ATTENTION:
Haas Computing Services has been made aware of a software problem that has 
occurred with the IZIO system.   The problem has caused  some of, and in 
some cases, all of the course information that had been previously 
populated, to be deleted.  We are aware of this problem and are attempting 
to resolve is ASAP.  We ask that, if you are affected, that you send an 
email message to the helpdesk with your course information that is 
missing.   Also, we ask that you give us the opportunity to resolve this 
problem, and NOT come to the Computing Services Front Desk, with a deluge 
of complaints.

We understand your frustration, and are working quickly to resolve this 
matter.  Once resolved, you will receive another memo indicating 
such.  Again, thank you for your cooperation in this matter.


Darrell C. Alder
Haas Computing Services
Helpdesk Manager
510.642.0434
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HERE NOW! Help is just a click away at http://helpdesk.haas.berkeley.edu/ . 
You can request service or follow up on a request whenever you need to. 
Your request is captured in your own words so nothing is lost in 
translation. The web based system permits you to request service from 
anywhere you have access to a browser, even if your email is not working! 
Bookmark the location now! Or, if on site, just type "helpdesk" in the 
"Location" or "Address" field of your web browser and you'll be immediately 
transported to the Service Request System. Use the login name and password 
that you use to initially get on your computer.
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HelpDesk Coordinator                                  E-Mail: helpdesk@haas
Haas Computing Services                                      Phone: 642-0434
S300D Student Services Bldg.                                FAX: 
642-4769
                 Hours of operation are 8AM-5PM Monday-Friday
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