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This thesis is organized into three parts.
In Part I, we will develop new analytical
tools for the performance analysis of multiserver
systems. In Part II, we will address fundamental questions regarding the
performance of multiserver systems. In Part III, we will further discuss
applications of the results in this thesis, and conclude.
Although the analytical tools
that we provide in Part I are heavily used to derive results in Part
II, Part II can be read independently without any difficulty.
Alternatively, a reader can obtain basic ideas of our analytical tools
by reading ``Overview'' sections at the beginning of each
chapter in Part I, before proceeding to Part II. If, instead, a reader
is interested in applying or building upon our analytical tools, he/she
can read the entire Part I, which provides detailed information on
our analytical tools.