject: Fwd: Please, help
 
Original message: 
-----Original Message----- 
From: VKaminski@aol.com [mailto:VKaminski@aol.com] 
Sent: Saturday, April 07, 2001 5:27 PM 
To: tech-support@nec-computers.com 
Subject: Please, help 
I am helping my neighbor whose NEC PC was infected with a virus. We had to 
format the hard drive. He does not have the original Windows 98 CD-ROM to 
restore the operating system. How can we get a CD-ROM with Windows version 
for this specific type of a computer? 
Information about the computer: 
Ready 9847 
S/O 171662  FRMT # 172102-02 
Vincent Kaminski 
281 367 5377