Thank you for choosing Time Warner Road Runner as your high speed online  
provider. Your request has been received and it is currently being processed. 
A  customer service professional will be in contact with you within 48 hours. 
While  you wait, here are answers to some of the most commonly asked 
questions.

Q. If I am already a Road Runner customer what will happen to my account?

A. Your account will be transitioned to the new Enron ClickAtHome rate. This  
process is transparent to the end user. The difference will be seen in your  
monthly bill. Keep in mind that there may still be a prorated amount due 
from  the previous billing method. Also, an account that is currently 
delinquent  cannot be transferred until the previous balance is paid in full.

Q. I,m not currently a Road Runner customer. What is the process?

A. Your address will be checked to verify Road Runner serviceability. If  
serviceable, a customer service professional will contact you to set up an  
appointment for a new install. There are typically two time slot options a  
customer may choose, 8am ) 12 noon or 1pm ) 5pm.

Q. Are there any installation charges?

A. All Enron customers will be charged a fee of $39.95 for a standard 
install  (network interface card not included). Keep in mind that if you are 
getting your  computer through the Click at Home project, a network interface 
card is already  included. A standard install is one that only requires the 
installer to run the  cable to an outside wall. There are extra fees for a 
network interface card and  running the cable between an inside wall.