While Starwood/Westin are obviously at their best in Asia or at resorts... This is a very nice property with a huge volume of guests passing through their attention to detail could be better in terms of wear and tear on the rooms - ours room 1229 had a big dent in the front door from the bathroom door handle and very low water pressure... But otherwise was very updated and has the signature Westin heavenly bed (so comfy we bought one for our home). The best feature of the property is their little used heated outdoor pool which I had mostly to myself for the afternoon... Lovely California style landscaping and beautiful palm trees... A mini oasis in the midst of LAX concrete
The Westin is a very nice hotel in any case. However, the park and fly deal is fantastic. For about the price of a round trip shuttle from Orange County, we had a room for one night and parking for nine days. Our return flight arrived late at night and it was really appreciated that we just went to the hotel shuttle, which arrived in a few moments, and about 20 minutes later we were taking a hot shower in our room. After 14 ours of travel, the excellent mattress was REALLY appreciated. The next morning we had a nice breakfast in the Daily Grill before driving home. The staff at the desk and in the restaurant were all super friendly. The overall experience was excellent!
Let me start by saying that those who gave this hotel a negative review must have some extremely high expectations. The room I was in was excellent. From the moment I arrived at the hotel, I was treated with the utmost respect. The staff was extremely helpful and even allowed me to check in early. The room did overlook a doggie kennel, but the dogs played during the day. There was no barking at night whatsoever. There's also a view of the city or the airport from the room. I didnt try the food, so i cant comment on it. I spent most of my time seeing the sites of LA. I've stayed in quite a few hotels, and this one is on the top of my list. to the staff, I thank you for a wonderful stay.
We arrived here totally exhausted and jetlagged! Staff were very pleasant and accommodating. The room was large and airy and beautifully decorated. The king bed was one of the comfiest beds I''ve ever slept in! There was also plenty of room for your belongings, though as we were only staying one night we didn't unpack. Bathroom was also spacious and well equipped. Breakfast was contintental but a very good choice of dishes. We used the bar in the evening and it was ample for our requirements and has access to free internet. There is also a restaurant and a swimming pool, but we didn't used either. Location is about 5-10 mins in a free shuttle, which worked very well. Couldn't have asked for a better airport location. Would definately recommend for an airport stay.
We had planned to stay at another Starwood resort but due to the fact that the other location had insane pet policy, we returned to the Westin LAX. This facility is staffed with friendly, efficient people who want you to enjoy your experience. Our room on the preferred guest level was quite large (no view, but it was only one night) with a sleeper loveseat that could have accommodated a child had we traveled with one. The room was clean, the bed was the "heavenly" bed we expect and appreciate. Room service was too us within 30 minutes and was excellent. Our small dog was made over by the staff who offered a special bed (she has her own) as well as other guests. It was like returning to the home of long-time friend.
Stayed here for one night before making a connecting flight in the morning. Very elegant hotel with friendly staff. Room did not have a view but didn't need one. The two queen heavenly beds were very comfortable. It had coffee maker and a tray of snack food and bottled water you had to pay for. Got a great rate via internet web site at the last minute. Would have expected to pay a lot more for the quality of this hotel. I have stayed at other properties at LAX and this was the most grand and under $100 w/o taxes. Took the airport shuttle from LAX to hotel. It seemed like a long wait for the shuttle to get to hotel. No wait in the morning to get back to LAX. Would definitely stay at this property again.
We spent in The Westin our last night of staying in California. Since our plane was in the morning, we wanted to be close to the airport. We decided to book the hotel through a site which offer several deals, therefore the price we paid was very low. We expected to get to a simple hotel, average quality, but we were totally wrong! When we arrived to the hotel we were very (and happily) surprised! The lobby is huge, the staff is lovely. They gave us a room on the 10th floor which is dedicated to preferred guests and gave us also access to the lounge. The room was very big, on top of that we had 2 Queen size beds! Everything was very clean, but the best part were the pillow and the bed itself: the best I have ever tried. Even though the hotel is very close to the LAX, we barely heard any plane. Since we were at the end of our honeymoon, they offered us the american breakfast served in the lounge. It is a very simple breakfast but offers everything you need.
I was here for a few nights at the end of my holiday trying to get home (stand-by ticket). Whilst not happy to be stuck in LA this hotel made it a bit more pleasant. Had a room overlooking the runways the first couple of nights and loved watching the planes land. Yes you will get aircraft noise but I like that. It never kept me awake.The room service was good and we had many meals downstairs at the Daily Grill - the food was always good.The pool was great except one of the days some guests decided to come and hijack the pool - they were unruly and more of them and bigger than me, so I left. The shuttle to the airport is great.
Stayed here for just one night on my way to Anaheim. I was upgraded to a Suite that had a master bedroom and a separate living room. The room looked a little dated but it was OK otherwise. I found the location convenient and the hotel staff was very helpful and gave me information about the close by attractions, that way I was able to go to Manhattan Beach using the cute shuttle that you can take right up the street from the Westin LAX. Overall a very good experience. Nice restaurant, good food and they have a band that plays live some nights a week. The check in was fast and the service was what I expected from this property.
I am a frequent guest at this hotel, as it is the best that I have found at LAX. The check in procedure is quick, but friendly. I am able to get from the front desk to my room within 5 minutes of my arrival. Likewise, departure is also expedited as I can select to have my bill placed under the door, emailed to me, or both. Selecting the emailed option ensures that I automatically receive any updates to my bill without having to stop by the front desk (for the breakfast, etc. charged to the room). The restaurant is run by a third party, and though pricey for an airport hotel, offers a high quality product. For those of you who have not tried the heavenly bed, it is the best in the industry.
I travel weekly to LAX and have tried many hotels by the airport. I finally found a hotel that I can depend on my comfort needs and excellent service, The Westin Hotel. I have stayed their many times and sometimes I travel their weekly for my personal and business trips for the past 2 years and have not been disappointed at all. The location is convenient and safe which is important to a business woman traveling alone and the check-in/check-out process is quick and easy. The hotel itself is comparable to all the Marriots (I have stayed there as well but prefer The Westin) and the Westin is better in quality and bigger. The price is un-beatable for the quality you are receiving.
Stayed overnight at LAX and this hotel is great. Clean rooms with plenty of space. Very nice clean beds. Bathrooms were very clean and neat. Hall ways were clean, well lit, and quiet. Room service was quick and fantastic and did not "stick it to you" with the prices. The lobby bar is amazing! The staff was friendly and happy to make any kind of drink you may order. You can also eat at the bar. Service there is fast too. Shuttle to and from the airport is free and runs 24/7. All and all this was a great hotel. The only negative thing I can even think of is that you hear the planes taking off and landing all the time......but you ARE at the airport after all !!
I am a Platinum member of the Starwood Preferred Guest Program, and I recently stayed in this lovely hotel. There were so many good things about this hotel that I hardly know where to start. The first was the amazing upgrade I received, to the Chairman's Suite. Their upgrade policy doesn't usually give such a generous upgrade (so don't complain if you don't get one like this!) so I was especially pleased to become Chairman for a day! I also liked the parking convenience (if not a little expensive) where you could park right at the back of the hotel in covered parking, and be in your room in a couple of minutes. What a great hotel, I recommend it to everyone.
I recently had two overnight stays at this hotel. The first occasion I arrived from Australia at 8.30 in the morning and was absolutely delighted when I was able to book into my room immediately. It certainly makes a change when you are travelling to have hotels who are willing to let you book in early and not wait until 2pm or 3pm. The second overnight stay my flight back to Australia was not until 11.30pm. When I checked in for a reasonable charge I was able to stay until 6.00pm the day of departure. A friend stayed at a more well known hotel and wasn't given the option to stay after check out time. The staff throughout the hotel were courteous and friendly. The hotel has a courtesy bus to and from the airport which is wonderful for overseas travelers. There is also a bus stop just down the road which makes it easy and cheap to do some sight seeing and shopping
I attended a four-day conference here, from 8AM until 7PM each day, sleeping only one night in the hotel since I live within 1 1/2 hours. The hotel was comfortable and the prices very reasonable, especially considering that it is a stone's throw from the airport. (Note that you LAX isn't pedestrian friendly, take the shuttle.)I really enjoyed the layout of the atrium/dining/bar area. It was a great place to network after the event or hang out with a couple of friends. The food at the Daily Grill ranged from good to excellent and the prices were reasonable. The breakfast buffet was a little pricey, but that's my only complaint. All in all, for a hotel close to a major airport this is a great deal.
We had been dislocated from our residence and were in need of a nice place to stay until we could go back to our home. The Westin Los Angeles Airport Hotel personified what home away from home should be like. They did everything to make our stay wonderful when we had such awful worry and concern about our future living environment. They accommodated us in every way with a helpful and eager to please staff. All you had to do was ask and it was done. The price was reasonable too and it was a pleasure to be treated with such caring and compassion. It lived up to it's Four Star rating and we know we will be back, this time though, not because we have been dislocated but rather because we loved the exceptional accommodations.
The other reviews about the long check in lines are true. However, once you have checked in everything else is great. The parking is expensive but everywhere you go in LA you have to pay to park, except TARGET! The hotel is realtive close to a Target and a grocery store so you don't have to drink the beverages nor eat their snack in the hotel room. They charge for that also. The customer service is the best I have seen in a long time. Do the breakfast at the hotel Daily Grill, it is great. The staff inside the Daily Grill was nice as well. Everyone had a smile on their faces and it seemed genuine. You could tell they really wanted to be there. I would stay here again, I think they could do better on the parking. Also, there is a parking garage less than 10 yards away that you can use for about 8 bucks a day. Also, they do not provide a shuttle to the beach as claimed on the web site. Two car rental places are next door and California was extremely easy to navigate without getting on the highways.
On every business trip to Los Angeles, I have booked my hotel stays here at the Westin LAX on 5400 West Century Blvd. For hotel guests with Platinum SPG status, there is a "clubhouse" on the 12th floor, hosted by the beautiful, kind and courteous Mrs. Isabel. She is the perfect hostess, hands down. Front desk manager Shavonna Cadle has gone out of her way to assist me, 24/7. Truly!!!! With a quick email to Shavonna @ the Westin LAX, I have set up my hotel bookings for the next 3 months without a hitch. And there's Roy Lawrence, who has brought a smile to my face at every visit. Roy brings a new and exciting story about the "music scene" at every one of my visits when I was fortunate to see him at the front desk; he's a busy man, assisting so many guests, with a genuine smile to show that he cares...and he does. Westin LAX rocks!!! 100%
This hotel gives you almost everything you need for a comfortable business visit near the airport: Clean, quiet rooms; fast room service; a surprisingly good restaurant and bar; and a free shuttle to and from LAX. Plus the price can't be beat.My room was clean, quiet and up to date. I could see plans landing at LAX, but I'm a New Yorker, and so I barely noticed the noise. The hotel is far enough from the runways that you shouldn't be bothered. I was a little concerned when I hear a barking dog in the early afternoon and was told that there's a kennel nearby, but the faint barking did subside by the evening. And I'm particularly sensitive to sound, so I would definitely have been bothered if it had continued.Room service was exceptionally fast and the restaurant offers more than the usual fare. The fish tacos are especially good. It's a bit pricey, though.My only complaint: More and more of the hotels I stay at for business offer free Wi-Fi, and this Westin should follow suit.
We stayed in this hotel both in the arrival and the departure from LAX. The room was great, modern and spacious! The bed... well... it was an heavenly bed, so no need to say more! I wish I had one like that at home...Very efficient check-in and check-out in both times.The soundproofing was not perfect and we could hear some street noise. Nothing that could prevent from a good night sleep, using my ear plugs (I'm really a light sleeper; my husband could sleep perfectly without any problem).FIrst time we could use a Lobby PC with internet connection for free; second time internet was paid (I think $5.95 each 15 minutes). That is a pity and it is a service that all Starwood Hotels should provide for free (some already have it).If I would stay here again? No doubt I would!
I travel across the Country often and stay at many beautiful hotels and resorts. I live in the Los Angeles area and when Im home sometimes I like to stay at a hotel just to relax and chill. Whenever I do this I try to stay at a Starwood member hotel such as Sheratons, Four Points, Le Meridien, Luxury Collection, St Regis and my favorite of all Westin Hotels.I try to stay at the Westin Los Angeles Airport as often as I can. The rooms are spacious, staff is courteous, and room rates are always completive. When I stay at the Westin Los Angeles Airport, its like being at home with family that you dont get enough time to see. If you are in the area and looking for a beautiful hotel near the airport consider the Westin Los Angeles Airport. Who knows I might just be their as well.
Any negative comments you may read here about the LAX Westin are absent now- June '11. 5 nights. Ask for SPG level if you are able. No noise. Ask for more towels, hangers, the usual for more than 2 nite stays in any hotel. Ask for room facing Century Bl upper floors.1158 extra large space. Earn extra points by not asking for houskeeping every day. Daily News- lobby-- good menu and not outrageously expensive. Open late- 10:00pm. No restaurants walkable. Thrifty car rental next door. Don't try concierge recommended $5 parking blocks away in alley at the Subway. $18/$22 nite parking necessary. hotel $$--restaurant open late in lobby. Save $$- don't use room service unless you are on expense account. Forget mini bar with snacks. Garage confusing re: payment. See front desk. No cash attendants. 5 miles from terminals. Easy shuttle 24/7. Very good value. Popular convention hotel & weekend weddings. Best for SPG Starwood members.
Stayed here on 2 separate occasions on my recent trip and was extremely happy with the quality of the rooms. I was actually pleasantly surprised as it had been awhile since I had stay at an airport hotel at LAX and was not expecting something so luxurious. The beds were extremely comfortable, the rooms were quiet and clean. The bathrooms were very clean with no sight of mould. I used room service on my first stay and even though I had arrived after 11pm the lovely girl on the telephone organised for me to be able to order something of the "day menu" which had ended. I was very appreciative. The staff are incredibly polite and efficient. I will definitely be staying here again next time I'm in LAX.
It easy easy to spot coming off the 405 and driving up to the entrance was a breeze. We had a rental car and the return locations for all car rentals were just about 4blocks away. We gave our luggage to the bell captain and he directed us to the check in desk. We were given our room quickly and told the bellman the room number and went to our car and returned it, which took only a few minutes. The rental return clerk informed us that there was a complementary van to take us back to the Westin. We took it back to the hotel. At the Westin, just off the lobby, was a Daily Grill restaurant. We enjoyed some nice cocktails and wine, crab cakes and fresh angel hair pasta with fresh tomatoes, basil and garlic. The room was spacious and the windows were special so as to block out the airplane noise. Starbucks coffee was offered in the room. The bed was fantastic. We liked the hotel very much and would choose it again when if we were to return to the area.
My husband was traveling back to Iraq after a 30 day R&R and the Westin was close to the LAX with shuttles running every 15 minutes. We had stayed at Westin's before and were in love with their Heavenly Bed, (it is, truly Heavenly) and the quality of the hotel. Before our arrival I received an e-mail from the Westin anticipating our arrival with some helpful information. Much to our surprise we saw that they allowed dogs. We have 2 Labs. We called and spoke to the manager (since our dogs were over the 40 lb. limit) and were told there would be no problem and she would make a note of it on our reservation. When we arrived we were greeted with a very friendly and helpful staff, from the Valet and Bellman to the Check-in Staff. We were all made to feel very Welcome and the dogs were a great hit with the staff and other guests. Our room was spacious with a great view and of course the bed was heavenly. We had great dinner in the Restaurant and ended our evening in the lounge. Our stay was delightful and we will definitely be back.
After a long international flight and going through customs in Los Angeles the first flight that would take us back home was the following day. My husband and I decided to spend the night at the Westin Los Angeles Airport. Tired from a long trip with another flight the next day it was a pleasure to first have a very short wait for the shuttle to take us to the hotel. The inviting lobby was was clean and welcoming. The staff was friendly and helpful and quickly checked us in. The room was large, quiet and the bed was extremelly comfortable. I recommend this hotel as a great stop over while in LA or a convenient location to some of the area's main attractions.
It's hard traveling with our 30-pound dog. We knew we would be at airports and in the air for 8-10 hours, and we really wanted an airport hotel where the three of us could relax (or collapse!) after our ordeal. Checking online, the Westin LAX seemed to be a good deal, since they did not charge extra for the dog. Turned out even better than we expected, and the price was more than fair for the service we received. Everybody was nice to the dog, from the shuttle driver to the bell staff to the front desk. The restaurant was a pleasant surprise -- we chose comfort food and a glass of good California red wine, and were served by a very professional waitress. Our room and bed were so comfortable that we were actually ready to continue with our travels the next morning!We will return -- this is a great airport hotel for making a complicated trip less complicated!
I had the privilege of arranging the hotel for my son's wedding night. They were leaving for Hawaii the next day and needed to be near LAX. He visited the Westin LAX and others and this is the one he chose. I had to make these arrangements from out of state and so called the hotel directly. From the first phone call to the night of their stay, everything was handled with efficiency and personal touch. Procedure for payment so that they wouldn't have to show a credit card was explained and handled perfectly. When they checked in they were treated personally and their breakfast the next day was excellent. I recommend this hotel highly and would stay or have my guests stay there without hesitation.
From the very beginning of my stay here, the service was excellent. Everyone was very friendly and helpful. I had a slight issue with my room, and the front desk person made immediate amends and moved me to another room (someone had smoked in it!) The new room was clean and the beds were very comfortable -- even the pillows! I was at a conference and they had my conference materials delivered to my table, and then when the conference was over, they helped box them up and ship them out. The restaurant food was very good, and the staff in the restaurant was excellent. Oh, and I must mention the concierge folks; really amazing. Thanks for a great stay, and looking forward to next year's conference!
The hotel was very convenient for LAX, just a quick bus ride, and inside was well laid out and attractive. The lobby bar is a nice place to relax over a beer and a bite to eat. All in all a very pleasant hotel to stay at - good in all categoriesBut the thing that tips my review into 5 stars is the service provided by the staff of the hotel. I left some property behind in the room that frankly I never expected to see again. But when I contacted the hotel a couple of days later they located the lost item and immediately shipped it FedEx to my house, saving my hundreds of dollars. Fantastic service from a great hotel
The front desk personnel that checked me was totally wonderful as I drilled him with a "thousand" question about rooming options since I wanted to have a very special Valentine Day weekend but on a shoestring budget. He made me feel like a high roller or important VIP even though officially I am neither. However, it was a very good feeling to know that as a "regular" customer, the hotel cared so much about me and actually took the time to listen to me.I settled on a corner room which gave me windows on 2 walls and more square footage. The decor was very good and the bed of course was very comfortable. I was surprised by the quality of the food in the restaurant. It was really great and the staff was very attentive as well.The location of the hotel is far away enough from the airport to give you the feeling of not being in an airport hotel but close enough to get to the airport quick especially when you are running late.
This is the 3rd time I have stayed at the Westin and it gets better each time. The staff are wonderful and very attentive. In particular all the staff I encounter in the restaurant are helpful and accommodating especially when I am there for a conference and we have a short time to get in and out with such a big crowd. The food selection is great and every meal was delicious. I now know the names of the staff, and they remember me when I come in. I will be travelling back in May and then again in December, and look forward to staying again. I should say that I am a sales manager of a hotel (not the same chain) in Canada and a former meeting planner so I can be critical of services and staff, but have to say that everything has been flawless, and I am delighted to give this review.
I was traveling on business but I had my toddler and mother with me. Traveling across the country with a baby isn't easy but the hotel was very responsive and immediately fulfilled our requests for a crib, refrigerator and microwave. And when the baby came down with a cold, they even had a humidifier! The room was clean and comfortable. The housekeeping staff was extremely friendly and readily supplied the extra tissues needed to nurse the cold. I was attending a conference in the hotel and we were given a very reasonable rate with the conference along with free internet access. The staff at the concierge was extremely helpful when I needed to store some items prior to checking in or when I needed to leave a package to be picked up by another conference attendee. Overall it was a very pleasant stay.
This was my fifth stay at this hotel in the past year. I like to stay here for several reasons: the location to the airport and rental car agencies; the service is always outstanding; the restaurant, while a little pricey, has great choices and great food; and the rooms are first class and surprisely quiet considering the close proximity to the airport. I admit I am a Starwood Platinum member and always expect first class service especially at Westin Hotels. The Westin at Los Angeles Airport never disappoints me. If you arrive late at the airport and need to spend the night, or have an early morning flight, or just have business in or around the airport I highly recommend this hotel for convenience, price and service.
I stayed at the westin by lax and (not my 1st time) i must say that everytime i go there it's as wonderful and the 1st time. The staff is always on point with questions or whatever it is the you need. The food is superb. I was told that it would be 30-35 minutes but i got my food in like 20 minutes. The ambience is great at the westin. I like going to different hotels to see if theres a better quality place and i just can't seem to shake the westin. When i need a mental relaxation day i run to the westin hotel where i know i can get piece of mind and not be bothered unless i need assistance.
The LAX Westin was a very pleasant surprise. It's not in the best part of city (actually most of LA is not the "best part" of that city) - but this property was an oasis in the middle of the bustle. The staff from the valet to the front desk to the housekeeping teams and everyone in between was exceptional. My only complaints were that this is NOT a part of town to walk around and get some air in, but hopefully the businesses will help renovate the area. My other is that the only restaurant - The Daily Grill - which has exceptional dinners... offered a very over-priced and underwhelming breakfast menu. No one should pay $20 a head for breakfast. Other than that, the Westin itself, is a fantastic option for any business functions and has a great open bar and seating area for socializing and networking.
I called this hotel after choosing a different site and got the the Assistant Manager, Gerald Dotson! I was fortunate, he listened to my needs for a quiet room, etc.I had a wonderful stay, quiet room, excellent room service, most important the most comfortable bed I have experienced in a hotel. I loved their Heavenly bed so much, I have bought one for my home! Also, I was impressed that they provide Starbucks in the room, unfortunately the pod they use is special for Westin and not available for purchase like their fantastic just fabulous beds!! Needless to say I am now going to always look for Westin hotels or other Starwoods hotels when I travel. The staff especially Mr. Dotson, front desk and others along with the overall facility made my stay at the LAX Westin very enjoyable in spite of my short stay in LA .
I love Westin hotel because they have the most comfortable bed, the heavenly bed. My friend and I chose to stay at Westin LAX to catch the next day flight to Cancun after staying in Las Vegas for our Christmas holiday. Since our plan was to come back to this hotel after our Cancun trip to catch our flight back to Tokyo, we had asked the bell desk manager to store our winter clothes from Las Vegas while we enjoyed our summer temperature in Cancun. Well, we had so much fun in Cancun and got back to Westin LAX once again to enjoy our cozy bed right before 11 hour flight back to Tokyo. As soon as we arrived at the hotel for the 2nd time, the bell desk quickly arranged our winter clothes to be deliver to our rooms. Because of the smooth transaction, our trip was stress-free in between the summer temperature and winter temperature across the ocean.Thank you so much for your hospitality.(Special thanks to the bell desk manager, Rob.)
We were assigned the Westin after our flight to London was cancelled twice. We were tired, aggravated, and frustrated but the staff at the Westin could not have been more gracious and understanding. We were assigned a quiet corner room - standard double but very fresh and clean. It's true that like most hotels anymore, they don't give you freebies like shower caps with out asking, but we asked for and received shower caps, toothpaste, robes and slippers within a matter of minutes. We also dined in the Daily Grill, which is a GREAT step up from the hotel's former in-house restaurant. The prices are reasonable esp for hotel dining and there's a wide variety of food available in the bar. I really enjoyed our stay and next time may book a night before our departure to get to stay there again!
I usually do not write reveiw although I travel often for business. This trip was different, one of my closest and dearest friend died unexpectedly in LA and I traveled to his funeral from Scranton, PA. My stay at the Westin was extremely peaceful. I arrived late Thursday 1/14 evening, once I informed the receptionist of reason for my visit she went out her way to accommodate me. The following day, after the funeral which was held at 10am, I returned to the hotel. My flight was not scheduled until 11pm that night rahter than book a room that I would not occupy that evening, I had lunch at the Daily Grill (awesome) and then worked on my laptop in the Preferred Customer lounge. I would highly recommend the Westin...not to mention the comfy bed!
