Heidi,

I have no way of being able to discuss cost implications of changing the
post card language, since I do not know the current costs and have not
reviewed the ERCOT contract for the customer care center.  Prior to the
meeting, could someone at ERCOT forward that information including a break
out for the mailing cost and also invite a person from the subcontractor to
prepare estimates on the costs associated with the changes (such as going to
a larger card or envelope to assure that customers get all the necessary
information to make an informed decision)?

Also, could we begin at 2 instead of 1?   Three hours should be more than
adequate and the time conflicts with another PUC/Gov. office function.

Randall Chapman
TEXAS LEGAL SERVICES CENTER
815 Brazos, Suite 1100, Austin Tx. 78701
512 477-6000    FAX: 512 477-6576
rchapman@tlsc.org         www.tlsc.org

-----Original Message-----
From: Schrab, Heidi [mailto:Heidi.Schrab@GreenMountain.com]
Sent: Wednesday, January 09, 2002 9:22 AM
To: rms@ercot.com; set@ercot.com; testplan@ercot.com
Cc: Patricia Dolese; Shawnee Claiborn-pinto; Corona, Connie; Fenoglio,
Walt; Briesemeister, Janee; Randall Chapman; Suzi McClellan; Tom Smith;
George Berasley; Candice Carter; carolb@jump.net
Subject: ERCOT Notification Postcard Language Workshop - 1/17/2002


The Notifications Postcard Language workshop will be held at the PUC
(1701 Congress, 7th floor) Hearing room Gee on Thursday, January 17th
from 1:00-5:00.

Please be prepared to discuss language changes and the system and cost
implications.  RSVP to me and Kyle (kpatrick@reliant.com) by COB
Tuesday.  Thanks - Heidi  512.691.6104