next up previous contents
Next: Motivation Up: Further discussion and conclusion Previous: Further discussion and conclusion   Contents

Applications in contact center design

In this chapter, we discuss how the analytical tools developed in Chapters 2-3 (dimensionality reduction (DR) and moment matching algorithms) and the results of our analysis or lessons learned in Chapters 4-7 may be used in designing contact centers (or call centers) today. Although we discuss the specific example of contact center design, the analytical tools developed and lessons learned in this thesis may be applied similarly to designing other real-world systems as well.


Takayuki Osogami 2005-07-19