Our trip to Houston was for business as well as for pleasure. We booked 2 rooms and stayed for 4 nights. The location is good only if one has a car as there is nothing nearby within wakable distance. The parking is adjacent to the hotel and is around 8$ per day The front office staff are excellent and were willing to go extra mile to make our stay confortable. The room is spacious and has all amenities including microwave and refrigerator. The view from the room is great but only from upper floors. The breakfast is available in the restaurant for $ 10.99 but does not include beverages. The galleria mall is about 5 miles from the hotel and there is complemetary shuttle provided by the hotel. On one of the days i took a city tour and NASA and the operator picked me up from the hotel for extra cost. Above all it was an excellent stay which we throughly enjoyed.
We were planning our 53rd wedding anniversary celebration and the best gift was finding Mandy Bates, the Concierge at this hotel. She went way beyond what we expected, not only with our room reservations, but also with recommendations/suggestions which made our whole trip memorable. The accommodations and staff mirrored Mandy's excellence. The room was spacious, clean, quiet and the beds were most comfortable. From the front desk to the bar and restaurant, the service was courteous and attentive. The food and drinks were well prepared and quite tasty. We are new to the area and plan on spending some time in Houston and we will certainly make the Crowne Plaza Houston River Oaks our headquarters.papa and bear, Mont Belvieu, TX
My husband and I decided to stay the weekend here for our anniversary, the rates were very affordable so we were not expecting much, but boy were we surprised!!! As we were checking in we were greeted by Sherry who was very friendly and outgoing, as we made small talk while she checked us in Kirk (manager) overheard that it was our anniversary and upgraded our rooms to a king suite. Once we got to the room we were very pleased with how spacious it was. Sherry and Mandi knocked on our door with a fruit and cheese tray decorated with fresh flowers. I would definetly stay here again!! These hotel employees Sherry, Kirk and Mandy deserve awards for going over and beyond their duties to ensure that we had great stay!!!
I travel extensively for business and this hotel is the Whole Package.  The staff is fantastic. Shaila at the front desk, Mandy the Concierge, and Debbie & Claudia who manage Sales are all very professional, kind and interested in making your visits most enjoyable. The hotel management will look you up at the Wednesday Mgr Reception. Nice! They care.  Within walking distance are plenty of restaurants of all star ratings and cuisines so no need to drive. The River Oaks area has a great neighborhood feel and a small park is across the street from the hotel.  This is the best central location to access all highways heading any direction around Houston. All the amenities and decor are very nice quality and nightly rates are reasonable.  This is the best place to stay in Houston and I look forward to my next visit. Darin E.
I travel to Houston once a month for work and every time I stay it seems they have a new surprise for me. the first stay they had cookies and milk waiting in my room when I arrived because I am a member of the priority club... I called the front desk to tell them they put me in someone else's room cause there was food on the desk. It was pretty funny for us all when I found out it was supposed to be there and it was for me! They have very friendly and caring staff from the front desk to the house keepers. They seek to fix ANY problems you have for whatever makes you feel less than extremely satisfied. Tonight I attended my first Priority Club social where they offered free hors d'oeuvres and cocktails, they have drawings for free stuff like breakfast, more points, desert... Etc. This is a well kept hotel, comfy beds, heavenly fluffy pillows, good location, and overall my first choice stay when in Houston.
I stayed at this hotel this past Saturday night with some of my close girlfriends for a mini reunion and a much-needed night out in our hometown. As soon as I pulled into the driveway, the staff were already extremely attentive and very service-oriented. They immediately made me feel welcome! Mandy was especially helpful in giving us suggestions of where to go and how to get there. We initially went to Rice Village (just about 1.5 miles) for dinner and a few drinks, and we ended up in Midtown (about 2.5 miles). Cabs were easy to catch, and very inexpensive to and from the hotel. The hotel has a great location, wonderful staff, clean/comfortable rooms and if you're a Priority Club member, you get complimentary cookies and milk in your room! Boy, was that a nice treat! I will most definitely be staying here again.
We come to Houston quite often for Medical reasons for my husband...he has ALS. On our last visit we had a mix-up and my husbands bag with his pain medicine, his medical records, and I-pad were left in someone's vehicle and we had to figure out how to get in touch with these people. So I was crying and came downstairs to use the computer, but they were all being used by other guests So I waited and they weren't getting off anytime soon. And that's when your Concierge...Mandy Bates came over and got me and let me use her computer and even helped me search for what I was looking for. To make a long story short, we got everything back the next morning. She didn't have to do that but I was so glad she did. AWESOME CUSTOMER SERVICE!!!!!!!!!!
The Crowne Plaza River Oaks Houston, Tx. is where I am currently staying for my business travel on the West Loop. The staf here at the hotel are some of the best I have dealt with in a long time.From checking in with Tiara to the hospitality where Mandy welcomes you it always with a smile on their faces and calling you out by name. If your thirsty for an adult beverage, go see Carlos down at the hotel bar and he will make you at home there, just like walking to the set of cheers and making you feel like Norm. I highly recommend this hotel for your next stay even near the Galleria area. Just got to watch out for the parking garage the spots are little tight.
This was my first time at this hotel and I was pleasantly surprised by the friendly service. I had a problem with the TV remote and called for a replacement, not only was it replaced but the front desk called me twice to make sure that it was taken care of, they were considerate and genuinely friendly. They were helpful with directions,etc. The breakfast buffet was excellent for 8 dollars. The restaurant was clean, the service was prompt and the food was fresh and well prepared. It was not fancy by any means but it was well stocked and great for kids. The swimming pool was clean and never crowded, it is next to the street so you here a lot of car traffic. There was ample parking in the lot. My room was clean and it had a good sized refrigerator, microwave and a small sink. Overall, I highly rate this hotel it is definitely fairly priced and has great service.
I have stayed at the Crowne Plaza River Oaks a couple of times now and, by and large, the staff is exceptional. This last time I checked in, Mandy remembered me, knew me by name & greeted me with the warmest of welcomes. Having to come back in to Houston repeatedly for medical appointments is tough, but it is a lot easier knowing that my accommodations will always exceed my needs & expectations.I also want to give a shout out to Anna Marie and Alex at the front desk. They make checking in easy & painless. They are both extremely professional, competent, and friendly.The rooms are very nice. The beds are very comfortable. The marble topped furniture and bathrooms are classy. The shuttle is convenient. Parking is in a garage, so there is a fee, but it is covered (which is a pretty big bonus in Texas- think scorching sun). But it is the staff that make this hotel a standout and a winner my book.
I have to travel to Houston off and on, often, throughout the year, and I stay in hotels in different cities throughout the country, as many nights of the year as I do in my home. Every time I come to Houston, Crowne Plaza River Oaks is my choice! Mandy, the concierge, makes my stay each time, just like being at home! I cannot say enough great things about her, and the rest of the staff here, everyone has a great attitude, and they make being on the road...as pleasant as it gets! The hotel property is always super clean, the rooms are consistently spotless and the staff is great! Thanks Mandy for always being cheerful and helpful and efficient...keep up the great work!
I stayed at the Crowne Plaza the 3rd week of June for 4 nights. I travel alot and I know how hard it is to love any hotel for 4 nights. This hotel exceeded my expectations in every way. Their front desk agents on the first day I arrived were awesome. The bell captain was patient and courteous. The bar and banquet staff were astounding. The DOS and the concierge were very helpful to me as I had not been in that area in a long time. The Wednesday reception was one of the best I have ever been to in a hotel. Room service meal and waiter were perfect. The guestroom was clean and comfortable and had everything I needed. I would stay at this hotel again and again and have recommended it to several people already. I hope the GM and the owners appreciate the staff they have at this hotel - it is hard to come by. I hope the owners appreciate the GM and how he leads his staff. I hope the staff appreciates their bosses. You can tell that this is a full circle of excellence! Job well done!
Wow! I made a reservation on-line through priceline, and dont regret it one bit. We stayed a total of 4 nights while house hunting. Nicholas the Manager at night was remarkable!! We came in at 4am, and he was the most pleasant person we have ever encountered at a hotel. You can tell he genuinely cares about guests. "Southern Hospitality" runs through his blood. He knew all the great local places to dine, and I was quite impressed with his knowledge. My two kids absolutely adored "Nick at Nite". They would ask to go see him every night upon returning to the hotel. I cant say enough about this young man, but to sum it up... Congrats to whomever hired him, and keep him around for years to come. The lobby was beautiful, with a decent pool. The room we stayed in was fabulous, with some extremely comfortable beds. The breakfast in the restaurant was GRAND. The only complaint I had was the INTERNET was slow at times! Way to go Nick, hope to see you again soon.
I have been a regular business traveler to Houston and stay at Crown Plaza River oaks frequently. I also stayed at near by Galleria hotels as well as the ones at West belt area. This is a great value considering the price paid and service. I work at Green way plaza and Crown plaza river oaks is walkable. Location is fantastic. Costco, LA fitness are with in a mile. Lots of parking in a near by deck. The rooms size is good, but the color scheme and carpet is little pale. Time to update the paint. The pool is very small and not much use. Breakfast is very good with hot and cold options, but little expensive. Reception staff are excellent. Especially Shaila and Anna Marie are super nice, very friendly and always been very helpful. In summary an excellent value with an outstanding frond desk staff
We got a 10 day reservation for my brother through Priceline at this hotel. For health reasons, my brother was not able to travel to Houston. Due to the nature of the illness and the nature of my brother's health care provider plan, we were not able to comply with Priceline's requirements for refunding the large prepaid bid. When the situation was explained to a certain manager at Crowne Plaza, they showed considerable kindness and refunded the reservation to Priceline, who then refunded us. I hesitate to write this review: on one hand the benevolence of the manager must be recognized; they did not have to refund our considerable bid, on the other hand, Tripadvisor readers should not get the impression that they can change their minds and expect that this hotel will help them evade Priceline's blind bidding process: our situation was unique and unusual.By the way, we have stayed here in the recent past and thought that Crowne Plaza was comfortable and a good value.
I've been staying here for 12 years when I come to Houston for business (it was previously a Holiday Inn). This is truly a great hotel! First, I'll begin with the rooms. The beds are very comfortable, the rooms are clean, the air conditioning is great & the water pressure is perfect. Next, the conference rooms are excellent. The lighting, sound, food, etc. is great. Last, the staff makes you feel welcome. They truly do a great job & they appreciate your business. Some of the folks that standout are Mandy Bates who is the concierge manager (she goes out of her way to make sure you know where the nearby restaurants are located, the folks in the banquest staff starting with Juan Rovira, Jorge Ramirez, Joel Rodriguez, Sylvia Alvarez, Immer Salgado (I apologize for not knowing the rest of the banquet team), Harold Lucas in sales, Sammy ( I don't know her last name, she is the phone operator & is very pleasant), & Ron Arthur who is in charge of AV. Keep up the great work!
Came to Houston first week in May and stayed here after finding much of downtown hotels were booked and really high- priced....loved it. We had a huge view of the whole skyline , it's 7 minutes to downtown, you can walk around the block to tons of restaurants and bars in this " upper Kirby " area. It's clean, and the amenities are great ! They give you the morning paper everyday, microwave n fridge in your room, huge bathroom and they leave a sign informing you that you can get complimentary razors, toothbrushes, toothpastes etc. stuff no other hotels will give you for free if you forget. Pool is nice and they have 2 restaurants and a business center where you can use the computers and print for free. I'll definitely stay at crown plazas after having such a great experience after this one.
Last month I visited Houston while making a business trip. I stayed at the Houston River Oaks Crowne Plaza, and I had an excellent experience. The location is really good, the room was in good conditions, and the cleanliness also good. Beyond everyghing I have to mention the best service I have ever get from a hotel's staff member (and I travel a lot, since I coordinate presidential business trips), I refer to Nicholas Ervin. He really helped me solve a lot of issues, for the week I stayed there. His excellent attitude made my work much easier, and he definitely made the diference.I really appreciate his kidness and efficiency, at all times.Thanks for giving such a great service. I am one happy and satisfied customer.Best regards, Maria Campos
My wife and I spent 2 nights here for a quick visit to see a baseball game and enjoy some of Houston's restaurants. We were pleasantly surprised by all aspects of this hotel. When we checked in on Wednesday afternoon we were met with smiling faces and accommodating staff. We were then informed of a reception they have on Wednesday night for Priority Club Members which was outstanding with hors d 'oeuvres and open bar. Mandy who hosted the event and the rest of the employees present at the event were all great.The rooms were very comfortable and good size and the beds were comfortable. We didn't eat at the restaurant but did have a drink at the bar with a friend from the Houston area and it was nice for a hotel bar. I would definitely stay here again if and when I return to Houston and I know others already do so as we met several people at the reception that stay here regularly for business.
The Hotel is nice and the Management is very professional. I first met with Debbie Hollier - Director of Sales & Marketing regarding my long stay package about 3 months. She provided very helpful info and offered a good package that made me confirmed the reservation without hesitation. Anyone who need to stay in a nice hotel in Houston with a good deal should contact Debbie for details.Upon check-in, I met the Front Desk Manager - Jackie Frank who was helpful and patiently gone through all the details. In fact, Jackie helped my check-out too and she is very helpful and efficient. During my stay in the hotel, I met some other employees that are also doing great jobs such as the Concierge, Mandy Bates; other members of the front desk team including Roxanne, Tara, Shaila, Christopher, Anna Maria, David and Marcela. The last but not the least, I will surely come back to live in this Hotel again in future when visiting Houston and do not hesitate to recommend this Hotel to anyone who is visiting Houston.
We had the wedding party and out of town family and friends stay at this location for a wedding in the museum district. They were very accommodating with distribution of gift bags, extending hours in the bar and provided a great suite for the girls hair and makeup sessions. I must say that a bridemaid misplaced a jacket that the bride was to take on the honeymoon with her new monogram and their Lost and Found located it for us on Monday. It was in a paper bag! When they cleaned the room, all items went to lost and found. What a save! Being the MOB, they assurred the weekend to be stress free concerning the accommodations. Many thanks to Dimples B. for helping us set up the 20 rooms.
We have relied on Crowne Plaza River Oaks for many guest visiting from from out of town. Not only are the rates fair, but the service is outstanding. Dimples Boettcher works with our group regularly and goes above and beyond with her team to ensure that our lodging requests are accommodated. I can attest that the rooms are fabulous, dining is wonderful and the decor is warm and welcoming. Several individuals from my company have had formal meetings, lunch, dinner or breakfast meetings here with no complaint. The location is most convenient, as it is in proximity of the Medical Center, the freeway, Rice University and more. Also, Crowne Plaza River Oaks has a very dependable shuttle service that many of us have used used time and time again. This is a great place for lodging. I recommend this location regularly.
This was my first experience arranging this large an event. From beginning to end the staff was absolutely amazing. Starting with Angie Techmanski who arranged the event and gave me the who's who to work with. I met with Harold Lucas who was simply wonderful and fully understanding of my needs. Harold was very gracious in helping me with any questions I had at any time. The accomodations, food was fabulous. Juan Rovira the Banquets Director took care of every detail in our meals and refreshments. They took away any stress or worry about being able to have a productive meeting instead of worrying about the accomodations or meals. I felt as though we got the royal treatment from everyone on your staff. I can't thank them enough.
Jackie Franks checked us in. She was the friendlest check in staff I have ever had. She went above and beyond to make sure we were happy with our accomadations and even got a maid to get a room ready before time because we were so tired and needed rest. She checked on us through out our two night stay to see if we needed anything. Wow! Never been treated so royally! Had a few issues with bellman but the concierge, MANDY BATES, was right on it. She did everything she could to make sure we were happy and she addressed the minor issue and resolved it to our satisfaction. She could not do enough to assist us with directions, suggestions and just good conversation, when she was available. Both staff members made our stay special. We ate breakfast in dining room and omlets were out of this world. I would recommend hotel to any one wanting a friendly, quiet and comfortable stay. We love staying at HI properties where there are "no surprises" and wouldn't stay anywhere else! Powell's from Louisiana
I would like to offer a tremendous amount of gratitude for Roxanne, who was assisting customers at the front desk on the second morning of our stay at this hotel. We had a difficult previous evening with noise from an adjacent guest and the next morning we asked Roxanne if she could help us move as we had several days left to stay. This was a very difficult stay for us as we were attempting to help my sister who recently had a stroke and was at a Texas Medical Center facility. Our days were very long and difficult. Roxanne was able to secure a very comfortable and quiet room for us. We just want to offer a very large thank you to Roxanne, and if anyone needs some help at this fine hotel just ask for Roxanne, an absolute customer service professional!!
Recently I stayed at the Houston Crowne plaza river oaks and I can describe my stay nothing short of fantastic! I was there for a training event with a great group of people! I had the opportunity to interact with the front desk staff a bit as well as Mandy the MOD/Concierge. They were all more than accommodating and took the next step to ensure I had everything I needed. I was given personalized suggestions of where to go hang out and have a little fun on my time off. The hotel decor is very nice for that of an older hotel! I ordered room service each night and had the same room service girl who remembered me and used my name each time. You can tell service is an important thing instilled in each and every employee at this hotel. I give my congrats and best wishes to the entire hotel and staff! Keep up the great work because you certainly met all my needs and made me leave feeling great about my stay! Thanks again. And special thanks to Mandy for all her help in making me feel comfortable and entertained ;-).
Recently, I had the privilege of an overnight stay at this exceptionalhotel. (with several others) The hotel employs an unusually courteous and respectfulstaff. One of our employess had lost a watch. The concierge couldnot have been more concerned. She telephoned to say that theydid indeed have the watch, and sent it to my home at no cost to me. Wow!!The watch was not expensive, however, these are tough economic times,and well, it becomes costly to replace lost items.We had an opportunity to eat breakfast in the morning.The buffet was simply outstanding. It was such a pleasurable experience.The rooms are beautifully appointed, clean and comfortable.We could not have been more satisfied with this hotel.Again, the concierge did more than she had to, and it has left a lastingimpression on us. We would highly recommend this hotel. Thank You.
Our company travels every day of the week and are in Houston at least once a month, if not more. We all love to come to the Crowne, the banquets staff is the best in the U.S. Everyone one of them are the best ever. They are all set up first thing in the morning and are there for you every minute of the day to make sure you are taken care of. I have never seen a staff this wonderful. If you ever need to have a conference or meeting in Houston, go to the Crowne and check them out. You won't be disappointed. The other hotel staff are great too, from the minute you check in, until the minute you check out, they are there to help you.
Let's just say the staff is the most hospitable and efficient you can hope for. Any problem or assistance needed is immediately addressed with friendliness and courtesy only a 4 star hotel provides. Thank you Shaila and Nitashah for being great at the front desk and Mandy who is always ready to assist and provide the best places to go in town and help with anything you might need. I must congratulate Jackie Frank, the front desk manager for being the best in the business who addresses all problems and needs with warmth and courtesy. We can't wait to go back to Houston for more of that fabulous hospitality. Thank you all for a fabulous stay. The location of the hotel is perfect and easy to get around. There are many great restaurants nearby and the convention center is a short distance away.
Stayed a couple of nights. The place is pretty far from the International airport, about 60 odd miles, but then Houston is pretty spread out. The hotel is not located in the downtown area but is about 7-8 miles I guess, which is ok. Overall, the hotel is an excellent 4 star property. The buffet breakfast served is pretty good as well. The front desk in particular is awesome. They went out of their way to help guests. Rooms are well kept, a little bit darker, but all that can be ignored. If downtown visits isn't your priority, this hotel is excellent and value for money for a 4 star. There are several restaurants just across the freeway. If you are looking for an Indian meal, a veg South Indian restaurant "Madras Pavilion" is just 2 min walk from the hotel as well around the corner.
I stayed there for the first time last year (2011) and I can not believe I forgot to post a review..I am currently in the Military and I come home for a visit a lot since returning from Afghanistan, I choose to stay in a hotel for the comfort and quietness that my family lacks. I tell you what, from the time I cheched in to the time I checked out, one of the best hotels I have ever stayed at. From the hot shower, to the soft pillows and the quiet hall ways...Being in the military, I travel and it has taken me a long time to find my "just right" hotels...This is it!! The ONLY thing I can say bad or not happy with is the Parking, we have to pay for that...Other than that, I am booked for June 2012 already!! I can't wait...
I was looking for somewhere not too big and not to small to host a baby shower. I talked to mandy the concierge who told me about their hospitality suites they have available that is perfect for showers and parties. Saw it and loved it not to mention the hotel was very accommodating to all my wants and needs. Through out my party they checked on us to see if we needed ice, trash taken out and etc. The valet guys were great help with helping us unload and loading the cars. Plus I got great compliments on how it was such a good idea to have it in a suite!! Overall we had a great time at the Crowne Plaza and thank the staff for helping make this exciting event run smoothly and fun!!
We have made several trips to Houston for my mother to have treatments at MD Anderson. First, I appreciate the reduced rate for patients. We found the hotel through the hospital and have been very pleased with each of our stays. We like the fact that there is a restaurant on premises so we don't have to go out. The food is good and the staff is wonderful and very caring. I especially look forward to seeing Asmer when we dine. The hotel is clean and bright and the entire staff is extremely helpful and friendly each and every stay. When we had questions about the shuttle service to the hospital, or just about the area, Shayla, Pierre, and Christopher have been kind and sincere in their efforts to help. We really feel like they are glad to see us! Thanks to Jackie Frank for assisting my mom and to Debbie Hollier, as well. The employees here have made a very difficult time as comfortable as it can be considering the reason we are there. Thanks for all you do for MD Anderson patients. It means more than I can say!
My husband is a patient at MD anderson. We have stayed at Crowne Plaza on two occasions and will be staying again next month for 8 days. After a flight to Houston and a cab ride to this hotel, we were greeted by the friendliest young lady by the name of Shaila. She was most helpful in accommodating all of our needs. Before arriving, she had already noted we might have medical needs and had placed us near an elevator. I cannot tell you how much this helped my husband. Thank you Shaila! I would also like to thank Debbie Hollier for helping us with reservations. You can feel the dedication of these two young ladies to their jobs and helping their clients. Crowne Plaza is lucky to have both of you. Rachel RuddockAlabama
I was in town on business and decided to stay here since they had excellent rates and a great bonus deal which included a $50 gas card per each night of my stay. The service is great and you will realize this as soon as you walk in the door. Every staff member was very accomodating. If you are a priority club member try to go on Wednesday nights as they have a welcome event which provides a great networking opportunity and a chance to win priority club points. For all you point junkies out there, they also have up to 10,000 bonus points for your stay! There is a reason why this hotel is ranked high in Houston! I will definitely be back when I am in the area again!
I celebrate the anniversary of my first kiss with my girlfriend. Her best friend that I had not yet met since she lives in a different state needed a medical procedure so my girlfriend took her to Houston to get it done. I had to do something to let my girlfireind know I was was thinking about her. I called the hotel - they put me in Mandy's hands. Mandy gave me some places to call for flowers - she knew exactly what i needed to do. Mandy made sure the flowers got to my girlfriend and the florist she recommended was incredible!! Mandy later met my girlfriend and made me out to be a HERO! I cannot thank Mandy enough or the rest of the staff that were so nice and friendly. They did a great job of taking care of their guests!! Awesome experience.
I arrived at the Hotel to attend a conference with 16K participants. When my reservation was checked, Pierre stated that it was cancelled. Being a little taken, I stated that I had a confirmation two days before I arrived. It was brought to my attention that the credit card that I gave him was cancelled. I cancelled the credit (for personal reasons), forgetting that I had put the reservation on that card. After I explained that I drove from New Orleans, I was thinking there was "no room at the Inn." Alas! Pierre came to my rescue. A situation that was all my fault, but in the end I was helped and was put up for the conference. It is a story that I have told several times, and each time it let me know that Pierre came to my rescue!!!!! Hats off to Pierre!!!!!!!
I enjoyed the stay while in Houston during 10/19-23 for a Women's Conference, the hotel is beautiful, clean and the Reception Desk people were great, very friendly and courteous. The rooms are spacious. The Hotel is centrally located, close to shops and restaurants. Just want to highlight to wonderful ladies: Miss Gwen who was the greeter and the first person to take care of me while I was checking in, she was wonderful and also want it to mention Mandy; who was in charge of transportation, Mandy did an excellent job trying to accommodate all the women to go back and forth to the church where the conferences will take place, Mandy walked the extra mile to help and organize all of us. I am very grateful for her patience. Thank you Mandy! Thank you Gwen!
I stayed here for 3-weeks as a patient at one of the nearby facilities. The shuttle service was excellent, and I saved money knowing I didn't need to rent a car during my stay. The room was chic, clean, and the bed was especially comfortable. The room's refrigerator and microwave was convenient and functional. The amenities were excellent. Being that I stayed here by myself, I was also able to socialize at the downstairs sports bar and restaurant. The food was excellent, and the breakfast buffet was superb! The buffet was very affordable and included an omelette and pancake/waffle bar, with those being made to order. All staff were very friendly and helpful, starting from the Concierge, front-desk staff, restaurant staff, and room service. AND, as a Priority Club member, I was able to attend their weekly afternoon gathering in their prime suite every Wednesday from 5:00-6:30p. High Standards!
I travel to Houston frequently on business (and the rest of the state for that matter) and I know I have a choice in hotels! I prefer the Crown Plaza River Oaks because of the location and the amenities. I am always greeted with a smile by the front desk staff and the rooms are very clean. It has easy access off and on HWY 59 and the breakfast choices are fantastic. And if you do not want to go out at nite to eat they a have an excellent dinner selection and a bar for the adult beverages. We have even stayed at this location on weekends because of the friendly atmosphere and location. They even have conference Rooms for you next business meeting, give it a try and tell them you heard it here on TripAdvisor!!
