some more information from the customer.
· GEMS closes when any of the pre-election reports are previewed or printed.
· Within the Pre Election Reports menu, the number of copies is shaded out.
· The customer has removed and reinstalled GEMS.
· The problem occurs with multiple databases.
A customer reported that
When we try to print or preview the ballots on our server it exits out of
GEMS. I can usually work around this by selecting a printer. But when I am
trying to print the .ps files (the ballot files) it always closes GEMS.
What can be done to correct this problem?