Dear Mr. Ryan,

We are in receipt of your letter to Mr. Skilling regarding CallTech 
Communications contact center services.  Mr. Skilling has forwarded your 
correspondence to Mr. Chris Reedy, Director of Customer Satisfaction at Enron 
Energy Services. Upon review, Mr. Reedy will contact you if appropriate.

Sincerely,
Sherri Sera
Assistant to Jeff Skilling
713.853.5984
713.646.8381 (fax)