In September, you used the services of the ETS Solution Center, and we invite you to share your thoughts and suggestions on your experience with us.  If you would like to share your thoughts but remain anonymous, you can access the information below by going to www.ets.enron.com, selecting the Solution Center page, and clicking on 'Click Here' by the Questions & Comments title.  Otherwise, please take a moment to complete all or any part of the questionnaire below:

General Comments


Suggestions


Was the Help Desk staff courteous and helpful?
Poor	___1  ___2  ___3  ___4  ___5   Excellent

Please rate the Help Desk technician's technical expertise.
Poor	___1  ___2  ___3  ___4  ___5   Excellent

If your issue was escalated to our Level 2 (Desktop) group, was their response timely?
Poor	___1  ___2  ___3  ___4  ___5   Excellent

Please rate the Desktop technician's technical expertise.
Poor	___1  ___2  ___3  ___4  ___5   Excellent

Please rate your overall experience with our services.
Poor	___1  ___2  ___3  ___4  ___5   Excellent


Thank you in advance for helping us improve!

Chris A. Smith
Manager, ETS Solution Center-Houston
713-853-3270