#
#  Email template for submitting a technical support call
#
#  File exported Thu Sep  8 08:16:32 1994
#
#  !!! Please do not alter the following lines !!!
Schema: CustomerCases
Server: oscar
Login: 
Password: 

#
#  Below are the fields that the customer should use for data entry.
#  Please follow as closely as possible the suggested values and please
#  be as CLEAR AS POSSIBLE when describing your problem.  Please note
#  that all fields should be filled in.  Your mail will be returned with a 
#  rejection notice if a field is missing or incorrectly filled in.  If this 
#  occurs, check your template, correct any errors and resend.
#
#  Send all (new) submissions to "support-new@fore.com".
#
#  It is recommended that you keep a copy of this template with some 
#  defaults (such as name, phone number, FAX, etc.) filled out ahead of
#  time for ease of use.
#
#  This form is for your initial submission only.  If you have
#  data such as output from commands, message logs, etc. wait for a
#  response from the initial submission and then send any follow-up mail
#  to:
#		support-followup@fore.com
#
#  with the Subject field set to the case entry number (as returned from 
#  the initial submission of the problem or question).
#
#  Enter the values for each field after the colon.  If you are unsure
#  what value to put, or it is not applicable (such as OS for switch problems)
#  use "N/A".
#
#  Fields:
#		Site ID:	Your site id, as found on the original
#				hardware shipment packing slip
#		Contract ID:    Your support contract ID, if known.
#                               Providing a support contract ID will
#                               speed up the response time for your email.
#		Problem Type:	Hardware Failure, Software Failure, etc.
# 		Contact:	Your name
#		Company:	Your company name
#		Phone:		Your phone number
#		FAX:		Your FAX number
#		Email:		Your email address
#		Product:	ASX-200, DS-3 Network Module, Switch 
#				Software, etc.
#		SW Rev:		The applicable software revision (i.e. 2.3)
#		Architecture:	Host architecture (Sun4c, HP)
#		OS:		Operating System for host (4.1.3, 9.0.1)
#		OS Patches:	Relevant patches to the OS
#		Priority:	
#				Critical:  entire site is down, with no 
#					   workaround
#				High:      functionality is severely limited,
#					   no workaround
#				Medium:    some functionality is limited,
#					   and/or a workaround is available
#				Low:       questions, enhancement requests,
#                                          etc. 
#		Synopsis:	Brief (128 characters or less) description 
#				of problem
#	Problem Description:	Longer description of problem, may include
#				errors here
#
#  Send mail to:
#
#
 
             Site ID !536870913!:
         Contract ID !536870914!: unknown
             Contact !536870915!:
             Company !536870916!:
               Phone !536870917!:
                 FAX !536870918!:
               Email !536870919!:


        Problem Type !536870928!:
            Priority !536870920!:
             Product !536870921!:
        Architecture !536870924!:
              SW Rev !536870922!:
                  OS !536870923!:
          OS Patches !536870929!:
                 S/N !536870930!:
            Synopsis !        8!:
 Problem Description !536870931!:


