[IMAGE]  [IMAGE]  Thursday, May 24, 2001           Dear MR. Y'Barbo,   We're Changing To Serve You Better  Next Wednesday evening, May 30, 2001, we are launching a new version of eService Online, the web reservations system on continental.com.  Once the new version is implemented, you will have access to new options and personalized features tailored to meet your travel needs. In order to make this transition, we ask that you carefully review and follow the suggestions listed below.   Here's What You Need To Know:  Your Profile Your profile information, including your username (pybarbo) and password, has been transferred to the new version of eService Online. To protect your personal information, credit card information has not been transferred. You will need to update your profile.  Your Itineraries Information in your Saved Itineraries created on or before May 30 will not be transitioned.  If you want to keep a copy for your records, print them prior to 6 p.m. CDT, May 30. This change does not affect the status of any reservations and tickets, just your ability to view them in the new eService Online.   Signing In To enhance security, you will have to sign in for each transaction session to reserve and purchase flights.  This means you will have to use your password each time.  To have your password e-mailed to you click here .  You are strongly encouraged to sign in at the beginning of the travel arranging process.   24 Hour Hold Option To prepare for next Wednesday's release, we will turn off the "Hold for 24 hours" option. The "Hold" option will not be available between May 25 and May 30.   Here Are Some of the Changes  More eTicketing The new eService Online offers expanded opportunities for electronic tickets (eTickets). We can now provide eTickets for code share flights operated by Northwest Airlines or Northwest Airlink (CO5000-8059) and America West Airlines (CO2000-2349).   Aircraft Seat Maps We rearranged the seat map pages for easier viewing. We also enhanced the seat selection process and enabled Elite-status available seating.    Pricing  The pricing system is enhanced to deliver more current fares based on your selection of either "Search By Lowest Fares" or "Search By Schedule." We also added a gold star to denote "continental.com promotional fares," so you know for certain when you receive a discounted, online-only airfare.    Customer Service  Our customer service is streamlined and enhanced as Continental employees now handle all support for online inquiries and reservations services.  While we've made a number of improvements to the overall experience, this new version may not, on the surface, appear to be significantly different.  These changes lay the foundation for outstanding capabilities we have planned for the future.  We welcome your comments and suggestions as we move ahead.  Based on feedback from customers, we're already at work adding enhancements.  We're confident you will appreciate the changes and improvements and we look forward to continuing to serve you in the future.  Sincerely, Continental Airlines Inc.   This is an informational e-mail.  You have been sent this e-mail as a registered eService Online user to inform you of this change in service.  If you have questions or comments please reply to: eservice@coair.com   If you would like to unsubscribe please reply to: cool_international@coair.com  with the word unsubscribe in the subject line.  This e-mail was sent to: paul.y'barbo@enron.com   [IMAGE] [IMAGE] 	

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