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HCO PL 16 April 65RA:
   All Divisions Handling the Public Individual

Below are excerpts from a policy letter,``All Divisions Handling the Public Individual,'' showing that it is Hubbard's intent that raw meat who enter Scientology be controlled from the outset. They must not be allowed to act on their own determination. ``The moral is very plain. Never ask anyone in the public or field to Decide or Choose.''

Comments by Dave Touretzky appear indented, in italics.

Special note to Scientology lawyers: material from the original HCO PL is reproduced here under the ``fair use'' provision of the US Copyright Code. Learn to live with it.

                   HUBBARD COMMUNICATIONS OFFICE                             
              Saint Hill Manor, East Grinstead, Sussex                       
                  HCO POLICY LETTER OF 16 APRIL AD15                          
Gen Non-Remimeo             Issue III                                     
                     REISSUED 24 DECEMBER 1978                              
                  CORECTED AND REISSUED 14 OCTOBER 1985                        
               (Cancels HCO PL 16 Apr 65RA, Issue III,                       
                            ALL DIVISIONS)                                    
                            ALL DIVISIONS                                    
                    HANDLING THE PUBLIC INDIVIDUAL                            
  We have learned the hard way that an individual from the public must never 
be asked to DECIDE or CHOOSE.                                                 
  Examining experiences we have had, I finally saw there was a hidden datum 
we had not been aware of in our orgs and particularly in handling the public. 
I finally dug it up and here it is:                                           

  TO DECIDE ONE HAS TO UNDERSTAND.                                            
  Examining our big org chart, you can see quite plainly that Understanding 
is higher than the point of public entrance into processing.
  Example: Mr. J is offered Particle A. He can accept it just because it is  
offered. He does not have to even perceive it or talk about it or recognize 
any condition. He needs to see only two things: (a) that it is being offered 
by somebody or something (source), and (b) that Particle A exists. All you 
have to do is show him where to obtain it and that it exists. This is 
acceptance without decision. Therefore he can have it.
  Example: Mr. J is offered Particle A or Particle B. Now we have an 
entirely different situation. Mr. J must compare Particle A and Particle B 
in order to see which is best. Therefore he must see where each comes from  
(source), that each exists, establish the condition of each particle,  
communicate with and about them, perceive them, relate them to each other 
(become oriented), understand them, be enlightened and finally decide 
(establish own purpose). If he can do this  Mr J can choose which he
should have, A or B. If Mr. J can't do all these things, Mr. J is  
overwhelmed, gets confused and takes neither. One has asked Mr. J to jump 
up a lot of levels. Actually the ordinary Mr. J's when raw meat and even  
not so raw would have to have a Grade IX Certificate to obtain a Grade I 
Certificate. And that of course is impossible.
	[... extraneous portion deleted ...] 
  The moral is very plain. Never ask anyone in the public or field to  
Decide or Choose.                                                             
  Erase from our org patter "Which do you want, Mr. J?" Don't ask which 
course, or what pin or what book or which auditor or what door or what time  
he or she wants to start anything or which door or which road or which 

  Cultivate totally on a staff a didactic but pleasant approach. "Your 
intensive starts..."  "This is your next book...." "Your next course should 
be taken on..." "Go to the third door." "I see you're a pc. You go up to 
the second floor...."

  Erase even the banal "What do you wish?" or "What can I do for you?"  
as even that throws confusion into it.                                        

	[... additional examples deleted ...]
  Just as you'd never ask a pc which command he wanted, you never ask the 
public individual to decide.

      You can teach them anything, particularly the truth. But never ask them 
to decide.
	  [... further rambling deleted ...]

                                                     L. RON HUBBARD