Well, we had the right person handling the call, that's for sure.

Best,
Jeff

 -----Original Message-----
From: 	Steffes, James D.  
Sent:	Tuesday, October 30, 2001 5:09 PM
To:	Riley, Tom; Smith, Mike; Hughes, Evan
Cc:	Mara, Susan; Dasovich, Jeff
Subject:	UC/CSU Customer Complaint -- Quail Ridge Research Station

Tom --

I received a call today from the CPUC (came through the main Enron number) - a CPUC staffer named Joyce at 415-703-2199 (no one was interested in giving the last names).

Someone named Dan at the Quail Ridge Research Station (7001 Hwy 128 Napa, CA 94558) called the CPUC to complain that he was inappropriately switched from PG&E to Enron.  It's a strange situation - the Universities own the bldg and land but a Trust pays the bills.  He says that "the facility isn't anywhere near the campus."

The PG&E account number is ZNL8242005.  His phone number is 503-752-0873.  

I told him that we would look into this and get back by end of business Thursday.

The CPUC staffer is Joyce at 415-703-2199 (no one was interested in giving the last names).

My guess is that UC/CSU listed this account on a switch request but didn't ask Dan.  What should we do??

Jim