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RE: ftp site inaccessible to customers

Are you sure that customers cannot access the ftp site?  I just tried from one of Alameda's county computers and it wasn't a problem. I remember there being some discussion about using the ftp protocol versus http protocol to access the site.  I also received "you don't have permission" when I used http.
Try typing the following in your browser's address line:  ftp://ftp.gesn.com
rob chen
-----Original Message-----
From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of Tari Runyan
Sent: Thursday, June 20, 2002 1:49 PM
To: Support
Subject: ftp site inaccessible to customers
Importance: High

How are we to be able to upgrade our customers if they are denied access to the ftp site to download the necessary files?
We cannot email them as they are too big - and when we do their audio how do we get them the files?
Please address this as we have people who need access and cannot get in.
Thank you