Dr. Kraut has broad interests in the design and social impact of computing and has conducted empirical research on office automation and employment quality, technology and home-based employment, the communication needs of collaborating scientists, the design of information technology for small-group intellectual work, and the impact of national information networks on organizations and families.

His research in specific areas examines in detail the challenges groups currently have in performing social tasks, designs new technology to meet some of these challenges, and evaluates the usefulness of the new technology. This cycle of needs assessment, technological design, and evaluation has both scholarly and applied products. His work on video systems for informal communicaiton and technology for allocating human attention follows this model.

He also conducts research on the role that nationwide computer networks, including the Internet, have on the interrelationships among firms and on the dynamics of the family. These networks increase the efficiency with which firms can search for or exchange information with each other, but they also shift the type of information that can easily exchanged, from personal to quantitative. The research examines how these shifts in the cost and quality of communication may influence inter-firm loyalties and market relationships. At the level of the family, the research examines how easy access to remote and personalized information sources and communication partners changes the family's dependence on local resources, among other topics.

He wrote a biographical essay, Re-engineering social encounters, in 2003 for the American Psychological Association. In 1980, his research on the evolution of the human facial won a Proxmire Golden Fleece away. His biographical essay, Why bowlers smile, and Ed Diener's essay, Why Robert Kraut smiles, describe the legacy of that award.

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Curriculum vitae PDF, June 2008