Friends: I need to offer a written explanation of the reason this "soft-boot" occurred (see client comments after Ken's). Since this resulted in a voter's vote not being cast and we have no feasible way of knowing which voter this was, my client has requested a letter of explanation. Can I have a "technical layman"'s explanation of this event? Thanks. Les
Additional Comments From Ken Clark 2002-10-28 16:29
RCR#2196 Improve critical error recovery from soft reboot
[There is really no hope of reproducing this. Instead of listing as a bug, I am making a venue change to RCR/enhancement with a different summary.]
The worst part about this is that the voter walked away without having their vote counted. We have to prevent this at all costs.
Lets assume the analysis below is accurate (it sounds pretty plausible). Here are a few concrete improvements to the software that could help:
Ideally we would include some audio clues that a poll worker could hear as well, but alas the current internal speaker isnít up to the task.
If we had something like the above, then at least the poll workers would have known about the problem and could have issued the voter a new card and asked him/her to vote again.
November 5, 2002 Advance Voting-Johnson County, Kansas
Here is the scenario:
A voter inserted their voter card in a touchscreen. Somehow the voter card
was ejected without the cast ballot being pushed...immediately after the
machine audit tape indicates that the machine was rebooted - however, the
machine was never turned off and on. The Supervising Judge (SJ) has the only key
and has instructions to not turn the machines off if there is a reported
problem. They know to just close the lid and call our office. That
location has had several of the problem machines this time and the SJ has
been following those instructions.
Our internal brainstorming leads us to this conclusion. Because of the
voter receipt and the date and time stamp in ESM (voter registration system)
for the computerized voter checking we are able to determine which voter experienced this problem.
It is an elderly voter - we telephoned the voter to do a "voter satisfaction
survey" - they loved the system and placed their voter card in the plastic
container and received their "I Voted" sticker on the way out. This leads
us to believe that the voter's ballot appeared on the screen - the precinct
was validated to the voter receipt by the machine judge and the voter
receipt was placed in the brown envelope for that voting machine. Sometime
during voting, the machine did an internal reboot and ejected the voter card
to the voter. The voter is elderly and simply took the card and placed it
in the container and left. The machine log indicates that the vote was not
cast and that the machine was turned back on. The SJ did not open the
swinging door and turn the machine off and on. I am concerned about this -
can you check with your software folks and get an answer for us. This
appears to be something like a soft reboot happening within the machine
which triggers the voter card to eject just like physically turning the
machine off and on or pushing the Cast Ballot button. As you will recall,
we had several instances in August where the machine ejected the voter card
after the voter voted for just one candidate. We understand that this
problem was also reported by other jurisdictions in their September
We need your assistance to problem solve this one.
Lesley Koop Thompson
Customer Service Project Manager
Diebold Election Systems, Inc.
415-235-6553 (office cell)