As a follow up to the written warning on August 14, 2001 to Heidi Dubose regarding her poor job performance I would like to submit the following commentary:

Heidi's phone coverage is still very inadequate.  I have had two discussions with her in the last 2 weeks regarding this.  She consistently does not take messages properly.  Most of the time all she tells us is the person's first name and that they are holding.  When she does get the last name it is incorrect at least half of the time.  She rarely gets the company name, and when she does it is incorrect or mispelled.

The kitchen areas continue to be unkept and dirty.  She has started to put the dishes in the dishwasher but she rarely unloads them.  If she does it is after they have been in there for days.

We continue to run out of office supplies and she does not consistently monitor the office needs.


In summary, Heidi's performance has improved some since August 14 but that improvement is not seen on a consistent basis.  She has not elevated her performance to the level which is required to manage the office.