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iPass

About

iPass is a global roaming service that, through relationships with Internet Service Providers (ISPs) around the world, provides Internet connectivity to more than 680,000 Wi-Fi hotspots and Ethernet venues in more than 160 countries around the world. Access is done by either using the client software, Open Mobile, or by authenticating with your SCS /remote user-id and password via iPass provider web pages.

The iPass Open Mobile client is available for Windows, Mac, Android and iOS operating systems. Linux users should see our documentation on how to use iPass with Linux OS. The current iPassConnect client is being replaced by the Open Mobile client.

The Open Mobile client has a new look and feel and is easier to use. However, there is no longer a phone book built into the client that allows you to check for iPass capable networks. It is recommended that users check the iPass HotSpot web page for iPass capable sites before traveling. The iPass HotSpot web page is: http://hotspot-finder.ipass.com.

Alert: The current iPassConnect client will no longer be supported and all iPassConnect users must transition from the iPassConnect client to the new Open Mobile client by 30-Sep-2012. Do not use the iPassConnect client after 30-Sept-2012.

Usage restrictions: Please do not use the iPass service from the Pittsburgh area except for testing the iPass service. The iPass service is intended for use by SCS users while traveling and iPass charges are billed to SCS Facilities on a per minute and per connection basis.

A connect time of up to 3 hours per day, or 21 hours per week is considered reasonable usage. Do not use the client to connect to CMU wired, CMU wireless, or home networks.

Android Usage: Do not turn on auto-login feature. Activating this feature will cause your Android device to automatically use the Open Mobile client to make network connections and this could unnecessarily increase our iPass costs.

When you connect to SCS via iPass your host will not have an SCS IP address and hostname. As a result, you may not be able to access certain SCS services. You can use our VPN service to access restricted SCS services from a host without an SCS IP address.

Important note:

When using an iPass dialup number, you are responsible for any local phone charges.

iPass OpenAccess

You can use the Open Mobile client to bypass the authentication pages on many free networks. Some of the free networks that are partners with iPass are:

  • McDonalds
  • Startbucks
  • MetroPCS
  • Dunkin Donuts
  • Barnes and Noble
  • Best Western
  • Super 8 Motels
  • Staples
  • Days Inn
  • Quality Inn
  • Panera Bread
  • Best Buy
  • Courtyard
  • La Quinta Inns & Suites
  • Americas Best Value Inn
  • Ramada Inn

To download the iPass software

See our downloads page to get the iPass Open Mobile installer for your platform

How to use iPass

On all platforms, you will need a /remote Kerberos instance to use the iPass client. If you do not already have such an instance and password, see our step-by-step instructions on how to create Kerberos instances using the Instance Manager. After installation, to connect to the internet from Windows and MacOS hosts:

  1. Run the installed iPass client.
  2. Use "your_userid/remote" as your login id. For example: bovik/remote.
  3. Use your /remote Kerberos instance password as the password.

As mentioned previously, Unix/Linux users should follow the special iPass Unix/Linux instructions to use iPass.

Gogo Inflight Internet

To learn more about Gogo Inflight Internet go to the iPass support page: iPass Gogo Inflight Support Page.

To find an iPass Hotspot:

Point a browser to http://hotspot-finder.ipass.com. Because this accesses an online directory of locations, you must have an Internet connection (Wi-Fi or cellular data) to access the function.

Connecting at HotSpot Splash Pages

If you are unable to authenticate with the Open Mobile client, you can try to authenticate directly on the HotSpot splash page. You may need to select iPass authentication from a pull down menu. We've been successful at authenticating at iPass capable HotSpot splash pages using the following format:

Userid in the format of:

cs.cmu/userid/remote@cs.cmu.edu

If you user id is bovik then the userid string would be:

cs.cmu/bovik/remote@cs.cmu.edu

Select iPass from the Provider drop down list on the web page and enter your /remote instance password.