[IMAGE] [IMAGE] [IMAGE] [IMAGE] [IMAGE]     [IMAGE]  [IMAGE]  [IMAGE] [IMAGE]     [IMAGE]     [IMAGE]   KANA  provides the only suite of Web-architected J2EE and COM applications  designed to scale and adapt with your business as it grows.  KANA's e-business applications uniquely enable your customers  to do business with you when, where, and how they want, whether  that means Web contact, Web collaboration,  e-mail, or telephone. We make it possible to increase interactions  and improve customer experiences while decreasing costs in  Contact Centers and Marketing Departments.       [IMAGE]    Dear  Jeff,  On  July 11, we introduced you to KANA, the new company that resulted  from the merger of Kana Communications and Broadbase Software.  In just three months, KANA has met its first product integration  milestone, and today we are proud to announce the launch of  KANA iCARE (Intelligent Customer Acquisition and Retention  for the Enterprise).  ATTEND  OUR NEXT WEBCAST AND DISCOVER KANA iCARE!  TITLE: "The  next step in building customer relationships: KANA iCARE" DATE: October  23rd TIME: 9am  PDT - 12pm EDT - 5pm GMT  Jeff,  REGISTER NOW !        KANA  iCARE is a fully integrated suite that enables seamless communication  across all communication channels and touchpoints, and across  operational functions both within and outside the enterprise.  KANA  iCARE leverages intelligence at every step to improve interactions  - analytics to improve and better target operations and marketing  campaigns, universal customer history to provide seamless  customer service across channels, and a powerful knowledge  base to automate and improve the quality of customer inquiries.   And KANA iCARE increases the return on IT and business investments  - enabling more people to use the same information across  the extended enterprise, enabling more targeted and faster  marketing campaigns, and enabling companies to actually lower  costs while interacting more with their customers, partners  and suppliers.    Jeff,  REGISTER NOW  and mark your calendar so you don't miss  this invaluable Webcast.   Sincerely, The KANA Marketing Team.  If  you would prefer not to receive news from KANA in the future,  please click here Opt-Out      ?  2001 KANA Software, Inc. KANA is a registered trademark and  KANA Software and the KANA logo are trademarks of KANA Software,  Inc.        [IMAGE]