D.C.'s fine...not going near any post offices. All of this sounds good-I look forward to seeing it. Thanks.

 -----Original Message-----
From: 	Nord, Sue  
Sent:	Tuesday, October 23, 2001 8:54 AM
To:	Shapiro, Richard
Subject:	External Message Points

Hi Rick,

I would like to put together some quick guidelines for external communications for our group.   Because it's been a while since we did our media training, I think it would be useful to give people some general guidelines.  I spoke with Meredith Philipp about this yesterday, and she said she would pull something together.  Also, I would like to flesh out the issue that I raised last week about our tone/approach.  I think this is a particularly good time to think about these issues in light of the serious credibility issues currently facing the company.  I would like to get a draft document to you by the end of the week.  That way, if you think it's useful, you can mention it on the department call Friday afternoon.

Let me know your thoughts.  Thanks,

Sue

PS  How's DC?  Try not to breathe near post offices or congressional offices.

Sue Nord
Senior Director
Government Affairs
713-345-4196