Date: Wed, 15 Jan 1997 00:12:49 GMT Server: Apache/1.1.1 Content-type: text/html Content-length: 1504 Last-modified: Wed, 15 Nov 1995 23:57:39 GMT Cases

Cases


The following documents are now available in postscript format. Click on the corresponding links to download.

Introduction
An overview of the project and findings from Phase I of the study.
Connecticut Mutual Life Insurance Company
A look at productivity improvement efforts in a life insurance company.
NYNEX: The UNISON and CCVRS Systems.
A case study of technology, productivity, and process change management in the telecommunications industry.
Multinational Bank Funds TransferNetwork.
The impact of technology on an international on an international banking organization. This case relates the history of the Global Funds Transfer Network of a large multinational commercial bank operating over a ten year period.
Salomon Brothers: The Tampa Operation
The use of technology and change management in re-engineering a back-office operation.

For more information, please send mail to Michael van Biema (michael@cs.columbia.edu) or Charlotte Kaufman (ckaufman@research.gsb.columbia.edu).


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