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Error with Spyrus on Ballot Station

Ken or Mike,
Piedmont election using GEMS 1.17.9 created diskette with BS
Created Pollbook with same diskette.
Went to options in upper left, check card encoder, and created card for precinct
Loaded into register 1 on Spryus, and created a new card on Spyrus.  Took to Ballot Station and got error "Error detected invalid card - couldn't find voter ballot" or something like that.  I'll call Mike first on this.