SCS Computing
 Services and Solutions
  links to the SCS and CMU home pages Carnegie Mellon School of Computer Science Carnegie Mellon University
 
 
 
 » How to… 
 » Accounts & passwords 
 » AFS 
 » AV help 
 » Backups & restores 
 » Calendaring 
 » E-mail 
 » Networking 
 » Printing 
 » Purchasing 
 » Resource management 
 » Security 
 » Software licensing 
 » Support charges 
 » Support lifecycle 
 » Web publishing 
 » Mac support 
 » Linux support 
 » Windows PC support 

Data Protection Service

For desktops and laptops that may not require a full partition backup, we offer a Data Protection Service. This service evolves as our needs do, most recently establishing CrashPlan as our data protection solution for desktops and laptops. CrashPlan is a cloud-based data protection software for endpoint devices. There is a no monthly charge for the CrashPlan data protection service.

Data Protection Service is available for SCS/CMU-owned computers running the following operating systems:

  • Microsoft Windows 10
  • Microsoft Windows 7
  • macOS 10.13 High Sierra
  • macOS 10.12 Sierra
  • macOS 10.11 El Capitan
  • Ubuntu Linux 16.04 LTS
  • Ubuntu Linux 14.04 LTS

The data protection system used on the above platforms is CrashPlan. CrashPlan runs continually in the background of a device,providing constant backup of new files. Any time a new file is created or an existing file is changed, the product adds the file to a "to do" list. These files are then backed up during the next scheduled backup period. Backup frequency can be customized by the user.

Register your SCS/CMU-owned computer for Data Protection Service

Important Notes

  • Computers are NOT automatically enrolled in the Data Protection Service; this must be specifically requested (registered for support). Contact the SCS Help Desk if you do not know if your machine is enrolled for Data Protection Service at help@cs.cmu.edu or at 412-268-4231
  • Data copied from hosts to the data protection server is NOT archived to tape. Six months of restore points are maintained in the cloud; data older than six months is removed automatically. The most recent copy of the data from the mobile client will always be available for restores.
  • In the default configuration, the CrashPlan client checks for file changes and will perform backups using more system resources when it determines that the computer user is "away". This and other settings are configurable by the user from the Code42 CrashPlan client installed on your computer.
  • For more more information and frequently asked questions, please click here.
  • Our legacy Data Protection Service offering, Druva, is now in containment. If you are currently a Druva subscriber, you can change to CrashPlan here. If you wish to restore data from a current Druva subcribed computer, you can use the web interface to the Druva server to retrieve the data. You can access the Druva console via the URL: https://dps-1.srv.cs.cmu.edu.

Determining what data is protected

As mentioned above, hosts are not automatically enrolled in Data Protection Service. You can enroll your computer in this server here.

If your situation requires backup to tape, or the backup of operating system files, many of these requests can be accommodated through the use of our traditional TiBS-based backup system. Contact help@cs.cmu.edu for more information.

How to restore data

Users can restore data that has been copied to the SCS Protection server either themselves or through the SCS Help Desk.

To perform a self-initiated, selective restore, you can use the Code42 Crashplan client following these steps:

  • Open Code42 Crashplan client by clicking the tray icon. (If not already installed, contact help@cs.cmu.edu for assistance).
  • Click the "gear" icon and click "open Code 42".
  • Click the "Get Files" button next to your device.
  • Select the checkboxes for the desired folders and files for restoration.
  • Click "Get Files".
  • Select the destination you want to save the files to.
  • Select overwrite or rename option if same file exists in target directory.
  • Do not change permissions. (Should be set to "Current")
  • Click "Go".
  • *A Download Activity window will display the restore progress.

To perform a full restore (after having your SCS computer rebuilt), you can use the Code42 Crashplan client following these steps:

  • Install Code42 client. This will require your Andrew credentials. (Contact help@cs.cmu.edu for assistance.)
  • "Set Up Device".
  • Select "Replace Existing", and click" Start".
  • Select the device that you're replacing by hostname.
  • Click "Select Files".
  • Select entire drive (C:\ folder on Windows, Machintosh HD on macOS) and check the box.
  • Click "Get Files".
  • Save selected files to: "Original Location".
  • If the file already exists: "Overwrite".
  • Do not change permissions: "Current" should be selected.
  • Click "Go". (Wait for download to complete).
  • Click "Continue".
  • Click "Next".
  • Click "Continue".
  • Enter your Andrew credentials.
  • Restoration complete.

To request a restore through the SCS Help Desk, send mail to help@cs.cmu.edu with the following information:

  • Name of the machine the file(s) were located on.
  • Name of the machine and path on the new host if there is an alternate host you would like the restored data to be placed.
  • The full path to the requested file(s). Please make sure that these are the actual paths of the file(s) and not a shortcut to them.
  • The last known dates during which the file(s) existed.

E-mail containing instructions on how to access restored files will be sent to you after the restore is complete.

For answers to frequently asked questions about the SCS data protection system, please see the SCS Data Protection FAQ page or contact the SCS Help Desk at help@cs.cmu.edu if you would like assistance or have any additional questions.