-------- Original Message --------
Subject: RE: GRACO Contact Form
Date: Wed, 5 May 1999 14:05:43 -0400
From: GRACO Customer Service <gracocsrep@gracocorp.com>
To: "'jimboman@bigfoot.com'" <jimboman@bigfoot.com>

James, Graco is sorry for the inconvenience. I ordered you a new diaper
bag,
the part you described is not replaceable so a new diaper bag is on
order
for you.
Please include all correspondence when responding.
Thank You,
Jody
Graco Customer Service

> ----------
> From:  jimboman@bigfoot.com[SMTP:jimboman@bigfoot.com]
> Sent:  Monday, May 03, 1999 12:08 AM
> To:  consumerservices@gracocorp.com
> Cc:  rubbercc@eisnet.com
> Subject:  GRACO Contact Form
>
> Submitted on Monday, May 3, 1999 at 04:08:22 GMT.
>
> Name:          James Lokay
> E-mail:        jimboman@bigfoot.com
> Phone:         281-927-9360
> Address 1:     1114 Augusta Dr., No. 25
> Address 2:
> City:          Houston
> State:         TX
> Zip:           77057-2227
> Country:       US
> Product Code:  603BW
>
> Feedback:
> I don't know if that is the correct product code.  The product I am
> writing about is a soft, backpack style diaper bag from the "Sarah"
> collection in a blackwatch plaid pattern.    We own many Graco product and
> have had trouble only with this one so far.  This is a fairly new product
> but the vinyl that the velcro patch on the top flap is attached to has
> torn away from the flap.  I am hoping that Graco supports this product and
> will be able to correct the problem.    Please let me know what I need to
> do to pursue a remedy for this.  I look forward to your reply.    Thank
> you,  Jim Lokay
>