Yes, I will keep you all posted.  I placed a call to the customer at 7:30 this morning, but have not heard back from them yet.

Geoff

-----Original Message-----
From:	Jeff Dasovich/ENRON@enronXgate@ENRON@EES 
Sent:	Monday, November 26, 2001 10:00 AM
To:	Frazier,Lamar; James D Steffes/ENRON@enronXgate; Pollard, Geoff
Cc:	Susan J Mara/ENRON@enronXgate; Smith,Mike B; Huddleson,Diann; Evan Hughes/ENRON@enronxgate; Rebecca Fite/ENRON@enronxgate; Riley, Tom
Subject:	RE: Pac Tel - CPUC Customer Switch Complaint

Thanks, Lamar.  Geoff, could you let us know how it goes with the customer and if this a mix-up on the customer's end.  Thanks very much.

Best,
Jeff

 -----Original Message-----
From: 	Frazier, Lamar  
Sent:	Monday, November 26, 2001 9:32 AM
To:	Steffes, James D.; Pollard, Geoff
Cc:	Dasovich, Jeff; Mara, Susan; Smith, Mike B; Huddleson, Diann; Hughes, Evan; Fite, Rebecca; Riley, Tom
Subject:	Re: Pac Tel - CPUC Customer Switch Complaint


Geoff Pollard is the SM for Pac Tel.



From:	James D Steffes/ENRON@enronXgate on 11/21/2001 04:01 PM
To:	Lamar Frazier/HOU/EES@EES
cc:	Jeff Dasovich/ENRON@enronXgate, Susan J Mara/ENRON@enronXgate, Mike B Smith/ENRON@enronXgate, Diann Huddleson/HOU/EES@EES, Evan Hughes/ENRON@enronxgate, Rebecca Fite/ENRON@enronxgate 
Subject:	Pac Tel - CPUC Customer Switch Complaint

I received a call late today from the CPUC (Joyce @ 415-703-2199).  Someone from Pac Tel called and said that his service was switched without authorization - Mike Benson with Payphone group @707-253-8892 or 707-292-1766.

Lamar -- who is the client rep for Pac Tel?  Can they get into Pac Tel and try and find out if we have done something inappropriate?  We need to call this guy back by Monday EOB.  Please let Jeff Dasovich know so he can call Joyce back - I'll be out on vacation next week.

Jim