SCS Computing Facilities Support-service Charges

SCS Computing Facilities is a 100% recharge center; we charge monthly fees to recover the costs of providing these services. There are two general classes of charges:

User-based account charges
Machine-based services

All fees must be paid from internal CMU accounts; we cannot accept personal funds.

Important notice: User and machine charges are not dropped unless you explicitly request that.

User-based account charges cover the following services:

User account (Unix- and Windows-based login)
Kerberos (secure authentication)
- Mail Instance - used to access SCS Email Inbox
- Remote Instance - used to access VPN and iPass
Email (reading & sending)
HelpDesk support (walk-in, phone calls, and email)
Remote network access (via iPass and VPN)
Printing (unlimited B&W, color, posters)
AFS space for file storage, home-page hosting (10 GB max)
Technical procurement and asset management
Network Registration (netreg) of Hardware on the SCS wired network/database
Access to general-purpose Linux computing
resources (linux.gp.cs.cmu.edu)
Windows Terminal Server
Operations monitoring (24x7) of core services

Rate schedule for user charges (CMU access only).

Machine-based services

Services available for supported computers include:

Networking
Machine support
- Hardware support and repair
- Software licensing and support
Backups
Machine room support

Rates for machine charges (CMU access only) cover the services listed above.

Virtual machine-based services

SCS Computing Facilities offers installation and maintenance of virtual machines on supported base hosts.

Rate schedule for Virtual Machines.

Compute Cluster-based services

SCS Computing Facilities offers hosting of High Performance Compute Clusters (HPCC's, HPC's, or simply Compute Clusters) for the SCS user community. The Compute Clusters are located in the SCS machine room on the third floor of Wean Hall.

Rate schedule for Compute Clusters .

Computer-support charge policy

See the SCS Computing Facilities support-services policy for information on adjustments, transfers, and refunds.

Costing-notice email

In certain situations, SCS Facilities staff will send costing notices regarding user accounts/machine support charges. These notifications include:

Service-charge changes
Oracle string expiration
Oracle string delinquency

How to

Add or remove support charges (retire machines, remove users from support, and make other adjustments -- (CMU access only)
View your support charges:
- SCS web reports. Use your Andrew ID and password to view these reports (offsite link, will open in a new browser window)