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Re: AVTS modem upload BS 4.3.11

I have tracked down the problem with RAS (modem) connections on Windows NT.

As Rob determined from testing the issues is with 'Software Compression'.
This bug is fixed in SP6 but due to the way service packs are installed the
service pack must be installed AFTER then software it is fixing is
installed. Therefore when RAS is installed on Windows NT SP6 must be
re-installed to fix this problem.

I have tested this on a machine here.  What I did was:

1) Install Windows NT
2) Install SP6a
3) Install RAS
4) Tried to connect from the AVTS to the WinNT machine.
5) Tried to ping the AVTS and failed.
6) Re-installed SP6a
7) Connected AVTS to WinNT
8) Tried to ping the AVTS unit and succeeded.
9) Uploaded from the AVTS unit to GEMS and succeeded.

Hope this helps.


----- Original Message -----
From: "Robert Chen" <robertc@dieboldes.com>
To: <support@gesn.com>
Sent: Monday, October 28, 2002 1:30 PM
Subject: AVTS modem upload BS 4.3.11

> Hi,
> Found something interesting here in Alameda County, and want to see if
> anyone has found this in the field.  Especially those of you who are doing
> AVTS (we don't do AVOS) modem upload from the precincts.
> Running:
> BS 4.3.11
> GEMS 1.18.14
> NT 4.0 6a
> I am dialing the central computer's bank of modems (connected via Digi PCI
> X/em) and connecting to NT's Remote Access Server.  I have assigned a ip
> pool ( to 220) and the AVTS with PCMCIA card modems dial in
> okay, and make a connection with the RAS server.  I can see the assigned
> address to the incoming AVTS unit.  However, when I try uploading, it
> and error: "no connection to host".  Yes, I have confirmed the HOST name
> tried the IP address.
> I tried pinging the AVTS unit and only get timeouts.  I then tried
> simulating the connection with my laptop and was able to successfully
> upload.  I was also able to ping my laptop from the server and vice versa.
> At this point, I do not think, despite the port information displayed by
> Server, that the AVTS was taking the ip address.
> I am sure I am probably doing something wrong and would appreciate some
> enlightenment.
> rob chen