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Symantec Endpoint Protection FAQ

Here are some commonly-asked questions — and answers — about using Symantec Endpoint Protection (SEP) in the SCS environment. To submit your own question or to request one for this list, please send email to the SCS HelpDesk, <help+@cs.cmu.edu>.

Contents

  1. Where can I get the SEP installer?
  2. Do I need to install SEP myself?
  3. What about scheduled scans?
  4. Can I customize automatic scans?
  5. How do I install SEP on my Facilities-supported home computer?

Frequently Asked Questions

  1. Where can I get the SEP installer?

    The SEP installer is available on the SCS server Monolith

  2. Do I need to install SEP myself?

    No, hosts on the CS wired network and within the SCS Domain will be automatically updated starting December 1, 2009

  3. What about scheduled scans?

    If upgrading from Symantec Anti-Virus to SEP, all previously-scheduled scans will be removed. If you are upgrading from a previous version of SEP, all previously scheduled scans will be preserved.

  4. Can I customize automatic scans?

    Yes. After launching SEP, select "Scan for threats," this interface will allow you to create scans that run automatically at the day/time you choose.

  5. How do I install SEP on my Facilities-supported home computer?
    1. Launch the VPN client and connect to Monolith
    2. Restart computer again when prompted

    Note: Depending on your network-connection speed, the SEP installer may run 10 minutes or longer