``Quantifying Interactive User Experience on Thin Clients'' by Niraj Tolia, David G. Andersen, and M. Satyanarayanan. {IEEE Computer}, vol. 39, no. 3, Mar. 2006.

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BibTeX entry:

@article{Tolia:ieee2006,
   author = {Niraj Tolia and David G. Andersen and M. Satyanarayanan},
   title = {Quantifying Interactive User Experience on Thin Clients},
   journal = {{IEEE Computer}},
   volume = {39},
   number = {3},
   month = mar,
   year = {2006}
}