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RE: Question for Ian Piper
We've had very good
quality in our carry cases for the past few years. DES has a one year
warranty on the product for manufacturer's defects, and it is up to DES to
determine whether the product can be repaired or needs to be replaced.
Abuse and neglect are not covered under our warranty.
As there hasn't
been any previous evidence that we have a quality problem with the bags, I'll
reserve judgment on the manufacturer's quality until after we examine these
15-20 bags that Placer will return. Have Placer contact DES McKinney
to organize the return.
Ian S. Piper
Diebold Election Systems,
Of Steve Knecht
Sent: Monday, November 18, 2002 9:48 PM
Subject: Question for Ian
Placer is reporting that 15-20 of the AVOS bags
have broken zippers.
They've only had the bags a year or so. What is
our replacement policy?
They've been used in two elections only. Seems
like the manufacturer has
cheapened the zipper or something.
anyone else reported zippers failing in large numbers for bags sold in
past two years?