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Canon BubbleJet Printer Problems

Gaston, NC is having problems printing from PollBook to the Canon BubbleJet printer.  They upgraded from 3.12.5 to  Had a similar problem some time ago with 3.12.5 and either had to change drivers or something else.  Mind comes a blank.  The only thing that prints from PollBook is "Version and number" then it stops printing.  However it will print a windows test page correctly.  Loaded a Generic/Text Only driver and now nothing prints. Any ideas?