Support Charges

About

SCS Computing Facilities is a 100% recharge center. We charge monthly support fees to recover the costs of providing services. There are two general classes of charges:

User-based account charges
Machine-based services

All fees must be paid from internal CMU accounts; we cannot accept personal funds.

Important notice: User and machine charges are not dropped unless you explicitly request that.

User-based account charges cover the following services:

User account (Windows and UNIX-based login)
Kerberos (secure authentication)
Email
Help Desk Support (walk in, phone calls and Email requests)
Remote Access (via iPass and VPN)
Printing (Unlimited B&W, color, posters)
AFS (File storage, home page hosting)
Technical Procurement
Ability to Netregister
Use of general purpose Linux Compute Nodes (linux.gp.cs.cmu.edu)
Windows Terminal Server
Operations (7 x 24)

Charges are prorated according to type of account and, for part-time employees, degree of use.

Rate schedule for user charges (CMU access only)

Machine releated charges

Services available for your computer:

Networking
Machine Support
- Hardware support and repair
- Software licensing and support
Backups
Machine room support

Hosts that are located in the SCS machine room are charged a fee that covers 24x7 monitoring by operations and other costs associated with maintaining the machine room.

Rate schedule for machine charges (CMU access only)

Policy for adjustments, transfers and refunds

SCS Computer Support Services Policy

Notifications

Summary of Email Notifications

Follow the link above to obtain more information about the various email notifications that you may receive regarding accounts and support charges, including:

Notification of Service Charge Changes
Delinquent Account Notification
Account Expiration Notification

How to

Add or remove support charges (retire machines, remove users from support, and make other adjustments -- CMU access only).
View your support charges:
- SCS web reports. Use your Andrew ID and password to view these reports (off-site link, will open in a new browser window).
- Web reports users guide (CMU access only).