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Partnerships Events

The School of Computer Science has a rich history of advancing game-changing technological breakthroughs. To share that expertise, we frequently convene leaders from government, nonprofits, industry and more to explore and consider the most important issues facing the world today — issues where computer science can play a significant role.

Check below to see some of our upcoming events. 

ENAiBLE Speaker Series

Applying AI to Voice of the Customer: Opportunities and Challenges

Week of October 25enaible logo

Retailers struggle every day with the amount of customer feedback data coming into the organization or being posted in digital spaces — social media, customer service, surveys, blogs, feedback forms, customer reviews, just to name a few. Operationally, retailers are unable to staff and support the consumption of this data, let alone respond or act upon it in a way that demonstrates to the customer that they are indeed listening and engaged. Voice of the Customer (VoC) programs have evolved to tackle these challenges, as have myriad AI-driven software packages designed to support these efforts, yet where do you start?

What can AI do to support your VoC program and what can’t it do? In this roundtable discussion of retailers and software providers, we will tackle:

  • The capabilities and limitations of natural language processing and how it can be used to consolidate and synthesize your customer feedback data.
  • The ways data mining and interactive, real-time monitoring can allow for faster responses to customer problems.
  • How AI analytics can be used to monitor and measure “key moments of truth,” allowing for continual improvement of the customer experience.

The conversation will continue with an open Q&A with the audience, including diving deeper into the challenges of leveraging AI to support Voice of the Customer programs in the retail and service industries.

Check back soon to register.

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