---------------------- Forwarded by Don Black/HOU/EES on 05/16/2001 12:30 PM ---------------------------

	Enron Energy Services  From:  Vicki Sharp                           05/16/2001 11:20 AM Phone No: 713 853-7413	
		




To:	Don Black/HOU/EES@EES
cc:	 
Subject:	Re: Residential


---------------------- Forwarded by Vicki Sharp/HOU/EES on 05/16/2001 11:20 AM ---------------------------


Jimmie Williams
05/15/2001 09:12 AM
To:	Dan Leff/HOU/EES@EES, Marty Sunde/HOU/EES@EES
cc:	Vicki Sharp/HOU/EES@EES, James E Keller/HOU/EES@EES 
Subject:	Re: Residential

Dan,  Attached is the electronic version of the contract I gave you a copy of earlier.  Note that all EES CA residential customers should be under this contract.  However, the residential customers acquired through the PG&E Energy Services deal will be under a different contract form.  Legal should have copies of the PG&E ES contracts, and Deborah Culver or Jim Keller would probably be the best contacts.

Jimmie
---------------------- Forwarded by Jimmie Williams/HOU/EES on 05/15/2001 09:08 AM ---------------------------


James E Keller
05/14/2001 05:43 PM
To:	Jimmie Williams/HOU/EES@EES
cc:	 
Subject:	Re: Residential   

The actual agreements were on a printed form, but the attached is what I sent to the printer.

	Jim

				 




Jimmie Williams
05/11/2001 02:34 PM
To:	Vicki Sharp/HOU/EES@EES
cc:	James E Keller/HOU/EES@EES 
Subject:	Re: Residential   

Vicki,  I know Jim has pulled copy of the contract, but I don't believe I was given a copy.  

Jim,  please also send me a copy of the residential contract so I will have for my files.

Thanks,
Jimmie



	Enron Energy Services  From:  Vicki Sharp                           05/11/2001 02:02 PM Phone No: 713 853-7413	
		




To:	Jimmie Williams/HOU/EES@EES
cc:	 
Subject:	Residential

See below.  Do you already have this info pulled together and if so,  can you forward to Marty and me?  Jim is so busy I dont want to ask him if he has already done this for you.
---------------------- Forwarded by Vicki Sharp/HOU/EES on 05/11/2001 02:00 PM ---------------------------


Marty Sunde
05/11/2001 11:39 AM
To:	Carol Moffett, Peggy Mahoney, Evan Hughes, Vicki Sharp, Elizabeth Tilney/HOU/EES, Evan Hughes, Dennis Benevides
cc:	Lamar Frazier, Marcus Dotson/HOU/EES@EES, Kevin Keeney/HOU/EES@EES 
Subject:	Residential

Several questions I would like more information on so that we can figure out how to return our residential customers to utility service:

1)  Vicki - can someone on your staff pull a copy of what we have sent customers describing our commitment to them?  Or what did they sign and send back to us?  
I am interested in the pricing and the terms of the deal.  

2)  Evan - is it possible to get a copy of a bill that we send to a residential customer just to see what one looks like.
Evan - can you also tell me if there is anything difficult for the residential customers in being switched back?  What should they expect to see?  Will their bill be messed up for a while?  Are there procedural things that need to change?  How long does it take?  What might the new bill look like?  

3)  Lamar - could you have someone validate the position we have in the book (PV volume and dollar exposure - pre and post rate increase)

4)  Peggy / Beth - can we meet and brainstorm how to communicate our "good bye" to these customers.  One idea:  perhaps we could ask Devon to help us send residential customers a letter showing them 100 ways to reduce their energy bill by changing their behavior or spending less than $100 at Home Depot on energy conservation enablers.  Then, as part of our good by, we could send them a $100 gift certificate to Home Depot.  This, along with a clear communication on what to expect in their billing cycle and what they might expect from the utility.  - our message might be?: " we have always been able to price differently than the utility, but due to market conditions we really aren't going to be able to maintain that "pricing advantage" that you have enjoyed for the last several years.  Since our company is based on helping our customers create extra value, and since we can't find any extra value, we will be moving you back to utility service.  As we go, don't let it be said that we aren't always thinking about creating extra value, so here are 100 ideas and a $100 dollar certificate to home depot.  Just implemenenting 10 of these ideas could reduce your energy bill by 25%.  In the end, lower the overall cost of energy is what it is all about.  As we get new ideas, we'll be in touch....."
Just an example...but something like that....

5)  Carol:  could you schedule a meeting for us to review this stuff say Tuesday?  

Please email ideas or comments prior to the meeting.  Vicki, if we have the info from #1, I am not sure you or an associate need to attend.  I think Evan, someone from project Golden Bear, Peggy and/or Beth, and Evan.  

Thanks all.















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