I recently had to stay overnight because of connections, arriving late one day and leaving early the next. The shuttle truly runs every 15 minutes without having to call - I had to go back to the airport to pick up luggage that was delayed in addition to my arrival and departure. I had a wonderful king room high up, no airport noise to speak of, large and comfortable. The front desk folks were helpful and pleasant. It is close enough to walk to the airport if you want but I did not have the time or had too much to carry. After a nice bath I snuggled up in the bathrobe that was hanging by the bathroom. I looked into the exercise facility and it looked great! I wish I had the time to use it! I will definitely stay here next time I have to pass through LAX.
We stayed here for just one night as we had early LAX flight. The hotel is one of the closer LAX hotels which makes it nice spot for late arrivals.. etc. The rooms are nice and seem to have been renovated recently. There is valet parking as well as self park with in and out for around $17 i believe. There is a nice hotel lounge perfect for a late night drink.By far the only complaint we had is we tried printing out our boarding passes and it seemed to take forever at the nearby computer cluster but when we tried to print it asked for our credit card as if it were going to charge us for printing and when we asked front desk he said that shouldnt happen but didnt really provide us with resolution so we decided to print at airport next morning etc.
I recently stayed at the Gateway Sheraton for 3 days and had a 4:25 flight leaving out of LAX which was literally 2 minutes away. My original check out was at 12:00, the normal time. When I called the front desk to ask about possibly getting a bit of an extension, Diane Cheek was on the other end. The minute she said 'Hello Ms Brown'...I could feel her smile through the phone. After explaining my situation, she immediately wanted to know what time I would like to check out...I hesitated and said,'2'? to which she replied...'would 3 really be better? bc that's no problem'..I couldn't believe it...I was able to relax a couple more hours in the room which made a huge difference preparing for a cross country flight. Thanks Diane and thanks Sheraton for such great customer service training for all of your employees...there is an obvious culture of 'customer first' mentality and it makes such a HUGE difference. Keep Rockin!
Convenient for the airport, 5 minutes away, with a shuttle every 10 minutes or so. Check in was smooth and efficient which was great given it was 11pm when we arrived. As we'd booked a club level room and the club room was unavailable, we received an email a few days previously, upgrading us to a corner suite with complimentary breakfast, valet parking for our friend, and check out at 5pm which was great as our flight left at 8.30pm.Breakfast was great and use of the outdoor pool area, which was clean and tidy, was a great opportunity to catch some last minute sun.The room was big and very spacious and was a perfect stop-gap to our journey back to the UK from Hawaii.
I wanted to appreciate the guest services staff at the Sheraton Gateway. I was inquireing about the cost and how to use the wifi connection at the hotel. Dianne explained that I could use the wifi for free any time from their extensive and comfortable lobby. She also explained the cost and procedure for using it in my room. It was quick and easy to get an account and begin to use the internet. Afterward Dianne offered to comp me the first day of use for that service. Truly, that help met my entire need, I had a need to use the internet extensively the first day I arrive. The conference I attended occupied my time more and more as the week went on. So quick use of the free wifi from the lobby just to monitor email was adequate the rest of my stay.
I almost doubted my decision to stay 2 mins from LAX amidst the congestion on our last night instead of a more peaceful place. Wowwas I pleasantly surprised though.The dcor was very nice and looked new. There was a starbucks in the lobby open from 5am to 4pm, a sports bar, and a very nice, fancy and delicious restaurant for dinner. The close proximity also allowed me to return our rental car a day early. Theres an airport shuttle every 15 minutes and it was so close, Hertz drove us back for free personally from our car return. You could even set up a massage if you like. We had a great room service breakfast and headed out early the next morning. Id fully recommend for airport convenience without a doubt.
Arrived at the hotel on 21st September after a late flight from London. Shuttle bus arrived after about five minutes and we were greeted by a very effusive driver who "welcomed us to LA". Five minutes later we arrived at the hotel and all the check in desks were quickly opened so check in was very swift. Got an upgrade to a corner room on my Starwood Gold card. Breakfast, [included in my rate] was excellent with a good choice of fruit, fried breakfast etc. Check out was also very efficient. Having stayed at LAX several times this is without doubt the best of the airport hotels. Combine a great rate for the room, including two breakfasts, $129, booked direct with Sheraton on the web and you cannot go wrong.Everything above expectation so definately will return on the next LA trip.
I've stayed at the Sheraton Gateway a couple of times now and have been quite happy both times. As with most people, I'm only there for a night, coming or going on a business trip. The rooms are spacious and modern. The views over the airport or LA are great on the higher floors. The fitness center is one of the largest standard fitness areas I've found. There are a long line of treadmills, ellipticals, and bikes, free weights, machines, Swiss balls, and mats -- everything you need for a workout. The room also looks over on the pool area. The pool area is quite large with lots of chaise lounges if you have time to relax outside. The staff is friendly and helpful too.
First off, our stay at the Sheraton was wonderful. We stayed here on our wedding night and everyone from the valet guys to the bell hop treated us with the utmost kindness and hospitality. The room was spacious and the bed was super comfy! We ordered breakfast from the restaurant downstairs (to go) and it was delicious! Secondly, my husband and I were lucky enough to check-in and be greeted by Mustafa at the counter. He and his team (including Gian, Rudy, Edwards and Greg) were polite, helpful and accommodating. We recognize good customer service when we receive it, and Mustafa certainly set the bar. When we returned from our honeymoon to get our car and had lost the ticket for parking, not only did he remember us from check-in, he immediately solved our problem and helped us get on our way.We will return for future stays near the airport!
I'd taken a look at the reviews and tripadvisor, and picked this hotel based on the reviews. I was not disappointed, and if I were needing to stay in LA near the airport again would definitely pick the same hotel.The inside is nicely fitted, and the guy working on the front desk provided an excellent service checking us in, and explain a few things...set a good tone...The rooms are quite nice, and the bar and restaurant are both nice with a balance of quality and value.The only minor negative on the whole stop was in the morning when I came to use the coffee filter in the room and there was no coffee...bit annoying, but hey its never that great anyway ;-)
I recently had to assist my colleagues with the logistics behind an export licensing seminar. The seminar lasted for two full days, and while I manned the front desk, Estrela came buy with some breakfast items for me. She had realized that I was never able to leave my desk, and made sure I did not go hungry. Since I was starving and stressed, such dedication was really appreciated. Estrela and Mr. Ortega also were quick to refill coffee for a room of participants struggling to stay awake due to the heavy natures of the topics being discussed. Mr. Ortega even took into consideration special dietary considerations from participants, and made last minute changes to have special meals. This banquet team is super professional and sweet. I hope they take care of us next year as well ^o^
I stayed here at the end of a business trip with an early flight out of LAX the next morning. Check in was smooth. The room was clean. I'm a little heavy sleeper, but if there was any plane noise outside overnight, I didn't hear it.I used the gym downstairs which was one of the nicer hotel gyms I've been to. Plenty of equipment to use and different varieties.I was comped a buffet breakfast in one of the restaurants. Don't remember if that was from when I booked the hotel online or at check in. The breakfast was great, it was buffet style with a wait staff for drinks.The shuttles to the airport were convenient and smooth. We stopped at another hotel before going to the airport, but overall it was good.I would definitely consider staying here when flying out of LAX again.
I have stayed at this property a few times. I have never had anything but great service. Diane who answers the phone is always so sweet,The ladies at the front counter always watch my bill to make sure I am not charged for the free Internet ( I am a state employee and get free internet) when I forget to. I had an issue with my heat not working, in less than 3 min they had a very nice man come to fix it.. even in the Starbucks area they remember me and what I drink, WOW, I have never had such great service, in all the years I have been traveling.. must stay here if you have the opportunity, AND the hotel is beautiful!!!!
OK, so I'm biased. I'm a loyal SPG customer and try to stay at the Sheraton Gateway for my LA travel. I'm fussy about hotels. On first inspection some people might be turned off by a hotel near a large airport. Many flight crews stay here and the hotel is often booked for conventions. The management and staff of the Sheraton Gateway really get super customer service. I've never experienced this level of service at an airport hotel. I was upgraded to an executive suite - nice surprise. During past stays at this hotel, I have always ventured to the beach towns for dinner. Last week I decided to stay put and eat in the hotel restaurant, Paparazzi. I'm glad I did. The food was incredible!
I recently visited this property (by mistake). I tried to check in at the desk but they told me they didn't have my reservation. I was ready to raise hell, but fortunately the Sheraton took care of me. If it wasn't for Edward at the Desk who took excellent care of me, I don't know what I would have done. I booked my reservation at the 4 points and Edward took initiative to make sure I no longer had to worry about where the heck I was supposed to be. He made sure I was taken cared of even if I didn't stay at your hotel. An attentive valet guy, (I think his name was Henry) brought me over to the right hotel! You have an awesome team. Edward and Henry have definately won me over. Next time I will stay with you. Keep up the good work! Kuddos to both gentlemen! Regards,Dave
My family and I stayed over the weekend at your beautiful hotel for Spring Break. Upon check in, the Front Desk agent greeted us with a warm welcome. The Valet guys were all friendly and efficient in retrieving our car. Gabby from the Lobby Bar was amazing! She was the epitome of Excellent Guest Service. She made us feel at home. Her outgoing personality and warm touches made our whole stay very refreshing. We will surely stay at this hotel again.We got an upgraded Corner Suite and it was nice seeing the planes take off and land. My kids enjoyed this a lot. The room was very spacious and clean. Darryl Stewart, Director of Sales surprised us with a delicious amenity of cookies and drinks for the kids to enjoy.
I had the pleasure of staying at this hotel twice within a matter of weeks. On the first stay we were updated for a little extra to their executive floor which also included some extra food vouchers to use for dinner. The food in the restaurant was very tasty and fresh. We were very pleased.The lobby was very neat and spacious and stylish. The staff was also polite.The hotel has a regular free shuttle to the airport. The rooms were just a little on the old side but they were still well maintained and very well sound proofed. We had breakfast on the executive floor and the food was great, however we enjoyed even more the full breakfast downstairs.We had a pleasant stay and everything was great. The only negative I can think of was the fact that if you want to self park the car you need to park the car behind the hotel and walking back from the parking lot behind the hotel (fully separated from the hotel) feels like a bit unsafe. However, it is a very short walk.We would not hesitate to stay at this hotel again.
Stayed her at two different times as I needed a hotel near the airport. Free shuttle which was nice and convenient. Rooms and bathrooms were nice and large. Nice amenities. Free internet in lobby with plenty of computers and printers so easy to use and print boarding passes - you just need to log in with you room number and last nameStaff was friendly, food from room service was even good. Didn't hear the planes at all - soundproof to the outside. Walls to other rooms aren't sound proof - at least with the first room I had - very odd as I was standing next to the window I realized I could hear the guy in the next room very clearly on his phone without even trying.Staff was friendly and helpful.
Like some of the other reviewers, I like the closeness to LAX, and the Paparazzi Restaurant, but I honestly loved the hotel staff and my room. When I checked in Stephan D was very nice and cordial to me, and Mustaff (I think is his name) checked me out. Both employees were very personable and friendly and checking in and checking out were a breeze. They answered all my questions and more. What I absolutely love about my room were the pillows and bedding! The pillows were Heavenly!!! I seriously want to buy these! After a ripping and running thru LAX and waiting at the baggage claim, I just wanted to rest!! I cherish a good night's sleep and I got it. It's a great hotel, with a friendly staff. Thank you! PS...can I have some free pillows? Just kidding!
This hotel has a very unique look, from the chairs to the wallpaper. I love their style. I was in for a few nights. Normally, at other hotels the check-out process is pretty standard... leave keys at the desk and email folio. But at this Sheraton, they have outstanding customer service, as I stopped by the front desk, Edward Rayas took the time to properly handle my departure experience. He was very attentive and asked me how my stay was and if there was anything else that the Sheraton could do for me before my departure. It truly amazed me that even on my last minute at the hotel, Edward cared enough to provide me with excellent service. The Sheraton is lucky to have an agent like him! Way to go! I will definitely return to the Sheraton LAX because of his service. Also, their dinner restaurant has great food! See ya soon!
First time stay at this hotel near the airport. I usually stay at a competing large chain down the road. This place is nicer. The interior seems to have been newly decorated. The furniture is retro hip, with lots of places to sit in the lobby. The bar and restaurant were really busy, and pretty good actually. WiFi was free and pretty reliable. Service was good. Parking was complicated, as the hotel self park lot is not well marked. Keep going straight past the hotel and park behind it for $11 a day, otherwise, prepare to pay valet rates which are more than double that. Bed was really comfortable. Bathroom was standard, these need renovating next. I would definitely stay here again. Also, there is a free shuttle to the airport, which is an easy walk if you don't have too much luggage.
Efficient easy check-in, dropped off our rental car at Hertz who have a great complimentary driver to take you back to your hotel. Very comfy room with a pretty skyline view. Recently renovated so fresh and new. Very good late meal in the Bistro with good service. Very comfortable bed and pillows, so we had a great night's sleep to prepare for our return trip to Australia. Checked out easily next morning and the hotel kept our bags and suggested we catch the trolley to Manhattan Beach for the day, (our flight not until later that night) which stops very near the hotel. Drop off and pick up for a couple of shopping centres as well, just a great way to spend a day in LA. The airport shuttle arrived immediately on our return and we were on our way feeling relaxed and ready for the trip. This is a great airport hotel, charming friendly and helpful staff. Everything works well.
I was there for a couple of nights and chose the hotel cause it was close to the airport, only 15 mins drive from downtown with a very reasonable price for the type of hotel. When we arrived we realized we were too tired for going out and the hotel had everything we needed. there is an italian restaurant that looked inviting, but being italians we decided not to go there (we have plenty of italian food at home!). so we decided to go at the bar which served us an excellent salad and a grilled salmon. In the morning you can have a classic "tall cappuccino" and a muffin at starbucks, or go to the Brasserie (very delicious). Also the room service looks good, didn't use it eventually, but seems like it has a bit of everything at good prices as well. I would definitely recommend it!!
I wanted to commend a particular wait staff person, Estele Estrada, who was exceptional in her service. I was at a very large meeting with hundreds of my colleagues and you don't expect much in the way of service at these large meetings, however, I was pleasantly surprised with Estele. We had a buffet breakfast and lunch laid out for the participants each day, however, I had specific requests regarding my meals. Not only did Estele accommodate me the first day, she remembered my requests and provided them to me everyday I was at the functions with a smile. Estele was always friendly and courteous. WOW! I was so impressed that she would remember my dietary requests and had them at the table when I sat down. Now that's service!!Estele is the standard that other wait staff should be measured by. What exceptional service! Thanks to you, my stay was immeasurably more pleasurable, albeit a working meeting. Please make sure Estele Estrada is recognized. Good service should be rewarded!
We stayed here for our last night in the US. The bed was super comfy, and the rooms were impeccably clean. There was a great amount of freebies in the bathroom- we were impressed with how many! We were able to get a late checkout at a minimal cost. We arrived late and were disappointed that it was too late to eat in the restaurant, however the service at the bar was really great. I'd definitely stay here again if I needed to stay close to LAX. Only one negative thing- allow a long time to get your car out of the carpark. There was only one person working on the paystation, so it was a long wait to leave.
I'm a big fan of this hotel, esp. when I need to be near LAX to catch an early flight. Pros:-Shuttle to LAX every 15 minutes (5-7 minutes to terminal)-Generally very friendly staff-Great success with SPG plat upgrades (club rooms are very large... love the airport view... not as loud as you'd think!)-Nice SPG lounge with hot breakfast & evening snacks...drinks available all day...great view of the runway... love to watch the planes coming in and taking off!-Nice gym with pool / hot tub right outsideCons:-Personally (purely a preference thing) but I find Sheraton pillows to be way too softThat's really the only "con" I can think of; like I said, this a great hotel located right near LAX. Highly recommended!
We met up with friends who were on their way to a cruise and I had suggested the Sheraton Gateway. We were so impressed with the friendliness of the staff upon check-in and when we saw the room, we thought we had bagged an upgrade,,,,,,,,,but not so! The room was spacious, the bathroom was lovely and the linens were exceptional. This was the standard room at this property.We booked reservations at Paparazzi Restaurant in the lobby. We sat in the bar before for drinks (affordable wine list) and staff couldn't have been nicer.Upon entering the restaurant, we were pleasantly greeted and led to our table. Our waiter immediately appeared for drinks orders and handed around the menu. Our group ordered a variety of dinners: halibut, sea bass and short rib lasagna. Everything was hot, well laid out on the plate and really good! We all agreed that we were impressed by the standards of this restaurant. I had booked the reservation on www.opentable.com after reading reviews from tripadvisor and also yelp.
The Sheraton gateway is simply the very best hotel one can pick in this area.Not only the property features high end decoration and facility, the most beautifull and functional rooms and suites I ever came across and spotless upkeep but more to the point the hotel team is simply one of the very best one can found in LA in the US or even in the world.I am a very frequent traveller >100 hotel nights/year, mostly through the US coasts and in Europe, and I have been to many place both locally and internationally and this hotel team rank as the best, one of the most friendly for sure yet at the same time also the most professional and efficient I know of.Their care for their guest needs and troubles and the length to which they get to help you along is simply unmatched in my experienceAnd their kindness and friendliness make you feel right at home can not recommend it more
My wife and I spent the night of February 25, 2012 at the Sheraton Gateway LAX as part of our 29 hour trip from Vancouver, British Columbia, Canada to Santiago, Chile. We found our room with king size bed, at a cost of $104 plus tax, to be clean, the bed and linens comfortable, and the flat screen television in good working order. My only complaint is that there was a $12.50 daily fee for wireless internet usage, so we elected to utilize the free computers in the hotel's lobby area. Of note: My wife and I enjoyed excellent nachos at the lobby bar. We also had the concierge book us a 7 hour tour of Los Angeles and Beverly Hills ($79 per person with VIP Tours -- pick-up and drop off at the hotel). Overall, I must say that I am very pleased with the Sheraton Gateway LAX for an "airport hotel". On a scale of 1 to 10, where 1 is terrible and 10 is excellent, I give the Sheraton Gateway Lax a rating of 8.
I've been staying at a lot of hotels lately (to say the least), but the Sheraton Gateway is one of my favorite for sure. There is a great energy here and the staff is fantastic.One of the Valet attendants, Henry M, is super cool and always greets me with a smile. He remembers stuff about me that even I forget. Great guy and I can see him running the entire hotel one day. They whole front desk staff is really nice as well. Arlene is so friendly and always very helpful and has a smile on her face.Some more vegetarian options in the Platinum Lounge would be nice, but I'm very happy with what they offer. If you're looking for a nice and friendly place to stay in LA, I recommend this hotel.
My family of four recently completed our third stay at this hotel. It is our hotel of choice when we stay in the Los Angeles area. The rooms, particularly the Guest Suite, are spacious, well appointed and well maintained. Although it is located right next to LAX, airplane noise was never a problem.We enjoy this hotel because it is conveniently located, is easily accessible, the rooms are nice, but most of all, we like it because the staff is so accomodating. We especially would like to compliment Whitney Johnson , Ysenia (sp?) and Stephen Dycus for making our stay so enjoyable.I am a Hilton Honors Diamond member, but when in LA, I choose to stay at this hotel. Their customer service is outstanding!
The front desk was very nice when we got to the hotel to check in. It was me and my friend that was going to stay at the hotel. We called ahead to make sure that we had our reservation was in but the front desk agent that we talked to said there were no reservation so we just went to see what will happen. When we got there, MUSTAFA & EDDIE @ the front desk took care of us when we brought the reservation paper. They apologize about the problem and they gave us complimentary parking and made sure that we were satisfied while we were there for our stay. That is why this place a great place to stay if I have my family or friends to go there.Donjie Custodio / Melissa Hernandezcheck-in 09/18/11 check-out 09/19/11room #370
I just wanted to drop a note about the fantastic service and care my husband and his twin brother received at the Gateway Sheraton on February 17, 2012. My sister-in-law and I worked with Mustafa Oberoi to put together a special "guys night out" to celebrate the boys' 42nd birthday. Mustafa was nothing but creative, attentive, and professional. After our initial meeting, where we discussed my vision for the birthday surprise, Mustafa followed up with some amazing ideas that added such unique and personal touches. He went above and beyond the call of duty, and for that I was extremely impressed and grateful. The boys had a wonderful evening at the Gateway Sheraton. As I expressed to Mustafa, my family and I have been loyal patrons of your hotel for over ten years. My husband and I were married at the Gateway Sheraton and we have celebrated every anniversary, family birthday, and social gathering at the hotel ever since. Again, please extend my sincere gratitude to Mustafa Oberoi for all of his hard work. I look forward to working with him and the Gateway Sheraton on our next celebration.
Besides being very conveniently located and having great sleeping rooms with plenty of space and amenities, the staff here was first rate. Throughout the day, we were constantly checked on by the banquet and a.v. staff to make sure our needs were not only being met, but exceeded.We had a wonderful experience with Estela Estrada who helped us organize a reception for our attendees. She was personable and flexible. Exactly what you need when hosting an event for 100+ people.Estela is a big reason we would bring our business back to the Sheraton Gateway. She was one of many stand-out staff members.Also, Zee Bell and Tanya Cornejo were fantastic in the sales and catering department. Every request we had was met with a "can do" attitude. And despite numerous changes and requests we threw their way, they made sure every detail came out just as planned.I've been in the professional event business for over 20 years and this hotel has really impressed me. If you have an event to hold, whether it be for business or pleasure, the Sheraton Gateway is an excellent choice.
I had a great experience at this hotel! From the start, we arrived a few hours early and Sheraton Gateway was able to accommodate early check-in for us witlhout any delay. The concierge service was exceptional as well. As far as Guest Services is concerned, everyone was great! Two individuals stand out to me in particular. One is a lady named Diane who made sure we received our requests in a timely manner. Another is a lady named Merlie(?) who went above and beyond to assist me with a special request. She even came out and met me at the front desk to assist me. Everyone I dealt with during this visit displayed the highest level of customer service and I would highly recomnmend this hotel to anyone visiting the Los Angeles area.
I always stay at this hotel because it's close to LAX and the service & quality over the past six years has not declined. For an airport hotel it's got to be one of the better ones in the sheraton group offering and they don't mind if you check in for half days. Because Sydney bound flights are last to leave LAX at night - this hotel helps you unwind for the long 12 hour trip back to Sydney + the shuttle is free and the bar & internet is always pleasant.An added bonus - the hotel now offers free wi fi - something I was pleased to discover.I look forward to returning in the not to distant futureJo FredericksSydney, Australia
Stayed 2 nights here, got great deal on Priceline, the room was classy, bathroom needs some updating but I was expecting that from previous reviews. Free computers Wifi in Lobby, no problem. Very nice pool area. Walk out the front door and go right and there is a Subway shop and parking for $14, could see our car from our room above pool area. Concierge was super helpful and check was the friendliest and fastest I've seen in a longtime. Ate in the lobby lounge very good! I was wondering about all the reviews I'd read previously from 1st time posters who raved about how nice particular staff members were, but I feel they really that nice at this hotel - genuinely helpful and friendly almost across the board!!
Estela was the best when I was at the Sheraton last week! She made sure we had everything and she would have everything organized!She welcomes you with a warm smile and makes you fee like if you never left home.She kept asking me if I needed anything else but what really surprised me was when it was our break, she had a big line that wanted to buy things and she finished a line like maximum 30 people in less than 10 mins! She was so quick I was astonished! The Sheraton should be grateful to have someone like her. Thanks Sheraton and Estela for everything especially your undivided attention to all of us!Thanks Estela! You are the best and I will definitely recommend my friends and family to come to the Sheraton and ask for Estela!!! She is the best!The Sheraton should have more people like her that can move with ease! She should have a raise! ;D
I visited your hotel recently for a training seminar that you hosted from August 20-22. All of your staff was extremely pleasant and helpful, but one person, Estela Estrada, far shined above the rest. She was extremely pleasant, friendly and asked if I needed anything and attended to ALL of my needs. I wanted you to know this because I hope you realize what a great person and employee you have in Estela, and I hope you show her how much you value her by compensating her accordingly. In these days and times it is hard to find employees who are loyal and strive to do their very best every day to make your hotel among the best accommodations in the Los Angeles area.
I stayed at this hotel for convenience sake. The seminar I was attending was being held there so that's a no brainer. I was very impressed with this hotel and it's staff. Front desk staff during check in @ 11:30pm-great. Wait staff during breakfast in the restaurant Brasserie 7:45am-excellent. Very clean hotel. Even the bathrooms (in various locations on the first floor) were clean and smelled nice!!!! The hotel is across the street from the airport. I was on the 14th floor(1402) at the end of the hallway. There is a big picture window at the end of that hall and you can see planes taking off from that view. Way cool !!! I only had breakfast in the hotel (the buffet). It was $19.95. Pricey, but not bad. I intended to eat my monies worth. The fresh fruit was delicious. Sweet. My only issue was the room was not throughly cleaned. I'm a woman and I check for these things, but that was taken care of. Really nothing to make a stink over, but enough to give a 9 out of 10.
