I wasn't expecting this hotel to be great. I was even hesitant to say the name of the hotel when my coworkers asked where we were staying. It turned out that this is one of the best hotels we've ever stayed at. We couldn't check in early but that was just fine because they have a big lobby where you can just surf the internet using the hotel's WiFi (free if you are a Kimpton member). The internet connection is great as I was using that to connect to a VPN when I have to work from the hotel. I like that I can easily walk to the red line to go to the loop. Good restaurants are only a few blocks away. Same with the Magnificent Mile. The room was clean and the bed was comfortable. I highly recommend this hotel.
Great from the start. Our cab pulled up and although we were early, they gave us a room. Check-in was smooth and we recieved a wonderful room. The room service was pretty good also. The location is great. Everything is within walking distance. They do have a licensed smoking patio and you can bring your own alcohol or get it from the bar/restaurant located in the hotel. It's nice to people watch and relax.....especially when raining. Chicago is very clean and same goes for this hotel. The outside terrase located on the upper floor was misleading a bit, as it isnt as big as I thought it would be and there wasn't much out there. There is also a great breakfast place that the hotel recommended. Would I stay here again??? Most definitely :))
My daughter and I spent just one night at the Kimpton's Palomar Hotel and, I for one, was sold! Even though they have hundreds of customers on a daily basis, they treated me as if they personally knew me. Everything was clean, tasteful, and friendly!The hotel is centrally located near north Michigan ave and the river north area. Directions to anywhere are readily available from the front desk. Sable, the Hotel's restaurant was, for a hotel restaurant, very nice with an appealing menu. The breakfast buffet is also pretty good. I wish I could have bought a dozen bran muffins as they were wonderful!! ( a crispy top with a soft center)Now that I have found the Palomar in Chicago, I won't stay anywhere else when visiting!
We had an excellent experience staying at the Palomar Hotel in Chicago. It is very conveniently located and you can walk to many places. The hotel is quite new and well designed. The rooms are not large but more than adequate and the beds are probably the most comfortable I have ever slept in. Except for fire or ambulance sirens, the city sounds did not disturb our slumber. The staff were very friendly and especially helpful in getting us tickets or making arrangements for a marvelous boat trip on the Chicago River. Loved the wine and nibbles in the late afternoon!Also enjoyed the restaurant for breakfast and dinner one night. There's an absolutely gorgeous pool up high and looking out over the city but unhappily we didn't have bathing suits!
We are big fans of Kimpton Hotels and the Palomar is no exception. The location is great, being convenient to Clark Street restaurants, Michigan Avenue shopping, the river, the Red Line and the Loop. And like all Kimptons we've stayed at, the Palomar has its own style, has a friendly and helpful staff, is pet friendly, has a wine hour each day, and is reasonably priced. (We used to stay at the Peninsula but now see no reason to spend all that extra money.). They really know how to do it right.However, because each Kimpton has its own unique personality, we may try the Monaco, Burnam or Allegro the next time we are in Chicago depending on our itinerary. It's fun looking forward to a stay in a new one.
There is no doubt the hotel design is beautiful. However, with such an expectation sometimes comes an "uppity" staff. Thank goodness, not here! Flew in from Texas for my father's 75th birthday. Growing up as a resident in Chicago one is not surprised the locals are friendly, but landing in a posh hotel like the Palomar expectations still might be swayed. We were pleasantly surprised by all of the staff who, although maintaining their roles, still went out of their way to make sure we felt welcomed and were accommodated. Special thanks to the early staff at the Sable Kitchen & Bar who took care of my coffee between service times; for Bleu, the front doorsman, who was always up for conversation as well as helping find the night's agenda and a special thanks to Colby at the front desk. He was not only attentive, but creative and has a great sense of humor. We'll never forget the champagne surprise. Thank you very much Colby! Palomar is lucky to have you. P.S. The animal print robes - totally awesome! Great touch.
Staff was excellent, very helpful.Hotel is clean and centrally located.Street noise, fire engines in particular, might be an issue for light sleepers.Restaurant in the hotel was great, ate there twice.Room was large enough to stretch out on the floor, which I like to do after a long day.Each floor had different art work opposite the elevator doors, so as the doors opened on each floor, you got a brief view of some new art.Concierge very helpful, got tickets to sold out Second City performance for us.Recommend the river architecture tour.If you plan on going to any of the more renowned dining establishments, be sure to reserve ahead of time. Some restaurants were booking several weeks (or more), in advance.Had a very special dinner at Takashi restaurant, highly recommended.Oh, the hotel has a wine tasting every evening in the lobby area, a nice touch. You can actually have a nice social time with other travelers, compare experiences,etc.Overall, we had a great time in Chicago and enjoyed our stay at the Palomar Chicago.
We recently spent 3 nights at the Palomar hotel. This was almost perfect. First, a great location close to the Magnificent Mile and close to the Chicago River. Next door, you find plenty of good restaurants, bars and jazz clubs. It's a kind of boutique hotel with great staff. Very efficient, very customer minded and very helpfull. The room was quite large, with a nice view over the city on the 17th top floor. We had a corner room....There is a pool and a gym at the same floor with scenic views . Breakfast is good and lobby bar is very popular and seems trendy. There is a free wine reception every evening. A place to recommend and great value for money.
This was our first trip to Chicago. We splurged a little and stayed at the Palomar, and it was worth every penny! We absolutely loved it. The room was spacious, and clean. We stayed in the deluxe spa room, and again it was worth the extra money. The room was big, the bathroom with whirlpool/hot tub was clean and inviting. Even the location of this place was great, a block off Michigan, and surrounded by lots of stores and restaurants. But the best part of pur stay without question was the SERVICE. Anything you need, the concierge at the Palomar has you covered. Bobby was the gentleman that took care of us, and he was fantastic. He got us in for breakfasts, dinners, and even entertainment that was unavailable on our own. And everywhere we went, people greeted us like they knew we were coming. If you're staying in Chicago, you can't go wrong at the Palomar!!
This was our first Palomar hotel and it certainly won't be our last. Also it was our first trip to Chicago and we fell in love with them both....We were lucky to be on the 17th floor and our room was fantastic- large, modern and spotlessly clean.The staff at the Palomar were first class, polite and always ready to help. Special mention of Mark on the front desk who always met us with a smile.Attached to the hotel, the bar was was lively and great fun on an evening. Breakfast served in the attached restaurant was fresh, tasty and first class. Location wise, Michigan Avenue was only a short walk away and there were lots of great restaurants nearby.It was also our first experience of the Palomar's 'wine hour' which was a lovely touch. How many hotels invite you to join them for a free class of wine???My party all agreed we would definitely return to Chicago in the future and we wold stay no where else.
The car door closes, the doorman takes your bag, and you're whisked from the city into the marble-floored lobby. As is the case with all the staff at this hotel, the receptionist was extremely friendly, even going so far as to use her rusty French with my boyfriend who was in town visiting at the time. As is the case with all hotels, it's really the small touches that make a stay truly great: the silent elevator, the 'raid pass' ($10 credit for the mini-bar given to Kimpton In-Touch members), the personalized message center on the TV, and the hand-crafted soaps. I'm always happy to meet the management of any hotel I stay at, and this is possible during the Wine Hour offered daily. I've stayed in many other hotels offering free drinks in the lobby, but this is the only perfect execution of it I've seen. The goal is to offer a social outlet, a feeling of community, to its guests and that is exactly what it does.
We hosted our first training meeting in Chicago at this hotel. It did not disappoint in any way. The area has unlimited activities, restaurants, sporting events, shopping, and architecture. The public spaces are clean and pedestrian friendly. From the moment our staff checked in it was apparent that the hotel places a high priority on customer service with a helpful, can-do attitude. The staff of the hotel was always on hand and the General Manager came by our registration area to introduce himself and to be available for questions. Our primary sales contact came by multiple times during the day to check on things, and the banquet staff was on-task, available, and extremely friendly. Our AV tech was certainly among the very best with whom we've ever worked. We had 80 guests on property and there was NOT ONE reservation or service issue with the rooms. Even better: the internet quality and speed. Make sure to sign up for the Kimpton loyalty program because then the internet is free.
Wow! Where to start? The location is fabulous with dining, shopping, and access to the Red Line just outside your door. We were in Chicago for our annual girls trip, and The Palomar was the perfect hotel to serve as our home away from home. The rooms were well appointed and comfortable. The wine hour was the perfect ending to the day/begining to our night. I want to give a special shout out to the bell man, Bleu. He went out of his way to assist us with directions for the L train, getting a cab, and even recommended a great Sushi restaurant for our last night in town. Always stay at a Kimpton when traveling, and will surely return to the Palomar on my next trip to Chicago!
I don't know if it's the good location, the comfortable room, the professional staff or the attached Sable Kitchen and bar, but.. (alright, it is the Sable bar. That place has an amazing selection of well-chosen distilled spirits, a staff of talented and friendly bartenders and some very tasty appetizers). The hotel rooms themselves are nice; very comfortable and clean. While I wish the bathroom doors were once that closed with a resounding CLICK rather than a barn-door slide, The bathrooms themselves are well appointed. We opted to stay at another (non-Palomar) hotel on our last visit to Chicago and were disappointed (and somehow managed to find ourselves back at Sable for cocktails anyway).I think this is not just my favorite hotel in Chicago, but my favorite Kimpton overall.
My husband and I stayed at Hotel Palomar for three nights the Weekend of the Chicago Marathon, which he ran. From the time we checked in until we checked out, the staff was friendly, professional and helpful. They were very familiar with the marathon and eager to help us figure out where we needed to be and how to get there. The room was nice, clean and comfortable. We enjoyed both the complementary cocktail hour in the evening and their delicious coffee in the morning, in the living room. The hotel also put out a complementary breakfast of fruit, granola, Gu packs, juice and water for the runners the morning of the marathon. The hotel is in a perfect location just a few blocks from the Magnificent Mile and right next to a Red Line stop on the transit system. As an added bonus for me (marathon spectator), the marathon passed right in front of the hotel. We definitely plan to stay here again the next time we find ourselves in Chicago.
We have stayed at several Kimpton hotels and we were anxious to try this hotel after the great reviews on TA. All the reviews appear to be on target. The service at the front desk is outstanding and the restaurant does not disappoint. We were on standby for an upgrade and got an extra upgrade for the same price as the basc upgrade which put us in a one bedroom suite. We were very impressed with the lay out and the comfort of the room. We have to thank Gad at the front desk for his professionalism and his friendliness. The service was fantastic. We truly felt the hospitality from everybody from the doorman to the workers we shared the elevator with. The rooftop terrace was nice for relaxing and taking pictures. We enjoyed the quietness of the hotel. The location was superb. We anjoyed meeting people at the wine happy hour. Don't hesitate from making a reservation at this contemporary haven!
This was our first stay at the Palomar, but we have stayed at other Kimpton hotels in the city. The staff was very friendly and accomodating. My kids (6 and 8) love Kimpton hotels because they are fancy but kid friendly. The gift bags on check in and the goldfish (named Goldie!) in our room made them feel special. A child size robe was sent up for my daughter! We did not complete the scavenger hunt because we ran out of time. My family also enjoyed the pool. The lighting and view was so cool at night. The rooms are quiet and comfortable. The location is great. Easy walk to Michigan Avenue. We love Kimpton Hotels, and we will return to Palomar in the future!
My first time at a Kimpton Hotel and it will not be my last. Distinctive Hotel with unique Kimpton touches. Staff and service were outstanding. A special acknowledgement to Elias who was cleaning the "living room" at 4:30 am. I asked about coffee at that hour and he immediately proceeded to leave the hotel to buy me coffee at the local 7-11 with his own money. He was stopped by the front desk clerk who noted there was coffee in the kitchen. Elias led me there, served me my coffee with cream. Wow! that is service. Great location to walk to Marshall Fields/Macy's, The Art Institute, Millennium Park and scores of restaurants. We shall return. Excellent Job Kimpton and special thanks Elias!
Stayed here two nights with a friend. This hotel can really be recommended! The staff is friendly and we did not encounter any problems, top notch service from everyone we met! Got a corner room on the 15th floor with view to the river and a glimpse of Michigan Avenue. The room were large and clean, the beds were good, and they even made our beds for the evening! No problems with noice from the street, neither from the hall or other rooms. As an Inner Circle member we also received a very nice welcome treatment :-)I think the bathroom was small, but the door was easy-gliding and the amenities were good. I also found the pool (located at the top floor!) to be somewhat cold.We participated on the wine hours which were nice, and we also borrowed bikes and went for a ride a long the lake. A very nice ride!
This was our first visit to Chicago and chose the palomar because of the good reviews, we'd stayed at kimpton hotels before and it was reasonably priced. The location of the hotel was great, very close to michigan avenue and lots of great restaurants nearby. Although the staff were nice, they weren't as friendly as in other kimptons we've stayed in. The decor was quite tired and not of the standard we've experienced in other kimptons. Room was very clean and spacious. We had a few drinks in sable which was lively and had a good atmosphere. We received breakfast vouchers for sable on arrival which was unexpected but very much appreciated- small breakfast of bagel and fruit but enough for us. Overall I would recommend this hotel and stay here again because of location and value for money but decor could do with a freshen up.
My husband and I have recently returned from a five day vacation in Chicago (our new favorite city) and one of the highlights was our stay at the Kimpton Palomar. The hotel is perfectly situated for easy walking to River North, Millenium Park, Michigan Ave and a myriad of fabulous restaurants--- public transportation to the airport, Wrigley Field and the Steppenwolf Theater is a block away. What we loved about the Palomar were the amazingly helpful and gracious staff, the spacious, clean room, the delicous coffee available (with a paper) early in the morning and the wine hour at the end of the day that allowed us to meet others who were passing through the city. There is nothing about this hotel that doesn't deserve a five star rating.
I booked this hotel on hotel.com. The staff is super friendly from the get go. Some places are less welcoming when they know you booked your stay on any of the" deal sites" but the receptionist was super professional and pleasant. He even got my two kids a goodie bag. The room is modern and comfortable. It smelled a little musky at first but perhaps I got used to it. The best thing is the free Internet. For a luxury hotel, it's very unusual to have this great benefit. All you do is to sign up for free to become a Kimpton member and voila, unlimited wi fi. The pool on the top floor was a nice touch although I wish they had a hot tub. The minus side of this hotel which I am willing to put up with is the lack of coffee maker in th room. They have a large pot downstairs of high quality coffee. There's a starbucks around the corner and the NYC bagel deli is on Dearborn, just a block west of the hotel. I would come back again.
From beginning to end my experience at the Kimpton, Hotel Palomer in Chicago was far beyond my expectations. I am a believer that your stay starts as soon as you check in. Jake at he front desk made all of my dreams come true when it comes to hospitality! The rooms are cozy and clean, large too for a city room. The view from my room was breathtaking, the Chicago skyline is more than I imagined. Jake also took note that it was my finance's birthday weekend and sent up s special something for us one of the evenings. Thank you for taking hospitality to another level!I sent several days at the hotel as I was there during the week for business and ate in the adjoining restaurant, Sable for breakfast each morning and 3 nights for dinner. Fred, the mixologist, was a joy and extremely talented with his knowledge. The food was fantastic. The server Phil who waited on me each morning for breakfast, made my day! He was so welcoming and attentive, all in all I cannot wait to come back to Chicago and I will be staying at the Hotel Palomer again!
I stayed with friends at the Palomar htel for 3 nights in May 2012 during our stay in Chicago.Upon arrival, we immediately felt the warm atmosphere in the entrance hall. Receptionists were very welcoming and quick; the room was on a high level floor with a view as per our online reservation request. Professionalism and efficiency.We were invited to share a wine glass in the comfy lobby as they do wine tasting events some evenings.The room was very nice: spatious, intelligently designed, modern, excellen beds and fee wireless internet. What could we asked more for?The location of the htel is good; we walked to every part of the city. No need to take a cab or the aerial metro (except for the experience).We received good advices for breakfast outside the htel at the reception.The staying was perfect!
I stayed at the Palomar for the third time the end of August. The service is impeccable. The location between Michigan Avenue, the Loop, and River North, can't be beat. I arrived before at 9:15 AM, within 30 minutes they had a room ready for me. Everyone from the front desk, to housekeeping, to room service, went out of their way to see everything was taken care of. Mark, the concierge, has to be the best in Chicago. He remembers the guest names, and all the suggestions he made proved to be top notch. He makes everyone feel they are his number one priority. I originally stayed at he Palomar because it was ranked in the top 2 on tripadvisor (and still feel it should hold the first or second position). It compares to any 5 star hotel in it's level of service. I travel to Chicago often and will continue to stay there.
This was the first time I had stayed in Chicago overnight, despite living in a fairly close suburb. This was definitely the right place to stay. The staff were exceptionally nice, and the rooms were some of the cleanest and well kept I've ever stayed in. The breakfst buffet is pretty good. The beds were not at all uncomfortable, and I had a good night's sleep all three nights of our stay. The location is great (very close to Michigan Ave.), and even if you don't like to walk around, there are plenty of things to do at the hotel including an indoor swimming pool and an outdoor patio with an amazing view of the skyline. This is a great place to stay while visiting Chicago.
The Hotel Palomar definitely lived up to its reviews. Even before arriving the customer service was excellent, I received an e-mail a day prior to our arrival asking if we were celebrating anything special and/or needed reservations, etc. I replied as we were celebrating our 1-year anniversary and needed dinner reservations, shortly thereafter I received an e-mail wishing us a Happy Anniversary and confirming our reservations. Upon arrival we were upgraded to a bigger room (as they had the availability) and a few hours later we received a bottle of Champagne with Strawberries and Chocolate to dip them in. Additionally, as Kimpton InTouch members we received free in-room WiFi and a $10 Mini Bar Credit. There is a 1-hour complimentary Happy Hour in the lobby every evening, which was really nice (White and Red Wine as well as Sangria). The hotel also provides complimentary bike rentals on a first come, first served basis. The room was very clean and all of the staff was more than happy to help with anything we needed. All of this combined with a great location makes the Hotel Palomar a great choice for your Chicago stay.
This was a last minute booking that turned out perfect for our family of four. We got into Chicago a little later than planned but were so surprised at this hotel, it's staff, it's cleanliness and it's amenities. We missed the free cocktail hour but by simply stating this fact the front desk took it on themselves to offer free wines coupons for the bar. The 17th floor patio had nice background music to enjoy our free wine while the kids swam indoors right next door. Late night milk and warm chocolate chip cookies were ordered from room service and free continental breakfast which we brought up to the rooftop patio. Overall we were very well taken care of in an excellent location. BONUS: They allow dogs. We will take advantage of this on our next trip.Sorry below. I did not use the spa and clicked inadvertently.
A lot of the reviews here talk about the great customer service and now I know why. When we checked in, we were asked if we were staying for business or pleasure and I said it was our anniversary! The person checking us in congratulated us and said some niceties and then we went on our way. Not even 10 minutes later, there was a knock on the door. Bobby, the concierge, had sent up a bottle of wine with a really nice note saying congratulations and to enjoy the chorizo stuffed dates at Avec (where I had mentioned we were dining later that night). It was SO nice and unexpected. I was honestly floored. I think that type of experience really sums up how all of the staff is at this Palomar. They are accommodating, really nice, always friendly, etc. We will definitely be staying again, hopefully at this location when life brings us back to Chicago.
As has been my experience with Kimpton hotels, the Palomar Chicago didn't disappoint. Even before our arrival, the customer service was superb! We were upgraded to a corner room which was very quiet and roomy with additional windows. The room was spotless and beautifully furnished and the bed was comfortable . Requests for a coffee maker in the room and a mini-fridge were accommodated in a timely fashion. The lobby, lounge and front desk area were all stunning in a 'zen' way. Ice water with lemon was provided daily as was the wine hour complete with sangria! All the staff were very helpful but I'd particularly like to give kudos to Sari, Jake and Bobbie [concierge]. Finally the hotel has a wonderful location and we were able to walk to all the sights we wanted to see. There are many restaurants and shops close by. The breakfast buffet is pretty good. I am a Kimpton Loyalty member and my experience at The Palomar in Chicago only reinforced why I always like to stay at a Kimpton whenever I travel!!!
We stayed for 8 nights and everything was wonderful. The hotel is very well maintained and the staff is quite attentive. They made recommendations for restaurants, attractions, best times to do things, etc. The kids loved having their own robes and a pet goldfish for the week. Each kid also received a welcome gift bag. They liked going to the evening reception and getting their "mocktail"- which was just a juice box but it was still nice they felt included. The bathroom was really nice with large mirrors, plenty of amenties, and never a shortage of towels. The location is wonderful with plenty of restaurants within a few blocks. You are in walking distance of many major attractions including Magnificient Mile, Hancock Tower, Lincoln Park Zoo, and the Navy Pier (although there is a free shuttle with a stop right across the street from the hotel). Staying in downtown Chicago is a little pricey no matter where you stay- Palomar goes out of their way to ensure you feel you are getting your money's worth.
Kimpton does things right. Chic up to date decor. Well appointed rooms. CLEAN clean clean. The service stands out. All the staff we ran into went above and beyond to make us and our two kids, 10 and 7, feel special and welcome. Kids got a re-usable gift bag at check-in with yo-yo's, beach ball, scavenger hunt to complete and turn in for a prize. A very nice touch and much appreciated. The location was perfect for us. 10 to 30 minute walks to most parts of the city including Millenium Park, Water Tower/Hancock Center, Lincoln Park/Zoo, Navy Pier. Lots and lots of restaurant options close to hotel. Navy Pier runs a free shuttle that goes down State street. Hop on and off that to save some walking if you like. The indoor pool was a nice treat after a hot day but it is on the smaller side and the water was quite chilly but we enjoyed it and the views from the 17th floor are nice. Had breakfast twice at their restaurant, Sable. Great food, decently priced and food came out very quickly.
Sadly only a one night stay at the wonderful Palomar but I loved it. The staff were extremely friendly and very helpful; one porter even found the address of my next destination without me asking, in order to advise the taxi, which was much appreciated. Our room was gorgeous on the end of the hall with dual aspect windows flooding the room with natural light - a rare treat in a hotel room. The decor was pleasant and serene. The doors were heavy and sound proof, the bed was like a cloud and the bathroom nicely appointed too. The pool and roof terrace were also nice and the free coffee in the lobby was appreciated. The location is great, right on State St., less than a block to the Grand CTA on the red line, a few blocks to Michigan Ave and a few blocks to State St. shops; Macys etc. Doubt I could afford the full room rate and it was a treat at a hotwire price of GBP160 but hope I have the chance to stay there again! Joining the Kimpton loyalty programme gives you free wifi too which is appreciated.Highly recommended.
2 couples with 2 kids ages 6 and 12 for a Chicago getaway..absolutely outstanding service from the moment we walked in the door until the time we checked out.Obviously the staff loves their jobs as everyone has a smile on their face and ready to help you out with anything you may need whether it be an in house request(extra sheets for the kids to make a fort,or scissors for crafts) or room service for the kids wanting "smores" ice cream sandwiches..you can not feel more comfortable at The Palomar.. The restaurant Sable was a unique experience with a menu that introduces you to the areas fresh produce,meat and cheese of the region.Nice to see a chef that uses the local land to produce such amazing dishes! The Terrace on the 17th floor is a very nice touch where you can chill while the kids swim in the pool.definitely a must is a stay at The Palomar..Kudos to the GM and all the staff,from check in to housekeeping,room service,bell desk,concierge!! My new favourite Chicago hotel!!
this hotel was amazing. EVERYONE that worked there Loved their job and actually seemed happy about being there. from the moment we drove up to the moment we had to leave we were perfectly taken care of. the staff is very knowledgeable of the area and have lots of recommendations. we were offered a beverage upon arrival and then given a glass of vino and some h20. i can not remember the name of the man that helped us in ( jean ?) he was so warm and personable. lots of great suggestions on his part as far as places to go and places to see. when we left the door man was so much fun to talk to - said he loved his job and was happy to come to work each day. thought my daughter was 12 when in reality she is 26. and he meant it. sincere people with great work ethics. i have stayed many places in chicago - this being my first at the palomar ( it won't be my last ) and this is my favorite so far. great location great value and a more than wonderful staff.
We have just returned from 6 nights in this lovely hotel. The staff were so welcoming and nothing was too much trouble, from the front desk staff to the restarant and room service staff.The hotel is in a central location with excellent restaurants in this area, it is situated about 10 minutes stroll from the Magnificant Mile for all the wonderful shopping, An excellent light breakfast was included and a wine hour is provided between 5 and 6pm in the lobby. Also in the lobby, there was always infused water available during the day and coffee and tea is provided in the mormings..Morning papers were available at the front desk and the toiletries provided were really nice. The bed was very comfortable and we had undisturbed sleep. Although we have stayed in several Kimpton Hotels this was one of the best and our stay was perfect.
My mom and I recently stayed 3 nights at Hotel Palomar and were greeted with smiling faces and engaging staff. Everything at this hotel was beyond what I expected: happy, helpful staff, clean room and bathroom, comfortable bed, which included lots of pillows and soft linens, lots of towels, complimentary wine hour (Yum!), and good location to all attractions. We did use public transit to get to Millenium Park to go Taste of Chicago since it's a little over a mile away. The red line is near the hotel, as well as a bus stop to take you there. The shopping on State St. is a 15 min walk and there are lots of great restaurants in walking distance also. I left some valuables in the safe when we checked out and within a couple hours I received a phone call saying they had my things. I was very grateful for the honesty and trustworthiness of the staff. I will definitely be staying here again for future Chicago trips and would look into other Kimpton Hotels elsewhere.
This is by far one of the best hotels I have stayed at. The Palomar offers everything you need and more in a great location. Staff are super-friendly and helpful, the room was modestly sized but well equipped and luxurious. The hotel offers lots of little perks: jogging with a manager, complimentary coffee in the morning, complimentary flavoured water (usually lemon) throughout the day, a happy hour with wines and more, etc.The hotel has one of the loveliest pool areas on the roof, with a great terrace suitable for eating, sun tanning or just gazing.The hotel is also very well located - the subway is at the corner and it is a short walk to both the Magnificent Mile and its attractions as well as the Loop.I would definitely return.
The hotel is ideally located in downtown Chicago. Easy walking distance to anything you'd want to explore. An extra plus is that you can take the train and subway from the airport and get off at a stop right across the street. Easy, easy.The staff, as with all Kimpton's, is friendly and helpful. Our room was very comfortable. What is outstanding at this location is the restaurant: Sable. The food is delicious and made with love. You can taste it. The wait-staff really enjoys working here and it shows. We were planning on visiting a lot of different restaurants, but kept coming back here because we just had to try another dish (or have seconds on the blueberry pie with roasted corn ice cream). Please, please check out the menu before going any where else. We enjoyed dining in the intimate outside "patio" by the dining-room (it's quiet if the noise of the popular bar is too much for you).
First trip to Chicago for me and my husband and our first stay in a Kimpton hotel. After our experience at The Palomar, they have made two new customers for life. We arrived early in the morning and were graciously allowed to check in right away. Our room, 1115, was near an elevator and initially I wondered if we would hear it. No, not once, completely quiet. The hotel was especially busy and full and we never heard a thing in the hallway. Standard king room was spacious, clean and very comfortable. Robes were provided and toiletries were top notch. What truly elevated the Palomar was the level of customer service. We needed help with El trains, directions, reservations, as well as architectural tour and restaurant recommendations. Concierges Mark and Bobby and desk clerk Brandon were especially knowledgeable and helpful, providing us with a number of handy tips and tricks. We can't thank them enough for going above and beyond the call of duty. This was the best hotel stay of my life.
