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Credit & Collections for Utilities 
July 22 - 23, 200-urlnbsp; ? The Drake Hotel ? Chicago, IL
Click Here To Download A Complete Conference Brochure <http://www.pmaconference.com/Credit7.22pma.pdf>	 
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Dear Energy Professional

Attend CBI's timely "Credit & Collections for Utilities" conference to gain insights on how to take control of revenue recovery opportunities. Doing so can help you to operate your credit and collections operations with lower costs, increased returns and high levels of customer satisfaction.	 "CBI's conference represents a very attractive package of topics and speakers critical to helping today's utilities overcome their credit and collections challenges. I look forward to attending" 

W.T. Pugh, Director, Billing & Collection Operations, AEP 
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Georgia Power
Tracks commercial and industrial clients' credit ratings to react to bankruptcies faster 

Allegheny Power
Benchmarks against industry standards and designs operational methods to achieve its revenue goals

BC Hydro
Creates a win-win situation using advanced software to manage its multiple outsourced collection agencies

PECO Energy
Sells off delinquent accounts to collection agencies to increase revenues

Commonwealth Edison
Controls its debt and decreases field costs by prioritizing cut-out efforts utilizing risk scoring

Duke Power
Incorporates communication from front-line back into credit and collection data

Wisconsin Electric-Wisconsin Gas
Implements aggressive collections procedures while maintaining respectful relationships with account holders Duke Power
Ensures the most profitable returns through close management of its collection agencies 

FirstEnergy
In the aftermath of its merger, consolidated its best credit methods for improved revenue control ratings to react to bankruptcies faster

Illinois Power
Boosts collection efforts by using a predictive dialer to proactively contact customers prior to disconnection

Potomac Electric Power Company (PEPCO)
Launched a multi-disciplinary review to curb revenue loss by tightening key business processes

Salt River Project
Implemented a prepay program that reduces bad debt, improves customer satisfaction and gains customer acceptance

TECO Energy
Creates new credit and payment processes in response to its most aggressive bad debt recovery goal in history 
CINERGY
Outsources credit calls to provide a consistent and cost competitive alternative to in-house collections	 
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#1: Consumer Credit Scores
Powerful Tools to Evaluate, Monitor and Manage Your Accounts for Maximum Revenue 

#2: Selling Off Accounts
Manage the Process from Disconnect to Write Off 
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Click Here To Download A Complete Conference Brochure <http://www.pmaconference.com/Credit7.22pma.pdf>	 
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