----- Original Message -----
Sent: Friday, January 10, 2003 6:26
Subject: RE: R6 units freezing - how many
elections on a unit?
you tell us what customer this is and when they received their TS's?
Also, what software rev were they using?
this is from a customer - I
like the Geek squad mention - anyone got any ideas - they will
send the TS units in - but the question is why and what?
During this past election we had
5 TS units
(R6), which repeatedly froze during the process of
voting. All connections were checked and there wasn't any indication
of power fluctuations. Each
unit was connected to an UPS (not in
series). Rebooting corrected the problem, but it did reoccur
frequently. Do you have any advice? Is this an hardware problem or a
I was also trying to get a feel
for how many elections we should leave in
the backup directories on the
TS. I know that it depends on the election
and the number of times
the unit was used. Does the Geek Squad have