Mike,

Just a quick rundown of the problems we encountered with Liz in scheduling. As you know, we started her out scheduling El Paso. After about 7 weeks of training and having her do intraday nominations, we put her in the weekend rotation. The first weekend she worked, it became obvious that she still did not understand physical gas flow. Shannon spent the whole weekend on the phone talking her through any changes that needed to be made. She didn't seem to remember anything that she had been trained on daily for the previous 7 weeks. When I spoke to her on the following Monday, she indicated that she just became confused after someone tried to make a change in the nomination. We continued to work very closely with her to make her understand how physical gas flow works on El Paso. I started receiving some complaints from customers who were very much aware that she didn't understand what she was doing. After several more weeks, Shannon was becoming frustrated with the lack of progress, so I told Shannon to write down step by step every piece of the day to day nomination and renom process. That weekend went much more smoothly because Liz had every step and every scenario drawn out for her. I have since had her scheduling SoCal Ehrenberg while the new people are training and that seems to be working out OK. I think the biggest problem with Liz is an inability to think outside the box. but she is willing to work hard. I hope this helps. 

Patti