Shelley, while I am on vacation John is working on two presentations for me.

	1.  NNG Winter Ops Mtg -

		a.  Start pulling together enhancements, LFT, Reverse Auction, 
		     team pictures, etc.

		b.  Customer hot buttons for marketing and Customer Service - John
		     will talk to teams to get ideas.  We will pass on to Dave Neubauer
		     all marketing issues.

		c.  John will work with Debbie Moore as we finalize the presentation.

	2.  Italian Visitor - 

		a.  John is modifying an existing presentation we have used for international
		     visitors.  

		b.  John will work with Debbie Moore to finalize presentation the week of Aug. 20th.

	Shelley and Steve, let John know of any questions or concerns.  Thanks. Lynn