SCS Faculty Candidate
- Gates Hillman Centers
- ASA Conference Room 6115
- DAISY YOO
- Ph.D. Candidate
- Information School
- University of Washington
Designing with (Political) Complexity: Stakeholders, Emotions, and Time
"…we encounter the deep question of design when we recognize that in designing tools we are designing ways of being” (Winograd and Flores, 1986).
This thirty-year-old insight has only grown more important as we increasingly interact with and through various computing artifacts across all aspects of our lives. Today people access their healthcare and government services online, engage with politicians and celebrities directly through social media, and face a near-term future where self-driving vehicles and artificial intelligence will likely eliminate millions of jobs. Technical systems intentionally and unintentionally affect people's emotions and sensibilities, their thinking and decisions, how they act individually and collectively, and their expectations and desires for culture and society. In this talk I will describe a series of sociotechnical projects that address local and global political issues. I have identified several challenges and opportunities through my work designing systems that address topics such as public transportation service, genocide, and end-of-life healthcare. My work has produced new design methods and toolkits—Botnet Lifespan Model, Stakeholder Tokens, Multi-lifespan Timeline—for understanding diverse stakeholders, for addressing users' emotions and sensibilities around specific sociopolitical issues, and for getting designers to engage in longer-term design thinking. In reflection, I speculate on how designers can more effectively shape the sociopolitical fabric through the systems we design.
Daisy Yoo is a PhD candidate in the Information School and a member of the Value Sensitive Design Research Lab at the University of Washington. Her work spans the fields of human-computer interaction, design, and information science. In particular, she is interested in the use of digital technologies in politically contested arenas. The focus of her thesis work is on addressing challenges of designing with emerging, pluralistic publics in the case of end-of-life law, policy, and practice in the United States. Her past and current research has been supported by the National Science Foundation, the National Institute on Disability, Independent Living, and Rehabilitation Research, and more. Prior to University of Washington, she received her Master’s in Interaction Design from Carnegie Mellon University and her Bachelor of Science in Industrial Design from Korea Advanced Institute of Science and Technology (KAIST).