Mac Support
Welcome to SCS Computing Facilities Mac support. We are an authorized Self-Service-Provider for Apple Computer. Our trained technicians are Apple certified and are able to perform on-site service repairs for all Apple computer hardware.
Warranty parts are ordered directly from Apple and in most cases we can complete hardware repairs in one business day with Apple's overnight shipping policy.
What Apple Hardware and Software Do You Support?
To be eligible for Mac support services, your Mac must be CMU owned and covered under our SCS Computing Facilities monthly support charges.
Any Intel based Mac running OS X (ver. 10.6.x and higher) can be supported. If you are using a supported Mac with an OS prior to OS X 10.6.x, we strongly recommend upgrading to a more current version. You can send email to help@cs.cmu.edu if you need help or have questions about upgrading.
We do not support personally owned equipment. You should contact Apple directly for all personally owned Apple computer problems.
System Requirements for Mac OS X Lion: http://www.apple.com/macosx/specs.html
I Want to Upgrade My Mac to the Latest OS How Can I Do This?
One of our Apple certified technicians can do this for you. Simply email help@cs.cmu.edu with your request and someone will contact you within one business day or less. Be sure to include the CMU Asset number of the Mac you want to upgrade in your request.
Things you should know before upgrading to OS X Lion (10.7)
Mac OS X Lion (10.7) has many differences from previous OS X releases. For a list of these differences Click Here
An interesting Application Compatibility WIKI for MAC OS X Lion (10.7)
Here is a link that the SCS user community will find helpful regarding application compatibility with Lion: http://roaringapps.com
What Apple Computer Do You Recommend I Buy?
We can support any Intel based Apple computer. Our recommended Apple products are available at the CMU Computer Store:
http://www.cmu.edu/stores/computer/Hardware/AppleProducts/index.html
Printing from a Mac
Detailed instructions for printer setup for Mac OS X can be found in our SCS Help Pages Printing section at:
http://www.cs.cmu.edu/~help/printing/index.html
What Software Do You Support for the Mac?
All facilitized Macs will be deployed with the following baseline software:
- Mac OS X Lion (10.7.x)
- Adobe Acrobat Reader
- Microsoft Office (Office 2011)
- iLife
- iWork
- Symantec Anti Virus software
- Fetch
- Oracle Calendar (not included or compatible with Lion)
- Firefox
- Adobe Acrobat Professional (if requested)
- Tibs backup client (if requested)
- iPass client (installed on laptops)
- VPN client (installed on laptops)
What if I Want to Run Microsoft Windows on My Mac?
We support and recommend Parallels for desktop virtualization if you want to run Windows on your Mac.
Users are responsible for purchasing the Parallels virtualization software. SCS Computing Facilities will provide the Windows operating system (Windows 7 by default) at no cost.
An additional software support charge will be applied for VM's. Backups for the VM are also available. The backup client must be installed on the VM host and an additional backup support fee will apply. Backups & Restores
See the Mac backup documentation for details on our Mac backup system and the limitations on what we can back up. Note that most Macs will not be put into the backup system (and thus will not receive backups) unless specifically requested.
http://www.cs.cmu.edu/~help/backups_restores/mac_backups.html