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   iCan Direct Issue 2: July 2001       [IMAGE]  In This Issue:    iCan SP Launches The First Complete Service Management Solution   Client Spotlight: The iCan Provider Suite Helps A Full-Service ASP Shine More Brightly   iCan Enters The Japanese Market With KCCS   iCan Highlights From CA World - Servicing The Enterprise   And The PalmPilot Winner Is ...   Take the iCan survey! CLICK HERE  to answer the iCan Direct survey and receive the iCan journal ? Service Management For Geniuses ? free!        [IMAGE]iCAN SP LAUNCHES THE FIRST COMPLETE SERVICE MANAGEMENT SOLUTION  At a public event attended by press, analysts and customers from three continents last month, iCan announced the general availability of the iCan Provider Suite, the first complete service management solution to enable xSP business operations.  The iCan Provider Suite gives service providers, including IT departments that function like  internal corporate service providers (ICSPs) critical business tools to:   Meter resource usage across Internet domains  Set up a service catalog   Automatically provision customers   Rapidly roll out new services   Track costs and offer flexible payment terms  Monitor and enforce service level agreements (SLAs)   Drastically reduce operating expenses   In the words of iCan CEO, Nancy Li:  "The iCan Provider Suite was built from the ground up to help service providers succeed in the Internet services market. It enables xSPs and corporate IT departments to boost service levels, curb expenses and strengthen their accountability to their customers."      "xSPs that intend to survive and create high-volume businesses must streamline and automate their service-management operations. In many ways, the software-as-services model - if executed correctly - operates like a utility model. The iCan Provider Suite is a complete solution for these requirements."  ? Laurie McCabe, Vice President and Service Director for market researcher Summit Strategies      The iCan Provider Suite performs a series of highly-integrated operational and business support functions that, taken together, comprise a comprehensive service management solution for the full spectrum of service providers. The software, the first of its kind, is the culmination of a year-long, 200,000 man-hour development effort. Prior to the launch, beta testing in actual production environments was conducted at customer and partner sites over the previous seven months.  iCan is currently working with customers in the U.S., Europe and Asia who represent the full spectrum of xSPs. For more on these clients and what they're saying about the benefits of the iCan solution, click here .  The iCan Provider Suite consists of five complementary modules:    iCan View  - allows service providers and IT departments to create a service catalog, manage groups of users as separate accounts, support personalization, provide simplified data presentation and analysis, and reduce administrative overhead.   iCan Meter  - enables service providers to collect information from all data sources across domains and measure customer application, server and network activity.   iCan Assure  - allows service providers to define and measure service level agreements (SLAs) and create new service offerings without additional coding.   iCan Bill  - permits service providers to move beyond flat-rate pricing and price their services based on actual usage and cost of service.   iCan Provision  - allows IT departments and other service providers to automatically provision services for new users and accounts.  Please click here  for complete information on the launch and the full scope of the iCan Provider Suite.      [IMAGE]CLIENT SPOTLIGHT: THE iCAN PROVIDER SUITE HELPS A FULL-SERVICE ASP SHINE MORE BRIGHTLY  SOLAR Inc., Hong Kong's first full-service ASP, is on the fast track. Within one year of its formation, the service provider has established a strong presence in southern China and is rapidly expanding into the greater China market.  Experiencing rapid growth, SOLAR needs to bring on new customers quickly without adding to headcount. The iCan Provider Suite, according to SOLAR's CEO, Hera Siu, makes this possible.   [IMAGE]  "SOLAR has saved significant administrative time and boosted our efficiencies by deploying the iCan Provider Suite," Siu says. "This has freed-up staff to perform more revenue-generating tasks. With iCan Bill we have centralized and automated our billing process. Customer communications," she adds, "have improved through the notices we are posting with iCan View."  SOLAR was able to save significant administrative time on data collection and analysis by utilizing the iCan suite. The ASP was also able to monitor its data center's Internet connection. The streamlined operating environment freed the SOLAR staff to undertake cost-reducing and revenue-generating tasks, such as improving capacity management and performing data back-up services.  With the suite's iCan Bill component, SOLAR was also able to centralize and automate its billing process, further reducing the administrative work involved in consolidating and verifying invoices.  Customer communications costs were pared as well, by posting service notices through the iCan View component in lieu of mail or e-mail.  To learn more about SOLAR and how it is benefiting from the iCan Provider Suite, click here .     [IMAGE]iCAN ENTERS THE JAPANESE MARKET WITH KCCS  Kyocera Communication Systems (KCCS), a leading provider of information communication services, has become iCan's first Japanese customer.  In an announcement made last week at CA World, in Orlando, Fla., KCCS said it had chosen the iCan Provider Suite as the service management solution for its new, state-of-the-art wireless data centers.  [IMAGE]   The KCCS data centers will provide a ready-for-market  wireless platform that will deliver such services as wireless data delivery, email and messaging, electronic account settlement, remote printing services and data backup. To manage these services, KCCS will deploy the iCan Provider Suite to meter, provision, bill and maintain service levels for the full spectrum of its data center offerings.  "Our D@TA Center will offer the most complete range of high-performance mobile services ... It was only fitting then, when it came time to select a service management platform, that KCCS chose the iCan solution, which is the most advanced and sophisticated set of business tools for service providers available today." ? Mr. Hiroshi Kitamura managing director, KCCS  Click here  for detailed information on this customer partnership.      [IMAGE]iCAN HIGHLIGHTS FROM CA WORLD - SERVICING THE ENTERPRISE   [IMAGE]  The 'software-as-service' model is being adopted by corporate IT, and the iCan Provider Suite enables IT departments to function as internal corporate service providers (ICSPs). That message was well received last week at CA World in Orlando, Fla., where iCan representatives met with several hundred CIOs and senior IT managers and demonstrated the advantages of the iCan Provider Suite firsthand. While there were many questions, especially concerning how best to service customers in various industries, there was also a strong consensus on two key points: 1) The software-as-a-service model makes sense, because it helps IT more accurately gauge and reduce costs, manage service levels and justify budgets; and 2) whether it's for internal users or external customers, th! e ! iCan Provider Suite  addresses the critical functions needed to successfully provide IT services.  For more on servicing the enterprise, click here . For iCan highlights at CA World, click here .       [IMAGE]AND THE PALMPILOT WINNER IS ...   [IMAGE] As previously announced, participants in iCan Direct's customer survey were automatically entered in our PalmPilot drawing. SINCERE THANKS to all of you who completed the survey. You will have other opportunities to participate in iCan drawings and giveaways in the near future. For now though, the winner of the new Palm? m505 is ... Mr. Mark Pahulje, an employee of a large financial institution in Canada. Congratulations Mark - we hope you enjoy the convenience and many benefits of your new Palm.     [IMAGE]Contact & Subscription Information  WHAT SUBJECTS WOULD YOU LIKE US TO COVER? iCan Direct wants your feedback! To submit comments and suggestions, please email us at marketing@icansp.com . If you don't receive our monthly iCan Direct newsletter by e-mail and would like to, please visit our subscription page . If you'd like to unsubscribe, please see the link below.  PRIVACY POLICY: iCan SP does not collect or distribute user information to third-party groups. This information is only used internally for the communication efforts between iCan SP and the subscriber.    	      CA WORLD HIGHLIGHTS - SERVICING THE ENTERPRISE:   [IMAGE]   The iCan team prepared all of the demo stations for our displays at CA World ? a popular destination.    [IMAGE]   iCan CEO Nancy Li's Business Management presentation, "Servicing The Enterprise," was a grand success that confirmed the need for a technology-enabling solution like the iCan Provider Suite.    [IMAGE]   iCan's first appearance at CA World was terrific, including the impressive booth in the World Technology Center.    [IMAGE]   The iCan booth included four demo stations for iCan and our partners to demonstrate the real-world solutions that have been developed.    [IMAGE]   On-site representatives from NetCompliance, Telenor and SoftonNet were great assets for iCan at CA World.         [IMAGE]  	
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