Latest Issue Featuring Customer Service Best Practices for Electric & 
Gas Utilities and Telecommunications Companies Now Available on 
www.e-csq.com.

Kite Georgia - November 27, 2001. The Ascent Group, publisher of the 
Customer Service Quarterly, announces the latest issue is now 
available on its new interactive web site -- www.e-csq.com. The web 
site provides access to a database of customer service best 
practices, company profiles, vendor directories, customer care news, 
and recent announcements and initiatives. CSQ is a quarterly journal 
designed to provide customer service managers from electric, gas, 
water, and telecommunications industries with actionable ideas and 
proven enhancement techniques.

Subscribers receive quarterly issues of the journal and gain access 
to the web site to:

? Search customer service best practices database.
? Review customer service profiles and statistics.
? Research vendors and customer service technologies, services, and products.
? Review and download current and past issues of CSQ.
? Review and download other customer care articles and research.
? Keep up with customer service news, announcements, and initiatives.

Published since 1993, CSQ is an exciting journal that provides a 
perspective unlike any other publication. Articles are written to 
demonstrate best practices and key business strategies. Each issue 
contains original research and insight with absolutely no advertising.

Our cover article features BellSouth's new e-billing service Learn 
how BellSouth's Web site has evolved from brochureware to online 
ordering, bill preview and payment.

Another article features Telvista, formerly CompUSA, which has 
integrated quality monitoring with an e-learning product from Witness 
Systems. Agents scoring below threshold on call monitoring receive 
the appropriate e-learning modules at their desktops.

CSQ also features an article on recent advances in powerline carrier 
telecommunications. Utility customers in Germany and other parts of 
Europe are now receiving broadband Internet services through their 
electricity sockets. This technology could be the bridge for rural 
America's "digital divide."

CSQ subscribers include "best in class" utilities and 
telecommunications firms like Duke Power, American Electric Power, 
Southern Company, Sprint, Southern California Gas, Con Edison, and 
United Water. Subscribe by phone or fax with your credit card or use 
our secure order form at www.e-csq.com.

CSQ is published by the Ascent Group, a management-consulting firm 
with extensive experience in the operations and management of 
customer service organizations and a leading publisher of customer 
service journals and reports.

We invite you to become a subscriber to CSQ and receive full access 
to www.callcenterejournal.com for $495 (per year). Download a sample 
issue of CSQ from our web site to see just how good it is. 
http://www.e-csq.com.

We hope you'll take advantage of this exciting opportunity.

Order online with a credit card through our secure server http://www.e-csq.com.

-- 
Christine K. Kozlosky
Vice President, Ascent Group, Inc.
(478) 469-3950; (478) 469-3776 (fax)
http://www.ascentgroup.com
http://www.e-csq.com
http://www.callcenterejournal.com