Unix/Linux support

About

We provide hardware and software support for the following Unix/Linux platforms :

• Fedora 10, Fedora 7, and Fedora Core 5. Fedora Core 3 and Red Hat 9 are being phased out. — details
• Solaris 10 and 9 — details

This support incurs a monthly charge .

Terminal Services

SCS Computing facilities offers Linux users casual access to a Microsoft Windows based computing platform using Windows 2003 Terminal Services

Hardware Support

We provide repair and other services for hosts under Facilities hardware support. A UPS is provided for desktop/server hosts as part of that support. You should contact us if you have hardware problems with any host supported by SCS Facilities. You should also contact us if you plan on buying hardware (see our recommended PC hardware configurations if you plan on purchasing PC hardware). Because we rely upon onsite spares for many hardware repairs, we may encounter problems supporting equipment that is unique or uncommon in our environment. See the platform-specific pages for details on the types of hardware that work with our software environment and some additional information about hardware support.

Software Environment

Facilities software support for Unix/Linux hosts involves installing an SCS-specific Unix/Linux environment (the host is "Facilitized") that provides the means for remote administration, software distribution, network backups, and other services. See our getting started documentation for an introduction to using this environment.

Because Facilitized Unix/Linux hosts run a custom environment, care needs to be taken when making any local configuration changes on such hosts. See the local Unix administration guide before making such changes.

If you are planning on installing software in /usr/local, either a new package or locally installing files that are currently being served out of AFS, you will need to use Depot to manage the installation. Failure to make appropriate Depot configuration changes may result in installed software being overwritten or removed by the nightly software update process.

Backups & Restores

See the Unix/Linux backup documentation for details on our Unix/Linux backup system and the limitations on what we can back up. Note that most Unix/Linux hosts will not be put into the backup system (and thus will not receive backups) unless specifically requested.

How to

Related documentation

Unix/Linux security

How to keep your host from being broken into, and what to do if it is.

Additional information

The following off-site links will open in a new browser window:

Frequently Zephyred questions

Answers to many common questions about using and troubleshooting Unix/Linux at SCS.