----- Forwarded by Stacy E Dickson/HOU/ECT on 03/13/2001 04:26 PM -----

	Stacey Dempsey@ENRON
	03/13/2001 04:22 PM
		 
		 To: Stacey Dempsey/HR/Corp/Enron@ENRON
		 cc: (bcc: Stacy E Dickson/HOU/ECT)
		 Subject: MSN DSL pilot survey

1. The ordering process was easy:  
  Yes 
  No

If you answer "No" to the question above, please give comment:     
 
2. How long was the actual installation date set from the ordering date?  
  less than 1 week 
  1 to 2 weeks 
  2 to 3 weeks 
  3 to 4 weeks 
  4 to 5 weeks 
  5 to 6 weeks 
  more than 6 weeks 
 
3. Was the internet connection installed when promised?  
  Yes 
  No 
 
4. Was the internet service provider installation performed to your 
satisfaction?    Yes 
  No 
 
If you answer "No" to the question above, please give comment:  


5. Did the installer leave your premise without damage?  
  Yes 
  No 
 
If you answer "No" to the question above, please give comment:  


6. Did the installer leave your personal belongings in tact?  
  Yes 
  No 
 
If you answer "No" to the question above, please give comment:  


7. Were additional charges required of you?  
  Yes, please specify what is the additional charge.   
  No 
 
 
8. Have you received your internet service bill ?  
  Yes 
  No 

9.  Was your internet service bill accurate?
Yes
No