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Gems 1.17.7.5 Exception from CBallotDlg Error



Downloaded everything OK, It's when I try Readiness Testing OR Test Count and I receive this message using Gems 1.17.7.5 and AVTS 3.13.9.2:
 
Exception from CBallotDlg during InitDialog
Internal Error
 
I know I've seen this message before on Support, however cannot seem to find the email regarding this.
 
Thanks,
Jane